2010 LEXUS RX350 Complaints

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THAT WHILE STOPPED WITH THE BRAKES APPLIED, THE VEHICLE SURGED FORWARD APPROXIMATELY TWO TO THREE FEET. HEAVY PRESSURE WAS APPLIED TO THE BRAKES TO STOP THE VEHICLE. THE VEHICLE WAS LATER TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS SOLD BACK TO THE DEALER. THE FAILURE MILEAGE WAS 28,500.

ON 7/1/2011 AT 10.45PM. I WAS DRIVING MY LEXUS 2010 RX350 EASTBOUND ON THE LIE SERVICE ROAD IN GLEN COVE NY. I WAS TRAVELLING AT 35 TO 45 MPH,WHEN SUDDENLY MY "BRAKE MALFUNCTION LIGHT" STARTED FLASHING ON MY DASHBOARD. I INSTINCTIVELY TAPPED THE BRAKE, AND THE BRAKES DID NOT RESPOND. THEN THE CAR HAD UNINTENDED ACCELERATION,I THEN PRESSED ON THE BRAKES WITH ALL MY MIGHT, TO STOP THIS VEHICLE CAREERING OFF THE ROAD.WITH GODS GRACE I WAS ABLE TO STOP THE CAR BY DOWNSHIFTING GEARS. THIS IS THE FIRST TIME I HAVE EXPERIENCED THIS LIFE THREATENING PROBLEM. SO FAR LEXUS HAVE DISCREDITED THIS EXPERIENCE, BY CLAIMING THE MAT WAS STUCK UNDER THE ACCELERATOR AND OR BRAKE. I STRONGLY AND VEHEMENTLY DISAGREE WITH THEIR EVALUATION AND ANALYSIS. I INTEND TO TAKE THIS MATTER FURTHER WITH LEXUS. *TR

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED THE VEHICLE SUDDENLY ACCELERATED UP TO 80 MPH. WHILE THE VEHICLE WAS ACCELERATING THE BRAKE MALFUNCTION LIGHT CAME ON. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND CHOSE THE POWER BUTTON IN ORDER TO SHUT THE VEHICLE OFF AND DROVE ONTO THE EMERGENCY LANE. THE CONTACT STATED THE BRAKES WERE ALSO SMOKING ALTHOUGH NOTHING WAS STUCK UNDERNEATH THE ACCELERATOR PEDAL. THE CONTACT STATED THE LEXUS HELP SERVICE CENTER WAS NOT AVAILABLE AT THE TIME OF THE ACCELERATION. THE CONTACT CALLED THE DEALER BUT THE SERVICE DEPARTMENT WAS CLOSED. THE CONTACT CALLED THE MANUFACTURER REGARDING THE SUDDEN ACCELERATION AND THEY AUTHORIZED THAT THE VEHICLE TO BE TOWED TO A DEALER. THE DEALER STATED TO THE CONTACT, THE ACCELERATOR PEDAL WAS STUCK ON THE FLOOR BUT THE CONTACT STATED THE FLOOR MAT WAS NOT STUCK. THE VEHICLE WAS CURRENTLY UNDER GOING TEST WITH THE DEALER. THE FAILURE MILEAGE WAS 9,500.

TL*THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THERE WAS UNINTENDED ACCELERATION WHILE THE VEHICLE WAS PARKED IN THE GARAGE. AS THE VEHICLE WAS STARTED, THE RPM INCREASED UP TO 7000 RPM. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE ACCELERATOR PEDAL WAS STUCK TO THE FLOOR MAT. THE CONTACT STATED HE DOES NOT THINK IT WAS THE FLOOR MATS BECAUSE HE CHECKED THE FLOOR MATS PRIOR TO TAKING THE VEHICLE TO THE DEALER. THE DEALER COULD NOT FIND ANYTHING ELSE WRONG WITH THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 16,484 UPDATED 11/16/11*LJ THE CONSUMER STATED THE ACCELERATOR PEDAL BECAME STUCK, THE DEALER FOUND A NON-SECURED ALL WEATHER FLOOR MAT INTENDED FOR A 2004- 2009 LEXUS RX SLID FORWARD AND ENTRAPPED THE ACCELERATOR PEDAL IN THE FULLY APPLIED POSITION. UPDATED 12/05/11

IN A 2010 LEXUS RX 350 MY GRANDMOTHER WAS A PASSENGER IN WHICH THE VEHICLE WAS AT A STOP WAITING FOR AN APARTMENT COMPLEX SECURITY GATE TO OPEN. THE CAR SUDDENLY ACCELERATED TO SPEEDS ABOVE 60 MPH. THE VEHICLE CRASHED THROUGH TWO APARTMENT COMPLEX SECURITY GATES, WENT AIRBORNE OVER A BUSY STREET AND CAME TO REST AGAINST THE SIDE OF A BUILDING. TO OUR HORROR, MY GRANDMOTHER PERISHED IN THE ACCIDENT. WE ARE AWAITING THE INFORMATION FROM THE BLACK BOX. I HESITATE SO SAY TOO MUCH BECAUSE WE ARE STILL IN THE DECISION MAKING PROCESS OF HOW/IF TO PROCEED REGARDING LITIGATION. DO NOT PURCHASE, DRIVE OR RIDE IN ONE OF THESE VEHICLES. *TR

REAR LIFT GATE ON MY LEXUS RX 350 OPENS BY ITSELF WHILE THE CAR IS MOVING AND IS STATIONARY. THIS HAPPENED 5 SEPARATE TIMES OVER THE SPAN OF 4 MONTHS. DURING ONE OF THE TIMES THE LIFT GATE OPENED AND HIT MY GARAGE AND WAS DAMAGED. LEXUS DEALER EXAMINED THE CAR BUT COULD NOT DETERMINE THE CAUSE OF THE PROBLEM, THOUGH THEY OFFERED TO PAY 50% OF THE COST TO REPAIR DAMAGE TO LIFT GATE. SPOKE WITH LEXUS CORPORATE OFFICE AS TO NEXT STEPS TO RESOLVE THIS MALFUNCTION, THEY STONE WALLED ME AND EVEN WITHDREW THE OFFER TO PAY FOR 50% OF THE DAMAGE CAUSED BY THE MALFUNCTION OF THE LEXUS RX 350 REAR LIFT GATE.

UNINTENDED ACCELERATION WITHOUT ABILITY TO BRAKE WITH MY LEXUS RX 350, AT 2 PM ON SATURDAY MARCH 12TH 2011 WITH 5 PASSENGERS. I WAS DRIVING AT AROUND 30 MPH. THE CHOICE WAS TO CRASH IN THE CAR AHEAD STOPPED AT A RED LIGHT OR GO ON THE SIDE WALK, UP A STEEP MOUNT AND CRASH IN A BRICK WALL. THIS IS WHAT I DID. NOBODY WAS HURT. POLICE WAS CALLED AND THE CAR WAS TOWED. CAR WAS INSPECTED BY TOYOTA, NO CAUSE WAS FOUND, CAR WAS REPAIRED AT A GEICO APPROVED REPAIRED SHOP, AND I AM NOW ASKING THE LEXUS DEALER POHANKA TO ALLOW ME TO RETURN THE CAR AND BREAK MY LEASE. IN GOOD CONSCIENCE ALTHOUGH NO ONE WAS HURT, I AM NOT WILLING TO RISK A MORE SERIOUS ACCIDENT AFTER MY EXPERIENCE. WE WOULD HAVE GOTTEN HURT AT A HIGHER SPEED. THIS WAS MY FIRST EVER CRASH DRIVING 20,000 MILES PER YEAR, DRIVING FOR MORE THAN 35 YEARS. THERE IS NO DOUBT SOMETHING OUTSIDE OF MY CONTROL HAPPENED. *TR

I STARTED THE CAR, BACKED IT UP, PULLED FORWARD TURNING TO THE LEFT TO GO DOWN A DRIVEWAY WHEN THE CAR UNEXPECTEDLY ACCELERATED. I STOMPED ON THE BRAKE BUT THE CAR DID NOT STOP. I FLEW OUT OF THE DRIVEWAY, ACROSS THE STREET AND HIT 3 TREES AND A ROCK BEFORE THE CAR STOPPED. *TR

ON THE 2010 LEXUS RX350 THERE IS A DESIGN FLAW WITH THE WIPER/WASHER SYSTEM. WHEN TRAVELING WITH HIGH WINDS OR AT HIGH SPEEDS THE WASHERS DO NOT WORK ON THE UPPER PART OF THE WINDSHIELD, HENCE IT CAN BE DIFFICULT TO SEE. THIS CAN BE A SAFETY ISSUE, ESPECIALLY WHEN CONFRONTED WITH ROAD SPRAY IN COLD CLIMATES. THERE ARE NO ADJUSTMENT THAT CAN BE MADE. IT IS A FIXED NOZZLE. *TR

TL*THE CONTACT OWNS A 2010 LEXUS RX350. WHILE STOPPED, THE VEHICLE SURGED FORWARD AND STOPPED ON ITS OWN. DURING THE FAILURE, THE SLIPPING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 26,000.