LEXUS Complaints

Same transmission issue that was recalled is having same issues. Recall was not resolved.

Parking brake foot pedal on my GX460 has a very sharp edge on the metal piece on the back side of it. In disengaged position, it sits directly above the left footrest position. If I slight lift my left feet or stretch the foot on a drive, it hits the back side of the parking brake. Around late-Nov '23, the boot that I was wearing on a drive had a cut on it. Upon closer inspection I found a very sharp knife-life edge at the back of the parking brake foot pedal which caused this cut. I took it to the Lexus dealer (Lexus Naperville, IL) where I'd purchased this car in Aug '22. They looked it at it & agreed sharp edge. However, they mentioned that it is from Lexus design & they can't do anything, especially this being on a safety device like brakes. They did refer me to Lexus directly. After multiple email & phone conversations, the Lexus team came back to me saying that it is normal to have a sharp edge like this & failed to acknowledge this being the safety risk. I'm flabbergasted as it's a danger if I or my wife were to wear an open sandal when driving. The sharp edge will cut through the skin & the reflex of being in pain while driving will pose danger both to my family in the car & others on the street. Picture attachments: 1. Two pictures showing the location of the sharp edge behind the parking brake 2. Picture of the boot which was cut due to this sharp edge. I've a copy of the assessment done by the inspecting dealer, Lexus Naperville. As any documents with personal details can’t be shared here, I’m not doing so. I’ll glad to share that if & when needed. It is unfortunate that Lexus is not acting on this dangerous situation with my car. It would be much appreciated if you can investigate & intervene to get this fixed for the safety of both my family & others on the road, Thank you.

i PURCHASED THE GX460 TO AQUIRE THE NEW SAFETY BSM SYSTEM. THE OWNERS MANUAL (PG366) REQIRES THE SIDE MIRROR INDICATOR LIGHT COMES ON AT 9.8 FEET BEHIND THE REAR BUMPER OF MY VEHIVLE. THE LIGHT ON THE SIDE MIRROR COMES ON WHEN THE VEHICLE PASSING ME IS AT MY REAR BUMPER MAKING IT DANGEROUS TO CHANGE LANES AND WOULD NOT ALLOW THE APPROACHING VEHICLE ENOUGH TIME TO AVOID A COLLISION. I HAVE CHECKED WITH 2 DEALERS AND BOTH SAID THERE IS NO ADJUSTMENT FOR THIS CONDITION. I FINALLY WAS ABLE TO HAVE ONE DEALER CHECK THE COMPUTER AND WAS TOLD ALL IS NORMAL. I ASKED MY DAUGHTER-IN-LAW TO WHITNESS THIS EVENT FROM THE BACK SEAT AND SHE VARIFIED MY FINDINGS.

This vehicle is brand new, and I constantly have issues with it not recognizing the key fob. It will lock automatically with the keys inside and not unlock, even with the other set of keys. I have been locked out multiple times with the keys in my hands. The vehicle is on, with the keys outside in my hands, and it locks and cannot be unlocked. Using the valet key in the door does not work. The app says the vehicle is in motion and cannot be unlocked. It had to be towed to the dealership, and the problem could not be found. There are no warnings or anything on the dash.

The contact owns a 2010 Lexus RX450H. The contact stated that while driving at an undisclosed speed, the engine cooler line fractured and the vehicle lost oil very quickly. No warning lights were illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine cooler line needed to be replaced. The manufacturer was made aware of the failure, but the vehicle was out of the warranty. The failure mileage was 185,000.

The contact owns a 2019 Lexus UX200. The contact stated while attempting to start the vehicle, the battery was drained. The contact stated that after jump starting the vehicle, while driving, the battery was not recharging. The needed another jump start after being turned off. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and no cause for the battery or electrical failure was determined. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 27,000. The VIN was not available.

I have a 2010 HS 250h with 90,000 miles. Out of the blue, the brake actuator started activating every 10 seconds (and even runs for a while once car is shut off) and there is a noise coming from brake pedal area when depressed. Lexus had previously recalled some 2010 HS 250 cars for brake booster pump issues. My VIN was not part of the recall; I dreaded this day would come. Toyota/Lexus is well aware of the brake booster pump issues in their hybrids. Dealer confirmed the issue and now it will cost me $3500 to have a problem fixed that Lexus should have handled a long time ago. I've contacted Lexus corporate and they will not fix the car. I hope the NHTSA will look into all the complaints about this issue and 2010 HS 250h cars. Lexus needs to step up and issue another recall.

The brake pads installed by Lexus squeak as if they need to be replaced. According to the Lexus dealer there is a service bulletin, and the fix is to replace the bad pads. I was told the brakes are fine and that the squeaking doesn't mean anything.

Sun roof exploded while driving. Safety is at risk as shards of glass come crashing down while driving. The only warning was a loud noise like a gun shot

Lexus 2018 Rx450hl is known to have issue with brake actuator. A faulty brake actuator causes the car to fail sudden stop. It’s definitely a safety issue. Lexus have technical service information bulletin(tsib) for this issue since 2019. They never contact the owner to replace the faulty part. So if the car is under warranty they will fix the problem with no cost. But if the warranty pass the threshold, they are charging the costumer 3.5k to replace it. It’s an absolute horrible business practices. This part is a manufactured defect and it’s a safety issue.