2007 LEXUS RX350 Complaints

AS I WAS DRIVING TO WORK AT NIGHT I NOTICED TO ENGINE GOT VERY LOUD, I PULLED OVER NOTICED BLUISH-WHITE SMOKE COMING FROM ENGINE, ENGINE OIL LIGHT FINALLY CAME ON. GOT OUT THE CAR NOTICED A STREAM OF OIL BEHIND THE CAR. MY CAR WAS STILL UNDER EXTENDED WARRANTY AT THIS TIME. I IMMEDIATELY TURNED THE CAR OFF WHEN I SEEN THE SMOKE. I LEFT THE CAR THERE. I CONTACTED THE LEXUS DEALER OF MT KISCO WHICH REFUSED TO COME AND GET THE CAR SO I HAD THE CAR TOWED AT MY EXPENSE, TO THEIR DEALER. RECEIVED A PHONE FROM DEALER THAT DAY THAT THE CAR WAS FIXED, REPRESENTATIVE WOULD NOT TELL ME WHAT WAS WRONG WITH MY CAR ONLY THAT IT WAS COVERED UNDER WARRANTY AND WAS RUDE! I FOUND OUT LATER THE NEXT DAY THE OIL COOLER LINE LEAKED OUT WHICH I FOUND OUT ON THIS SITE THIS HAS BEEN A PROBLEM WITH THE RX350. AND THEY KEPT TELLING ME THE ENGINE WAS NOT DAMAGED. RECEIVED THE CAR BACK, ENGINE WAS NOT RIGHT, NOW THE LOWER PART OF THE ENGINE HAD TO BE REPLACED! RECEIVED THE CAR AGAIN ,WITHIN A WEEK NOTICED A SOUND COMING FROM THE ENGINE, DEALER PICKED CAR AGAIN AND THEY PUT IN A CAMSHAFT! BEFORE THIS INCIDENT, I NEVER HAD A PROBLEM WITH THIS CAR, IT WAS THE BEST CAR I EVER HAD, NOW, IT IS A NIGHTMARE! AT THIS PRESENT TIME, THE CAR IS LEAKING AGAIN!! IT LOOKS LIKE OIL! *TR

WE TOOK OUR RX350 IN FOR A 60K MILE SERVICE AND WAS TOLD THE POWER STEERING RACK WAS LEAKING AND REQUIRED REPLACEMENT. SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY WE HAD TO PAY FULL REPLACEMENT VALUE. WE HAD NO EVIDENCE OF A LEAK IN OUR GARAGE AND ENCOUNTERED NO STEERING ISSUES PRIOR TO THE SERVICE APPOINTMENT. THIS SHOULD NOT BE CONSIDERED NORMAL VEHICLE WEAR AND TEAR. SINCE THIS IS A KNOW ISSUE, LEXUS SHOULD DO THE RIGHT THING AND COMPENSATE ANYONE WHO HAD TO PAY FOR THIS DEFECTIVE PART INCLUDING LABOR. LEXUS IS KNOWN FOR THEIR DEPENDABILITY AND THIS TYPE OF ISSUE SHOULD NOT BE PASSED ON TO THE CONSUMER. THE TOTAL COST OF THE REPAIR WAS APPROXIMATELY $1,200 WHICH IS MUCH CHEAPER THAN MANY OF THE WAR STORIES PUBLISHED IN-LINE.. *TR

THE DASHBOARD ON THIS VEHICLE STARTED TO CRACK IN MULTIPLE SPOTS BEFORE OUR EYES. THE DASHBOARD IS NOW AN EYESORE. THIS SHOULD NOT HAVE HAPPENED TO A LEXUS AND SHOULD BE REPLACED BY THE DEALER AT NO COST TO ME. READING ALL THE INTERNET INFORMATION ON THIS, LEXUS IS WELL AWARE OF THIS PROBLEM AND REFUSES TO MAKE GOOD ON SHABBY WORKMANSHIP AND PARTS TO KEEP CUSTOMERS HAPPY. *TR

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STARTED MAKING A LOUD NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE VTI OIL HOSE HAD MELTED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 68,000.

DASHBOARD HAS SEVERE CRACKING ALL OVER THE ENTIRE DASHBOARD, ESPECIALLY OVER THE GLOVE BOX. I AM CONCERNED IF THE INTEGRITY OF THE AIRBAGS MIGHT BE AFFECTED DUE TO THIS CRACKING. THESE CRACKS ARE NOT THE RESULT OF HEAT, THEY ARE OBVIOUSLY A DEFECT IN THE PART WHICH LEXUS IS NOT TAKING RESPONSIBILITY FOR. BASED ON RESEARCH, I AM NOT THE ONLY LEXUS OWNER EXPERIENCING THIS PROBLEM. *JS

OUR VEHICLE HAS ALWAYS BEEN SERVICED AT THE LOCAL LEXUS DEALERSHIP AND MAINTAINED IN EXCELLENT CONDITION. WITHOUT WARNING, ON 3/5/14, AS WE WERE EXITING THE FREEWAY, WE SMELLED A SLIGHT BURNING ODOR. THE OIL LIGHT THEN FLASHED INTERMITTENTLY. WE IMMEDIATELY TOOK THE VEHICLE TO THE LEXUS DEALERSHIP. WE WERE INFORMED THERE WAS ONLY 1 QUART OUT OF 6 QUARTS OF OIL REMAINING. THE RUBBER OIL COOLER LINES HAD EXPLODED, BUT WE WERE ASSURED THERE WAS NO DAMAGE TO THE ENGINE. THE COST OF REPAIR WAS $400+. 1 WEEK LATER, WE HEARD A CLICKING SOUND FROM THE ENGINE. THE DEALERSHIP ASKED IF WE COULD MAKE AN APPOINTMENT 5 DAYS LATER. WE INSISTED IT BE INSPECTED THAT DAY. 3 DAYS LATER WE HEARD BACK THAT THE ENGINE HAD SIGNIFICANT DAMAGE AS A RESULT OF THE RUBBER OIL COOLER LINES EXPLODING, AND THAT IT WOULD COST $2,800 TO DIAGNOSE, AND BETWEEN $3,800 TO $5,800 TO REPAIR. WE FILED A CLAIM WITH LEXUS CUSTOMER SERVICE DUE TO THE LOW MILES ON THE VEHICLE, EVEN THOUGH WE WERE TECHNICALLY OUT OF WARRANTY. THE DEALERSHIP APPARENTLY TOLD LEXUS CORPORATE THAT THE VEHICLE WOULD ACTUALLY COST $12,000 TO $14,000 TO REPAIR. THE BEST LEXUS CORPORATE OFFERED WAS REIMBURSEMENT FOR THE REPLACEMENT OF THE RUBBER OIL COOLER LINES. THIS IS CONCERNING FOR A NUMBER OF REASONS. UPON DOING SOME RESEARCH ONLINE, THESE PARTICULAR OIL LINES MADE OF STEEL AND RUBBER HAVE FAILED FOR DOZENS UPON DOZENS OF LEXUS/TOYOTA CUSTOMERS. A VERY SIMILARLY DESIGNED RUBBER OIL LINE FOR THE VVT-I HAS ALREADY BEEN QUIETLY RECALLED BY LEXUS. LEXUS NO LONGER USES THESE MATERIALS FOR OIL LINES. WE EXPECTED OUR VEHICLE TO LAST WELL INTO 200,000 MILES, BUT THIS WAS SIMPLY UNACCEPTABLE. IN THE END, SINCE WE COULD NOT PAY FOR THE RIDICULOUS REPAIRS, WE ESSENTIALLY WERE FORCED TO TRADE IT IN FOR CASH FROM THE LEXUS DEALERSHIP. PLEASE MAKE LEXUS/TOYOTA DO A RECALL ON THESE PARTS BEFORE SOMEONE IS HURT OR KILLED. *TR

LOST POWER ON HIGHWAY MY RX350 (2007) LOST POWER GOING 65 MPH ON A HIGHWAY, AND BEGAN TO SLOW DOWN QUICKLY. WITH A TRUCK ON ONE SIDE AND ANOTHER BARRELING DOWN MY BEHIND, I TRIED TO ACCELERATE BUT THE VEHICLE BEGAN TO SHUDDER AND SHAKE VIOLENTLY! BY SOME MIRACLE, I MANAGED TO SWERVE TO THE SHOULDER ACROSS 2 LANES, AND AVOIDED GETTING HIT BY INCHES! GOT THE VEHICLE TO THE LEXUS DEALER AND THEY FOUND OUT THAT IT WAS A PREMATURE IGNITION COIL FAILURE - THE VEHICLE HAS ONLY ABOUT 42000 MI ON IT. ASKED LEXUS CORPORATE TO: 1) DO A FULL INVESTIGATION SO AS TO PREVENT SIMILAR LIFE THREATENING SAFETY FAILURES, AND 2) REIMBURSE THE COST OF REPAIR AT A MINIMUM LEXUS CUSTOMER SERVICE RESPONDED WITH A VERBAL OFFER TO BEAR 10% OF THE COST OF REPAIR - AND NO PROMISE OF ANY INVESTIGATION! TALK ABOUT ADDING INSULT TO INJURY. WE'D UNDERGONE A TRAUMATIC EVENT, ALMOST LOSING OUR LIVES - MY WIFE HAD STARTED SCREAMING ON THE SIDE OF THE HIGHWAY AND WOULD NOT GET BACK INTO THE VEHICLE! I REFUSED, OF COURSE, AND PAID THE ENTIRE (AND SUBSTANTIAL) BILL MYSELF. I'D LIKE ALL READERS TO BE AWARE OF THE POWER FAILURE AND BE ESPECIALLY CAREFUL OUT ON THE HIGHWAY. ALSO BE AWARE THAT THE LEXUS PROMISE OF PERFECTION SEEMS TO BE MAINLY LIP SERVICE NOWADAYS - SAFETY APPARENTLY IS NOT IN THEIR DEFINITION OF 'PERFECTION'. TO SEE SUCH A SERIOUS INCIDENT BEING TREATED SO TRIVIALLY WAS TOTALLY AT ODDS WITH THE LEXUS MISSION AND THE LEXUS PROMISE TO ITS DRIVERS. *TR

POWER STEERING RACK LEAKING. THIS IS A PROBLEM WITH ALL LEXUS RX MODELS 2007 AT LEAST. THIS SHOULD BE REPAIRED UNDER MANUFACTURER WARRANTY DUE TO THE NUMBER OF REPORTS FOR THE SAME PROBLEM. *TR

MY 2007 RX350 WAS IN FOR 50K MAINTENANCE SERVICE. I WAS INFORMED OF THE POWER STEERING OIL LEAKING. NO DROPPING OF OIL WAS NOTICED ON THE PARKING FLOOR AT MY HOME. TECHNICIAN INFORMED THAT THE OIL RESERVOIR WAS ALMOST EMPTY. I WAS ASKED TO REPLACE THE POWER STEERING RACK. I WAS TOLD BY THE LEXUS TECHNICIAN THAT ABOUT 30% OF RX-350 2006 SEEM TO HAVE THIS ISSUE WITHIN 5 YEARS OF IN SERVICE DATE AND TOYOTA/ LEXUS ID NOT PAY ANY CONCERN FOR THE SAFETY OF THE OWNERS. I CANNOT IMAGINE THAT I AM DRIVING ON THE FREEWAY AT HIGHWAY SPEEDS RUNNING WITHOUT OIL IN THE POWER STEERING. PLEASE REVIEW AND ADVISE ALL OWNERS OF THIS FAILURE AND ENSURE LEXUS RECALLS AND FIX THIS ISSUE FOR ALL OWNERS. *TR

DRIVING ON THE HIGHWAY MY WIFE NOTICED A FILM ON THE BACK WINDOW AS WE WERE HEADED FROM ONALASKA WI TO EAU CLAIRE WI ABOUT 20 MILES FROM EAU CLAIRE THE OIL LAMP STARTED TO FLICKER THEN CAME ON SOLID. WE ALSO HEARD A FLAPPING SOUND. WE WERE NOT SURE WHAT WAS GOING ON WE STOPPED AT A KWIK TRIP GAS STATION AND CHECKED THE OIL DIP STICK AND NOTICED NO OIL. ALSO CHECKED THE BACK OF THE CAR HAD OIL FILM PURCHASED 4 QUARTS OF OIL AND DROVE TO THE NEAREST QUICK LUBE THEY DISCOVERED A SERIOUS LEAK COMING FROM A SMALL HOSE OFF THE OIL FILTER AREA I AM CONCERNED WE MAY HAVE ENGINE DAMAGE. WHY WERE WE NOT NOTIFIED BY LEXUS?? THANKS. *TR