LEXUS Complaints

2014 Lexus IS350 Destination Assist and Safety Connect stopped working. Lexus tech support has no clue on how to resolve this problem. They are telling customers to go to the dealership. This puts those in need of assistance or emergency that the SOS function of the vehicle to become nonresponsive. Including location of a accident or collision notification.

Incident on 10/13/2020 On Tuesday October 13th. 2020 I was driving my 2010 Lexus ES 350 in Diamond Bar, CA 91765. I got hit on my side by a speedy car (ran red light) He was driving at speed of 55 mph. I got multiple fractures (No air bags were deployed) and later on hospital admission due to life serious complications. Now I’m dealing with continuous pain, inability to back to normal life style and a must have joint replacement due to joint damage (bone and cartilage). I have police report/total loss report have details about car damage and countless medical care and hospital admission for the implication of the accident. I'm uploading some photos for my white Lexus to the extent lt. axle broke and even for the other car in the crash seen (dark gray Audi) to show his speed.

Driving on I80E in Iowa with cruise control set at 70 mph, warning light for AWD failure came on, followed by engine light and all warning lights. Coasted into breakdown lane and had definite loss of power. Became aware of fire by fellow motorist running toward the car with fire extinguisher. Saw black smoke and fire coming from front of car. Forced to evacuate car on interstate, smoke in east and westbound lanes. The car was consumed in about 20 minutes. Insurance company- AAA - has inspected car. Unknown if Lexus has inspected. Remains taken to Teo’s Towing 563-888-1988. Please inspect. Air bags did not employ.

P019023 high pressure fuel sensor signal stuck low. Engine stalls, lack of power, limp mode.

The moonroof suddenly shattered (it sounded like an explosion) while I was driving on the freeway in 70 degree weather. Initially I had no idea what it was but realized subsequently that I was shedding glass shards behind me. There were no overpasses where someone could have dropped something, I did not see a rock or other projectile, and - when I parked the car - I found nothing that from outside seemed to have struck it and/or stayed behind in the cavity.

Dashboard and door panels are melting to the point that (short) nails get stuck every time we drive. Car is parked under a roof and it’s still melting. Poor visibility due to shine.

Original owner of 2017 Lexus LX 500 33,000 miles- 2 1/2 years old at the time. The car failed on the interstate in the mountains going up hill. It sputtered and then lost power. Barely able to get to the side of the road. Was almost ran into by a semi. Family of 6 in the car. Warning lights came on: Check engine Reduced engine power Had car towed to Denver dealership 100 miles away. Lexus dealership could not find problem. After days of inspections, emptied fuel tank and assumed it was contaminated fuel. We had fuel inspected by the state of CO and by a third party. The fuel was clean. Lexus was notified about power failure. Nothing was done on their part for us. Car has continued to sputter when temps are high and driving uphill. Car has been in multiple times to lexus dealerships and problem has not been resolved.

My wife was driving, we got check engine & VSC sign, we checked with car mechanic, who asked us to take to dealer, they diagnosed & fixed some parts & charged us around 1000.00 $, Next day she drove around 6 miles, she was ready to enter highway sign came, stop car immediately at safe place, she called dealer who advised to bring car back, she took car back ,they diagnosed again & told us it will cost 4042.11 to replace brake actuator & brake pump,we searched that this was manufacturing defect, we contacted Lexus corporate office, they said that it factory defect only till 2018 & declined to fix,they said they send us letter,we never received any letter.Car mileage is around 120,000 only,my wife narrowly escaped accident, Is not dealer responsible to contact customers by phone or E mail for safety issues ,moreover we took car to dealer multiple times for not staring ,they fixed battery all the time , we also got car maintainece service from the dealer many times ,was not it their responsibility to make us aware for this defect & fix? they should have diagnosed this problem when we took car for VSC & engine check sign? Pleas investigate so no body else suffers or dies in an accident, Thanks

The contact owned a 2017 Lexus RX350. The contact stated while driving 45-50 MPH on the highway, another vehicle that lost control and crashed into the contact's front and side of the vehicle. The driver's front air bag did not deploy. The contact suffered minor injuries to the face from the glass front windshield, a cut and burn from the seatbelt, and a bruise to the arm. Medical attention was received. A police report was filed. The vehicle was towed to a tow yard. The vehicle was deemed and destroyed by the insurance company. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 30,000 The contact stated that of all the airbags, none of them deployed at the time of the accident. As a result, the vehicle was totaled.

The contact owns a 2007 Lexus RX350. The contact stated that over time she noticed that the dashboard was cracking and separating. The contact was concerned due to the proximity of the passenger’s side air bag housing and the crack in the dashboard. The contact was also concerned about an inadvertent deployment without the vehicle being involved in a crash. The local dealer was contacted and informed of the failure but offered no assistance. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 113,000.