2007 LEXUS RX350 Complaints

I RECEIVED LETTER FROM LEXUS TELLING ME THE ENGINE OIL COOLER PIPE COULD HAVE LEAKAGE, BUT LEXUS WON'T REPLACE IT UNLESS IT'S LEAKING. I SEARCHED THE INTERNET AND THERE ARE MANY OTHER CAR OWNERS HAVE HAD THE LEAK AND WHEN IT DOES, THE ENGINE MIGHT BE GONE BECAUSE OF NO OIL LEFT IN THE RESERVOIR. THIS COULD END UP IN AN ACCIDENT OR FIRE, OR AT LEAST ENGINE BLOWS UP. LEXUS ALSO SAID WHEN THIS HAPPENS, THEY WILL ONLY REPLACE THE DEFECTIVE PIPE, TOYOTA PART NUMBER: 15767-31020 PIPE, OIL COOLER, THUS LEAVING OWNERS TO PAY THOUSANDS FOR A NEW OR REBUILT ENGINE. WHY DON'T THEY JUST REPLACE THE DEFECTIVE RUBBER PIPE WITH THEIR NEW METAL PIPE? I AM SURE THEY ARE AWARE OF THE PROBLEM, IT WILL HAPPEN SOONER OR LATER. PLEASE HELP! *TR

MY LEXUS'S DASHBOARD IS MELTING AND CRACKING. IT'S SO SOFT THAT IF I MISS THE KEY HOLE IT WILL DIG A HOLE IN THE RUBBER AROUND THE IGNITION. RESALE VALUE SERIOUSLY DIMINISHED. *TR

I WAS DRIVING ON HWY I-SOUTH AND I HAD MY CAR CRUISE AT ABOUT 68 MPH. DUE TO DOWNHILL ROAD AHEAD I TOOK IT OUT OF CRUISE AS SOMETIME CAR GOES FEW MILES ABOVE CRUISE LIMIT. NOW THERE WAS UPHILL ROAD SO I PUT IT NO CRUISE AGAIN ABOUT 65 BY PUSHING CRUISE ARROW UP DIRECTION. THIS TIME SUDDENLY IT ACCELERATE AND ENGINE RPM SHOOT UP VERY HIGH AND SPEED KEPT GOING UP. IN MATER OF 2-3 SECONDS IT WAS 80 MPH. MY BREAK DID NOT WORK AND I TOOK IT OUT OF CRUISE AND IT STOP GOING UP. I WAS REALLY SCARED THAT THIS MAY GO OUT OF CONTROL. I BEEN DRIVER THIS CAR FROM FOUR YEARS AND I DON'T KNOW HOW THIS HAPPEN. I FEEL SCARY TO PUT MY FAMILY INSIDE THIS CAR. I HAVE 10 MONTH OLD AND 3 YEARS OLD DAUGHTERS. I CANT LET ANYTHING HAPPEN TO THEM BECAUSE SOME SOFTWARE MALFUNCTION IN THIS CAR. I AM AN ELECTRICAL ENGINEER AND I ALSO WORK IN AUTOMOTIVE AND NEVER CAME ACROSS SOMETHING LIKE THIS. I HOPE YOU CAN ANSWER MY CONCERN. *TR

I OWN A 2007 LEXUS RX350. I WENT IN FOR AM OI; CHANGE. THE VEHICLE FAILED INSPECTION. THE MECHANIC SAID THAT THE STEERING RACK AND PINION WAS LEAKING AND THAT THE SEALS NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE FAILURE AND CURRENT MILEAGE WAS 80,000. QUOTED $1500.00 TO $1800.00 REPAIR. *TR

TL* THE CONTACT OWNS A 2007 LEXUS 350 RX. THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD WAS CRACKED FROM THE STEERING WHEEL THAT EXPOSED FOAM THROUGH THE INTERIOR. THE MANUFACTURER WAS CONTACTED AND DID NOT PROVIDE A REMEDY. A LOCAL DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/11/2014*LJ UPDATED 1/13/2015 *JS

I NOTICED EXTENSIVE CRACKING OF MY DASHBOARD. I COULDN'T BELIEVE IT...IT SEEMED TO SHOW UP ALL AT ONCE, AND I HAD NEVER HAD THIS HAPPEN TO A VEHICLE BEFORE. MY RX HAS LOW MILES AND HAS NEVER BEEN IN ANY KIND OF ACCIDENT. IN 45 YEARS WE HAVE OWNED MANY VEHICLES, HAVE DRIVEN MANY OF THEM TO OVER 200,000, AND NONE OF THEM HAVE EVER HAD A CRACK IN THE DASH, MUCH LESS CRACKING ACROSS THE ENTIRE DASH! IN FACT MY SISTER IN CA HAS THE EXACT SAME VEHICLE, BUT HERS HAS 225,000 MILES, AND HER DASH IS PERFECT! IMMEDIATELY, I SUSPECTED A QUALITY ISSUE, AND ASSUMED THAT SURELY LEXUS WOULD STAND BEHIND THEIR PRODUCT. BOY WAS I WRONG! I TOOK IT INTO MY DEALERSHIP FOR AN INSPECTION, WAITED 6 WEEKS FOR A REPLY, AND WHEN NO RESPONSE WAS GIVEN, I CALLED BACK. I WAS TOLD THE VEHICLE WAS OUT OF WARRANTY (WE AREN'T TALKING ABOUT A WEAR-AND-TEAR ISSUE HERE ...THIS IS A QUALITY ISSUE!). BECAUSE MY HUSBAND DOES THE REGULARLY SCHEDULED MAINTENANCE, I WAS TOLD THAT THE DECISION NOT TO OFFER ASSISTANCE WAS BECAUSE WE HAD NOT SPENT ENOUGH MONEY WITH THEM! HOWEVER, THAT THEY SURELY HOPED I COULD GET LEXUS TO DO SOMETHING ABOUT IT, BECAUSE THEN THEY WOULD MAKE MONEY ON THE REPAIR! CAN YOU BELIEVE IT! LIKE OTHER OWNERS, I AM CONCERNED THIS WILL AFFECT THE INTEGRITY OF THE AIRBAGS. THERE ARE LOTS OF OTHER SIMILAR COMPLAINTS ABOUT CRACKING AND MELTING DASHBOARDS, AND IN SOUTH FLORIDA, THEY ARE TRYING TO GET A CLASS-ACTION SUIT ON THE PROBLEMS. COME ON LEXUS, I EXPECTED MORE FROM YOU! DON'T ADVERTISE YOUR PRODUCT AS A QUALITY PRODUCT, WHEN SHODDY PARTS ARE USED IN ITS PRODUCTION. WE BOUGHT THE RX BECAUSE WE WANTED A VEHICLE THAT WOULD LAST A LONG TIME; WE'VE HAD 2 TOYOTA AVALONS WE HAVE PUT OVER 200,000 MILES ON. STEP UP, AND STAND BEHIND YOUR PRODUCT! I WAS QUOTED A PRICE OF $1759.19 TO REPLACE THE DASH!!! *TR

THIS VEHICLE HAS A CRACK IN THE DASHBOARD PAD. WHILE THIS ONE ISN'T VERY LARGE, THE LAST LEXUS RX WE HAD, A 2004 RX 330, HAD CRACKS ALL OVER THE PAD. THE FORUM ON EDMUNDS.COM INDICATED THAT THERE WERE HUNDREDS OF OWNERS OF LEXUS RX AND GS MODELS WITH THIS COMPLAINT, AND THAT LEXUS REFUSED TO REPAIR THIS OBVIOUS MANUFACTURERS DEFECT. LEXUS ANSWERED MY COMPLAINT SAYING THAT THE CERTIFIED PRE-OWNED WARRANTY I HAVE DOESN'T COVER DASH PADS. I'M CONCERNED THAT THE CRACKS MAY HAVE AN EFFECT ON THE DEPLOYMENT OF AIRBAGS. LEXUS WOULDN'T ADDRESS THAT ISSUE. MAYBE IT'S TIME THAT YOU MADE THEM. *JS

THE DASHBOARD BEGAN CRACKING ALL AROUND THE GLOVE BOX. THE CAR HAS BEEN GARAGE KEPT AND SHOULD NOT BE CRACKING DUE TO HEAT. I RESEARCHED THE PROBLEM ON THE WEB AND FOUND THIS TO BE A COMMON ISSUE WITH THE LEXUS DASHBOARDS. I WENT TO BOTH THE DEALER AND LEXUS CORPORATE OFFICE FOR ASSISTANCE AND THE REFUSED ANY HELP. THE OFFERED TO REPALCE IT FOR $2,500. *JS

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT AFTER THE VEHICLE WAS TAKEN INTO THE DEALER FOR FOR REPAIRS, THE VEHICLE FAILED INSPECTION. THE DEALERSHIP DIAGNOSIS ON THE VEHICLE WAS THAT STEERING RACK AND PINION WAS LEAKING AND THAT THE SEALS NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE FAILURE AND CURRENT MILEAGE WAS 80,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE AND THE VEHICLE SUDDENLY DECELERATED. THE CONTACT DISCOVERED AN OIL LEAK IN THE GARAGE. AN INDEPENDENT MECHANIC DISCOVERED THAT THE OIL SUPPLY HOSE FOR THE VARIABLE TIMING ACTUATOR HAD RUPTURED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 65,000.