LEXUS Complaints

This vehicle has had bad engine rumbling since I have Owens’s the vehicle and makes loud noises all the time since I have owned it new. Also this year car online has had known suspension issues and alignment issues. My vehicle pulls to the right all the time and steering wheel is off center. Also my front socks with only 6200 make noise when going over bumps. I have been to the dealership over these issues twice and they tried to fix the alignment the first time since it was out but used the wrong specs bwcucase they are not out for 2022 Lexus gx 460 yet. Also the rumbling the dealership can not figure out at all.

2015 LEXUS ES 350. Michelin Primacy 215/55VR17 tires installed 9/2022. CONSUMER WRITES SEEKING REIMBURSEMENT FOR TIRES DUE TO A BLOWOUT CAUSED BY A POTHOLE.

When checking the emergency SOS function in my car I found that it did not work. I called Lexus support and was told that the following safety systems would no longer be operative: Lexus Enform Safety Connect including Automatic Collision Notification; Enhanced Roadside Assistance; Emergency Assistance Button and Stolen Vehicle Locator; Lexus Enform Remote including Remote Engine Start/Stop, Door Lock/Unlock, Vehicle Finder, Guest Driver Monitor, Vehicle Status and Alerts, Key Fob Remote Start, and Integration with Alexa® and The Google Assistant; Lexus Enform Destination Assist including 24-hour live response center agent; Lexus Enform Service Connect including Vehicle Health Report, Vehicle Alerts, and Maintenance Alerts; These include safety systems that I rely on, especially when driving on interstate highways, and were included when I purchased my car. I had no warning that the services would cease to function in October of this year. Lexus states that these systems will no longer function because telecommunications providers will no longer support 3G service. This is certainly a safety issue for me and for other drivers and I believe that Lexus should be required to modify the hardware/software in these vehicles to function in a 4G/5G environment. Lexus representatives state that Lexus has no plans to correct these safety issues. I am requesting that NHTSA review this matter as a highway safety issue.

I had new brakes put on my car and a few months later, while I was driving, the brakes completely stopped working. There was no warning and I ended up going through a red light because I couldn't stop. I was lucky to be in a residential area where I could pull over to the side and be towed to the brake shop. They checked it out, and said there was a code that showed a Lexus issue. We took it to the Lexus service at Woodland Hills Lexus. They drove it and nothing happened, but finally with a lot of nagging on my part, they did a diagnostic (charging me $486.74 for this) and found a problem. Based on what my service person told me, there was a letter sent out to Lexus dealerships saying this was a problem, but they weren't doing a recall. How can they be allowed to ignore a brake problem ? I would like to buy another Lexus (I have already had 3), but I am concerned they are not forthcoming about safety issues. I have emailed their headquarters regarding this, but have not heard back.

The contact owns a 2017 Lexus NX200T. The contact stated that his wife was driving approximately 5 MPH, the power steering suddenly malfunctioned and the steering wheel became extremely difficult to turn in either direction. After turning off and restarting the vehicle, the failure persisted. During the failure, the message “power steering malfunction, steering power low visit your dealer” had displayed. The vehicle was towed to the local dealer who replaced the power steering assembly ECU and the steering column, and the vehicle was fixed. The manufacturer was notified of the failure. The failure mileage was 47,970. The contact stated that at the time of failure, the steering jerked violently back to center after attempting to turn it left and right. All power steering function was lost at time of failure.

The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.

The vehicle has severe rust and corrosion underneath affecting the suspension. The brakes and power steering needed repairs but the service would cause even more damage to the vehicle. The vehicle was confirmed by sterling mcall lexus of clear lake. 18160 Gulf Fwy, Houston, TX 77546. and also Firestone Center Pearland 2908 Broadway St, Pearland, TX 77581. This vehicle is unsafe to operate due to the corrosion. An accident may soon occur.

Oil leaked substantially while driving on the Highway. As we were slowing down on WB I-94 due to construction, our red oil light was on, and then flashing. The car was driven for about 1.5 miles from the initial lit to a safe location (local Honda dealership) where it was determined that the vehicle was no longer drivable. Engine light and all other warning lights were also on as we arrived in the Honda service garage. Upon inspection, 4 quarts of oil were lost and Lexus service center later confirmed that the rubber oil cooler tubes were broken and had to be replaced by the metal ones. Both Lexus Service & Lexus Corp had confirmed that the defective parts for Lexus RX350 year models 2007 - 2011 were installed. They later issued a campaign to have them replaced with the metal tubes. The incident was quite a safety hazard to us (my wife and I) because had we maintained our normal highway speed, there could have been a catastrophic engine failure due to low or no oil. If this happened at night, we would have been stranded on the highway and in the worst case scenario, the engine would have blown up and could have caused fire. After filing a complaint with Lexus Corp and seeking reimbursement for the repairs, Lexus refused to accept the claim, saying that my car was out of warranty. They claimed that notices were sent out, but we never received such notices. The initial representative said the notice was sent out September 2014, but the case manager later said it was October 2015 (very inconsistent here). Meanwhile, I had another recall service done on April 4, 2016, which overlapped with their extended warranty campaign period (01.31.16 to 03.02.19) for these defective tubes, but we were never notified about this. The fact that Lexus did not issue a recall campaign for this is erroneous. Sudden catastrophic engine failures or potential failures is definitely a safety concern. This issue has been documented widely online and is prevalent within the Lexus community.

While driving home one day four warning lights lit up: VSC, VSC OFF, ABS & BRAKE, plus a very loud warning tone. I cautiously drove home thinking at any moment my brakes may not stop the car in time. I arrived at home & parked in the garage. I needed some time to think what I should do. I decided to move the car out of the garage. I started it up and began to back out, I applied the brakes to slow down but it did not. I quickly used the parking brake to stop it. The driveway is steep so I decided the best place for the car would be back in the garage. Now it just sits there while we figure out what to do with it. I found many others that have had this problem. I am so lucky I wasn't driving on the freeway when this happened. I am sure I would have crashed or crashed into someone else! The brakes should never just go out completely. A disaster waiting to happen.

The hill assist does not work as should which causes the vehicle to drift backwards and engage the traction control/ brake system which hinders your ability from moving forwards. This is dangerous for many reasons such as drifting backwards into the vehicle behind you, if it’s icy it could cause the vehicle to break loose and go backwards uncontrollably, and cause unwanted delay in pulling out which has occurred multiple times. The local Lexus dealer said this has been occurring in these vehicles for a long time but indicated nothing is wrong. This is unacceptable because this has almost resulted in two accidents and the vehicle has 1500 miles on it.