2007 LEXUS RX350 Complaints

TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WHEN MAKING A RIGHT OR LEFT TURN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK LEAKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE STEERING WHEEL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS TO BE REPAIRED BY THE AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

THE DASHBOARD HAS DEVELOPED SEVERAL HAIRLINE CRACKS AND HAS BECOME SEVERELY BRITTLE, FOR EXAMPLE IF YOU WERE TO JUST SCRAPE IT WITH YOUR FINGERNAIL THE MATERIAL JUST PUTTYS UP LIKE CLAY. IF NOT REPAIRED, THE CRACKS WILL CONTINUE TO ENLARGE AND THE DASH WILL LITERALLY DISINTEGRATE, POSSIBLY AFFECTING THE DEPLOYMENT OF THE DASHBOARD AIR BAGS. I FEEL THAT THE DEFECTIVE DASHBOARD IS A MANUFACTURER'S DEFECT AND IT SHOULD BE REPAIRED/REPLACED BY LEXUS, AS IT IS A POTENTIAL SAFETY PROBLEM!!!!! *TR

I WAS DRIVING ON INTERSTATE 95 SOUTH WHEN I LOST THE STEERING CAPABILITY IN MY RX350 LEXUS VEHICLE. VEHICLE HAD TO BE TOWED FOR REPAIR. WAS TOLD IT WAS MY A/C COMPRESSOR THAT FAILED THAT CAUSED MY WATER PUMP TO BLOWUP WHICH CAUSED THE SERPENTINE BELT TO BREAK= $2,308. NOT SURE I BELIEVE ALL THIS. WHEN I RELAYED ALL THIS INFORMATION TO MY LEXUS DEALER THEY HAD NO COMMENT. 6,000 MILES LATER I HAD ANOTHER MAJOR PROBLEM, OIL LEAKING THAT MY LEXUS DEALER SAID HAD TO DO WITH THE ENGINE. LEXUS REMOVED AND RESEALED ENGINE FRONT COVER ASSY AND REPLACED GASKETS $2665.56 ALSO AT THIS TIME LEXUS REPLACED ENGINE FRONT OIL COOLER SUPPLY HOSE ASSY AND GASKETS AT NO CHARGE SAYING IT WAS UNDER WARRANTY. *TR

THE VVTI HOSE (ENGINE OIL COOLER PIPE) ON MY LEXUS RUPTURED WHILE I WAS DRIVING WHICH THEN CAUSED A MASSIVE OIL LEAK IN JUST A COUPLE OF MINUTES. THIS WAS A FAULTY DESIGN BY TOYOTA, RUBBER PART WAS USED INSTEAD OF ALL ONE PIECE METAL PART. THIS SHOULD HAVE BEEN A RECALL. MY TOTAL COST OF REPAIR IS $367 U.S. DOLLARS AND I AM FILING A COMPLAINT WITH TOYOTA TO GET MY MONEY BACK. *TR

SHORTLY AFTER BUYING THE VEHICLE USED (ONE PREVIOUS OWNER), UPON COLD START A LOUD RATTLING NOISE COULD BE HEARD COMING FROM THE ENGINE AREA FOR ABOUT 30 SECONDS. TOOK TO A TOYOTA/LEXUS DEALERSHIP FOR ROUTINE OIL CHANGE, VEHICLE INSPECTION, AND ASKED THE TECHNICIANS TO ALSO ADDRESS THE NOISE. WE WERE TOLD THAT THEY COULDN'T REPRODUCE IT, AND THAT IT SHOULDN'T BE A PROBLEM. DRIVING DOWN THE FREEWAY IN GREATER MILWAUKEE, THE CAR STOPPED FUNCTIONING. AFTER VISITING A LOCAL MECHANIC, THEN LATER RESORTING TO A LEXUS DEALERSHIP, FOUND THAT THE VVT BOLTS HAD FRACTURED. ALL OF THIS IS EXACTLY AS OUTLINED IN NHTSA CAMPAIGN 13V395000. NOW WE HAVE A DEAD LUXURY SUV DUE TO AN ENGINEERING PROBLEM, BUT LEXUS WILL NOT PROVIDE ANY RESOLUTION TO THEIR KNOWN PROBLEM, EVEN WITH PHYSICAL EVIDENCE (PHOTOS, AND FAILED PARTS STILL IN HAND).

EXTERIOR REAR HATCH HANDLE COVERING MELTED INTO A STICKY GOO RENDERING THE HANDLE USELESS. DEALER ADVISES THERE IS A SERVICE BULLETIN OUT ABOUT THIS OCCURRING ONLY IN FLORIDA AND THAT IT IS NOT COVERED UNDER WARRANTY. REMEDY IS TO REPLACE THE ENTIRE ELECTRICAL ASSEMBLY AND COVER. *TR

LEAKING FLUID AND UNUSUAL NOISE IN STEERING COMPONENTS .I TOOK THE VEHICLE TO THE DEALER AND HAD TO HAVE STEERING RACK AND SHAFT REPLACED FOR A COST OF $2,207.00. I ASKED SERVICE REPRESENTATIVE IF THIS WAS COVERED BY ANY TYPE OF EXTENDED WARRANTY AND HE SAID NO. I INDICATED I WAS A TOYOTA DRIVER SINCE 1970 AND SAID THAT NOT ONLY HAD THIS NEVER HAPPENED TO ME ON A VEHICLE BEFORE, I HAD NEVER HEARD OF THIS ISSUE. HE TOLD ME IT WAS QUITE COMMON!! AS I HAD BOUGHT THE VEHICLE USED IN NAPLES, FLORIDA, I LOOKED UP THE REPAIR HISTORY IN THE LEXUS DATA BASE AND IMAGINE MY SURPRISE WHEN I DISCOVERED THESE PARTS HAD ALSO BEEN REPLACED AT 52,847 MILES. I WROTE TO LEXUS USA AND GOT A CALL STATING THE STANDARD LINE THAT THE REPAIR WAS BEYOND THE 1 YEAR WARRANTY PERIOD ETC. TO TOYOTA MOTORS AND ITS LEXUS DIVISION, I SAY THAT YOU HAVE LET A 40 YEAR CUSTOMER DOWN BIG TIME. I NEVER HAD ANY MAJOR PROBLEMS WITH MY TOYOTAS AND NOW THIS WHEN I THOUGHT I HAD UP SCALED TO LEXUS. I HAVE LOST FAITH IN THE TOYOTA BRAND AND I SAY "SHAME TO YOU LEXUS". *TR

THE CAR COMPLETELY HALTED WHILE DRIVING ON A CITY ROAD. THE STEERING LOCKED AND THE CAR COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE MANUFACTURER INSPECTED THE CAR. DURING INSPECTION THEY FOUND A/C COMPRESSOR LOCKED UP CAUSING VEHICLE TO STALL UNDER LOAD. ONCE THE A/C SYSTEM IS ACTIVATED, VEHICLE WILL STALL OUT. THEY ALSO CONFIRMED THAT THIS COULD HAPPEN WHILE THE VEHICLE IS IN MOTION ON A HIGHWAY GOING 60 MPH AND IF IT DID, IT WOULD STALL THE CAR AND LOCK UP THE VEHICLE JUST LIKE IT DID IN THE FIRST INCIDENT. IT SEEMS COMPLETELY UNREADABLE TO STALL A VEHICLE IN MOTION FOR SOME CONFIRM/CONVENIENCE FEATURE LIKE A/C. I FEEL THIS IS A FUNDAMENTAL ENGINEERING PROBLEM WITH THE WAY THE CAR IS DESIGNED. I WOULD LIKE TO ENSURE THIS IS DECLARED AS AN ISSUE WITH THE DESIGN OF LEXUS VEHICLES AND THERE IS A TRIGGER TO DISCONNECT AC UNDER SUCH CIRCUMSTANCES WHERE AC CAN STALL A CAR IN MOTION. *TR

THE DASHBOARD HAS DEVELOPED SEVERAL HAIRLINE CRACKS AND IN ONE SPOT A SMALL PART OF THE DASHBOARD HAS DETACHED, REVEALING THE PADDING UNDERNEATH. IF NOT REPAIRED, THE CRACKS WILL CONTINUE TO ENLARGE, POSSIBLY AFFECTING THE DEPLOYMENT OF THE DASHBOARD AIR BAGS. I FEEL THAT THE DEFECTIVE DASHBOARD IS A MANUFACTURER'S DEFECT AND IT SHOULD BE REPAIRED/REPLACED BY LEXUS, AS IT IS A POTENTIAL SAFETY PROBLEM. *TR