LEXUS Complaints

Today, May 5th approximately 9am travelling on 287 East (Westchester County, NY) I was startled by what sounded like an explosion - I literally ducked in the driver's seat. Sounded like it came from overhead and then I observed that no other car seemed to have slowed or was affected. I put on my hazard lights and drove a 1/2 mile or so until I could safely pull over. As I'm driving I can hear over my head rumbling and the wind as if the sunroof was open - but I hadn't opened it. When I was able to get out and take a look the closed sunroof had shattered outward - it reminded me of a volcano pattern. Left my hazards on, got unto local roads and drove car to dealer - Ray Catena Lexus of White Plains, where we purchased the automobile. Service told me something must have hit me at the right angle. They could find no debris besides broken glass in the sunroof compartment. I was shaken and went through the process of figuring out a loaner and cost to repair. Upon my return home I spoke to my husband and we realized it just didn't make sense. We started doing research and discovered that the Toyota corporation may well be aware of these incidents, they've been happening to different models of Lexus cars/SUVs for years - different models all over the country. In California there is currently a class action suit against the corporation. I'm thankful I was driving and not my daughter and that I had the presence of mind not to lose control of the car or open the soft inside cover of the sunroof. This needs to be investigated, Toyota makes many different model cars, trucks, SUVs and this is unacceptable. My one regret is that I didn't have the presence of mind to take a photo.

The contact owns a 2018 Lexus NX. The contact stated while coasting into the home driveway at 5 MPH without foot-on acceleration, the vehicle automatically accelerated at high speed into the garage. The contact tried to use the brake pedal to stop; however, the brakes were inoperative. The contact had to shift the gear into the park for it to completely stop. The vehicle crashed into his garage and basketball hoop. The entire front of the vehicle was damaged. The RPM was still running high to 7500 after shifting to park in order to bring the vehicle to a stop. The pre-collision system feature did not engage. The vehicle was not diagnosed yet or repaired, The contact had minor pain in the left shoulder; no medical treatments. The manufacturer has not been notified of the failure. The approximate failure mileage was 40,000

Steering wheel vibrations after 65 MPH is reach, more noticeable when vehicle has reached the speed and cruising. Had tires rebalanced and rotated and issue still persists. The vibration feels like when a wheel lock is loose or missing.

The contact owns a 2005 Lexus LS430. The contact stated while driving various speeds, the rear suspension was bouncing excessively causing the vehicle to be difficult to control and maintain in the lane. The contact stated no warning light was illuminated. The contact had driven the vehicle to a local dealer, where it was diagnosed and determined that the rear shock absorbers and rear suspension needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 54,000.

My AWD check system keeps going on and off every few days. I took it to Mavis who gave me codes and stated that there is a TSB found to the issues my vehicle read. I took it to lexus of Brooklyn who basically disregard the recommendations just so I javelin to pay them again to diagnosis whay was already diagnosed.

Lexus never informed me or the dealer that the hatchback lift will fail if the weather is below 60 degrees. Sometimes even warmer. I replaced the hatchback lift when I was up in WV and loading up my vehicle and the hatchback almost knocked me out! It happened on several occasions. When I called the dealer they informed me that is normal. Normal. It could of killed me or knocked me out and given me concussion. Came back to Florida and it did the same thing this time high 60's low 70's. I replaced them and it happened again. These hatchback lifts should not happen. A mechanic had a gash in his forehead because I was explaining it to him and the damn hatchback came down on him. He couldn't catch it on time. It came down so quickly. Well, I have to replace the hatchback lift again. This is so wrong. This products especially on a Lexus should not be doing this. Very very dangerous.

I was driving on the 210 freeway in Southern California and my sunroof exploded. There was no sign of an object hitting it and I didn't see anything bounce off of it onto the road or onto other cars. My insurance company inspected it and sent me to a repair shop to have it replaced.

There seems to be a barking noise when pressing the brakes even when engine is not on. Local shop could not diagnose the issue. I heard this could be the regenerative system that is expensive to repair. Braking seems ok but I am concerned as I thought there were some recalls on brake booster for this year but they say not on my car.

Recall for Rear Suspension arms. There was a recall on my car which was processed in Aug 2016 at 89k miles by previous owner. I purchased the car in Dec 2021-Jan 2022 at around 93-94k miles. This means the car was almost not used by previous owner for 5 years as the recall wasn't performed well Also, the label for "safety recall" is still on the entire rear suspension arms which proves the point. When i called the dealership, they mentioned they never ever leave the stickers ON after the recall is processed which is contradictory to the repairs done. This is a serious safety issue and Lexus is liable to fix this recall but they are asking me to pay for it. I do not have any extra money to keep spending just because of the recalls not processed correctly. It goes with the brand Lexus which i trusted to buy. Recall is not done correctly which is a FACT. After driving for few months and just around 3-4 k miles the new tires are completely destroyed. This is when my wife was doing on freeway this happened which is very scary and serious safety concern. Attaching the pictures and certificate of recall repairs, if you can help in this regards.

I was driving on I4 Orlando FL and the vehicle just stalled. Almost got into an accident. The vehicle stopped on the middle of highway, the whole traffic stopped. No issues where noticed before the incident. No loss of power before or after the incident: The car was diagnosed by the dealership and the fuel pump is bad. Vehicle has roughly 130K miles.