2017 LEXUS RX350 Complaints

THE HEADS UP DISPLAY UNIT CAUSES A DISTRACTING REFLECTION INTO THE DRIVERS EYES THAT INTERFERES WITH VISION WHILE DRIVING. THIS OCCURS WHEN THE CAR IS STATIONARY, IN MOTION, ON A CITY STREET AND HIGHWAY, AND/OR TURNING. THIS WAS NOT IDENTIFIED UNTIL AFTER THE NEW CAR WAS PURCHASED.

TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE THE VEHICLE WAS PARKED, THE START BUTTON WAS DEPRESSED, BUT THE VEHICLE DID NOT START UNTIL AFTER THE FOURTH ATTEMPT. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY THREE OTHER TIMES. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ONLY AFTER THE VEHICLE HAD NOT BEEN DRIVEN FOR TWO OR MORE DAYS. IN ADDITION, THE 'CONTACT YOUR DEALER SOON' MESSAGE APPEARED ON THE MESSAGE CENTER. THE VEHICLE WAS TAKEN TO THE DEALER (LEXUS OF BIRMINGHAM, 1001 TOM WILLIAMS WAY, IRONDALE, ALABAMA 35210), BUT THE FAILURES COULD NOT BE DUPLICATED. THE DEALER INQUIRED IF THE BRAKE PEDAL WAS DEPRESSED SIMULTANEOUSLY WHEN THE START BUTTON WAS DEPRESSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

OFTEN TIMES I PRESS THE GAS PEDAL TO ACCELERATE A LITTLE AND IT'S LIKE YOU LET OFF THE GAS ENTIRELY. YOU THEN HAVE TO AGGRESSIVELY PRESS THE PEDAL DOWN TO WHICH IT REACTS WILDLY. SOMETIMES YOU BARELY TOUCH THE PEDAL AND IT TAKES OFF BUT MOST TIMES YOU GET LITTLE TO NO RESPONSE. ACCELERATION DOES NOT REACT LINEAR IN CONJUNCTION WITH THE GAS PEDAL. A SAFETY ISSUE WHEN YOU TRY AND ENTER INTO TRAFFIC.

THE TRANSMISSION ON THIS VEHICLE IS BAD! THE DEALER KEEPS SAYING IT'S NORMAL IN THE LEARNING PHASE, BUT THERE IS NO WAY ALL OF THIS SPUTTERING AND HESITATION IS NORMAL FOR ANY VEHICLE, LET ALONE A LUXURY ONE. THE TACHOMETER JUMPS, JERKS AND SPUTTERS AS WELL IF YOU WATCH IT. THE PRE-COLLISION BREAK SYSTEM IS ALSO SEVERELY FLAWED. IT HAS BRAKED SO HARD THAT IT SCREETCHED AND NO ONE WAS EVEN AROUND ME!!!!! THIS CLEARLY ALMOST GAVE ME A HEART ATTACK THREE TIMES NOW. IT HAS HAPPENED TWICE WHEN SLOWLY BACKING OUT OF A PARKING SPOT, AND ONE TIME WHILE DRIVING DOWN THE STREET AT A NORMAL RATE OF SPEED AND NO ONE WAS AROUND ME AT ALL.

REAR AUXILIARY BOX LEVER FAULTY. SNAPPED OFF EASILY WITH MINIMAL USAGE AND CONSERVATIVE HANDLING. WITH LEVER SNAPPED OFF, LID TO AUXILIARY BOX CANNOT BE OPENED. NO REPAIR HAS BEEN DONE YET.

THERE IS A HUGE DELAY IN ACCELERATION. SOMETIMES, WHEN MERGING OR PASSING, THERE IS A VERY NOTICEABLE DEAD SPOT WHERE THE VEHICLE WILL NOT RESPOND WHEN YOU NEED IT TO. THROTTLE RESPONSE ALSO IS OFTEN VERY JERKY AND DIFFICULT TO DRIVE. THIS HAS BEEN A PROBLEM SINCE I BOUGHT IT. LEXUS SAYS THIS IS NORMAL AND OFFERS NO SOLUTIONS. MANY PEOPLE SEEM TO BE HAVING PROBLEMS WITH THIS VEHICLE, PLEASE MAKE LEXUS ISSUE A RECALL.THIS CAR WAS VERY EXPENSIVE.

VEHICLE SOMETIMES WILL VIOLENTLY SURGE FORWARD WHEN TAKING OFF. THE RESPONSE OF THE ACCELERATOR IS VERY INCONSISTENT. SOMETIMES, YOU CAN HARDLY GET THE VEHICLE TO GO, AND OTHER TIMES IT WILL JUST EXPLODE FORWARD WITH JUST THE SMALLEST AMOUNT OF PRESSURE APPLIED TO THE PEDAL.THIS CAUSED ME TO RUN INTO THE DITCH. VERY UNSAFE.

I PURCHASED THE NEW CAR IN SEPTEMBER 2017. ON NOVEMBER 17, 2017, AT APPROXIMATELY 1,500 MILES, AFTER THE CAR WAS SITTING IN THE GARAGE FOR 2 DAYS, IT WOULD NOT START--THE MESSAGE ON THE CONSOLE STATED "BRAKE POWER LOW STOP IN A SAFE PLACE." THE CAR WAS TOWED TO THE DEALER WHERE THE BRAKE POWER BOOSTER WAS REPLACED. ON FEBRUARY 3, 2018, AT APPROXIMATELY, 2,893 MILES THE SAME EVENT OCCURRED AFTER THE CAR SAT IN THE GARAGE FOR TWO DAYS AND THE CAR WAS TOWED TO THE DEALER AGAIN. THE SERVICE CONSULTANT STATED "THERE SEEMS TO BE AN ISSUE WITH PRESSURE IN THE BRAKE SYSTEM". THE SERVICE CONSULTANT STATED LEXUS IS AWARE OF THE ISSUE, BUT A FIX HAS NOT BEEN FOUND. THE CONSULTANT STATED THE WORKAROUND IS TO DEPRESS THE BRAKE PEDAL AS HARD AS YOU CAN, WAIT FOR THE IGNITION KEY SYMBOL TO SHOW ON THE CONSOLE AND THEN PRESS THE IGNITION KEY. ON FEBRUARY 16, 2018, I RECEIVED A TEXT FROM THE DEALERSHIP THAT THERE WAS A SOFTWARE UPGRADE OUT FOR THE LOW BRAKE PRESSURE. I RETURNED THE CAR TO THE DEALER. ON 2/21/2018, I RECEIVED A TEXT FROM THE DEALER STATING THE CAR IS READY FOR PICKUP. THE WORKORDER SIMPLY STATED "TECHNICIAN PERFORMED TSB# L-SB-0004-18". THE SERVICE CONSULTANT WOULD NOT EXPLAIN WHAT THE TSB WAS FIXING OR HOW IT REMEDIED THE PROBLEM. I CONTACTED LEXUS CUSTOMER SERVICE AND THEY SAID THE TSB UPGRADED THE METER CONTROL LOGIC UNIT. ONGOING PROBLEM: IF THE CAR SITS FOR MORE THAN 1 DAY, THE BRAKE PEDAL MUST BE DEPRESSED WITH MUCH FORCE BEFORE THE CAR IS ABLE TO START. THIS INDICATES THE BRAKE BOOSTER IS STILL LOSING PRESSURE. CONCERN: IF THE BRAKE BOOSTER LOSES PRESSURE WHILE SITTING IN THE GARAGE FOR MORE THAN A DAY, WILL IT FAIL ON THE HIGHWAY WHILE DRIVING. LOSING BRAKE PRESSURE IS NOT A GOOD THING UNDER ANY CIRCUMSTANCES, AND IS TOTALLY UNEXPECTED ON A "LUXURY" SUV. PLEASE INVESTIGATE THIS LEXUS BRAKE POWER ISSUE. THANK YOU.

THE PROBLEM IS IN THE LEARNING ABILITY OF THE EIGHT-SPEED AUTOMATIC ELECTRONICALLY CONTROLLED TRANSMISSION (ECT) IN MY WIFE'S LEXUS 2017 RX 350. IT HAS DELAY OF 2 TO 3 SECOND IN ACCELERATING OCCASIONALLY AFTER A STOP OR WHEN TRYING ACCELERATED IN A NORMAL DRIVE' IT DOES NOT HAPPEN AS EXPECTED.

FROM THE FIRST WEEK I PURCHASED THIS NEW 2017 LEXUS RX350, I NOTICED THAT RAPID ACCELERATION IS NOT POSSIBLE. THERE IS A MOMENTARY HESITATION AFTER DEEPLY AND RAPIDLY DEPRESSING THE ACCELERATOR. THIS IS MOSTLY NOTICED WHEN AGGRESSIVELY PULLING INTO A TRAFFIC LANE SAY, FROM A SIDE STREET OR PARKING LOT, OR WHEN ATTEMPTING TO PASS ANOTHER VEHICLE. WHEN THE ACCELERATOR IS RAPIDLY PRESSED TO THE FLOOR, THE RPM'S NEARLY RED-LINES BUT THE VEHICLE DOESN'T ACCELERATE FOR NEARLY A SECOND, WHICH SEEMS A DANGEROUSLY LONG TIME WHEN YOU'RE IN TRAFFIC. THIS IS NOT ONLY AGGRAVATING, SEEING I PAID SO MUCH FOR WHAT IS ADVERTISED AS AND SUPPOSED TO BE A HIGHLY RATED CAR BUT IS DANGEROUS THIS CAR CAN NOT ACCELERATE AS RAPIDLY AS IT SHOULD. I MADE THE DEALER AWARE OF THE PROBLEM AND HE SAID IT IS A KNOWN ISSUE WITH SOME OF THE CARS AND IT IS FIXABLE BUT CAN'T UNTIL IT IS APPROVED BY SOME GOVERNMENT AGENCY. THE CAR IS LESS THAN 6 MONTHS OLD WITH LESS THAN 6,000 MILES AND I FEEL IT IS NOT SAFE AND DON'T WANT IT ANYMORE UNLESS IT CAN BE FIXED VERY SOON.