LEXUS Complaints

The contact owns a 2008 Lexus GS 450 Hybrid. The contact stated that after his vehicle was rear-ended by another vehicle, the check engine light was illuminated and the vehicle was not able to start. The vehicle was towed to the dealer where it was diagnosed that the failure was not related to the collision but that the hybrid transmission cooling pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

On November 19, 2021, I purchased a vehicle from cars Lane on Hanover Road in Annapolis Maryland. Upon driving back to my residence in Gaithersburg I noticed that there was significant shaking when the vehicle was driven over 60 miles an hour. I notified the dealership and seemed helpful at first. I took the car to a good year facility and pay to have an alignment. That seem to fix one of the issues however there were several more and many more I was later to find out. As well, the vehicle was also hard to steer when it came to trying to back up and turn the steering wheel. It also made a loud whining noise. I contacted the dealership again and told them of this problem. I have been out to the dealership several times upon realizing they do not have a mechanic on duty and whoever passed inspection on this car should be investigated. There is no way that this car should've passed inspection. The last time I went to the dealership upon talking with the owner I was told to bring the car in and they would take a look at it. Looking at it was all they did. I noticed that [XXX] was on the phone with the warranty people trying to determine if the items that I complained about were covered under the warranty. The woman on the phone informed him that they only covered a certain point of the cost. Now I have come to find out that this car has over $17,000 worth of work to be done. I would like to make a formal complaint about this dealership, its representative [XXX] and the mechanic that allegedly passed this vehicle for inspection. I welcome the opportunity to speak with you and supply you with all the necessary documentation concerning this matter. I have included a copy of the estimate from the Lexus dealership in Rockville, Maryland. It is my honest opinion that this car should've never been sold and have lied to me in the process and to throw the paperwork at me and tell me to take care of myself is unacceptable. They should be held accountable, fined, or shut down. INFORMATION Redacted PURSUANT TO THE FREEDOM OF IN

The Power steering had started to feel hard and squeaking some time ago. I was driving day before yesterday and I noticed a few times that the steering was very difficult to turn which could have been dangerous. While doing some research I found that this has happened to some RX models. I went to the dealer and they told me that there is no recall for this issue and any fix would be out of pocket.

The dashboard in my car has been sticky and cracked for years. This became a safety issue and liability by posing a real risk in relation to airbags. One area of concern is the cracks will interfere with the deployment of the airbag. Either by triggering the airbag warning light or snagging the airbag on its way out. That puts my safety and safety of others at risk. This problem - cracked and sticky dashboards, has been confirmed by a dealer and warranty replacement program was available for short time back in 2018. The company had to notify it's customers but I did not get any letters, emails or calls. Therefore I did not know about that warranty repair and missed it. The vehicle was inspected by a local mechanic and safety concerns were raised. The airbags warning lights first started to appear on and off about 2 years ago. I have contacted the dealer several times about dashboard warranty replacement program explaining that I wasn't notified but they did not offer any solutions or repair reimbursement.

2013 Lexus GS 350 Stuck Wiper blades; DANGER LEVEL EXTREMELY HIGH - MAY AFFECT 2013-2015 AND 2016-2020 GS MODELS When using the wipes in either automatic mode or manual speed selection they can become stuck in the rain in the up position blocking the windshield's view. This is EXTREMELY DANGEROUS. Deemed a MAJOR FLAW, the wiper blades can get stuck in any position while wiping. This occurs when the wiper blades are used and it is raining. This is very hard to replicate with windshield wiper fluid. To remedy the malfunction to survive in a LIFE or DEATH moment of LIMITED VISIBILITY, the driver must quickly push the wiper lever activator up and down to reset it and or pushing in the automatic rain sensing function button. Also, when stopped at a stoplight and resuming acceleration, the rain sensor does not pick up rain at low, medium, or heavy rain and does not engage the wipers. Again, the user must re-engage the wiper system by turning it on and off again multiple times while driving over and over again, multiple times during a trip. The car should not be driven on highways at high speed during when raining or above 20 MPH.

Fuel leak in fuel pump caused my car to completely stop on the highway. No warning lights came on. Lexus company denies that my car was not part of the recall for the fuel pumps on the Lexus HS250 even though multiple issues reported for the fuel pump for this make an model,

Camshaft problem. Loud rattle at start up bad ticking. Transmission fluid needs to be changed and serviced at a schedule time. Bad performance all together with only 119,000 miles. I have now rebuilt the motor paying $3000 to fix the cams and now have to repair the transmission

Bluetooth 50% of the time does not connect. Phone will not connect to the car.

After driving normally we smelled gas in the car and noticed fuel going low fast . I pulled from the freeway and tried to fill gas and noticed the gas was leaking from a hole in the exposed area of a Corner on the tank. My family were able to safely jump out of the car and 911 was called. There were no warning sign on dashboard. I don’t drive off road or over any objects that I am aware as there is no light or heavy damage underneath except fuel tank . This is am sure is due to small debris hitting the exposed tank causing the tear although I did t recall . The tank is left underneath exposed and need to be investigated for manufacture defect . I called Lexus to report it and they were not receptive saying I did an extreme off road driving to cause this damage which is not true , . If a stone hits the tank to cause the hole and leak the Gas , it’s a scary situation for everyone. Lexus doesn’t believe in my story. The Gas tank is left exposed and that’s where it cracked.’ I drove almost 75 miles on a brand new Lexus RX 350 with fuel leaking which was scary. I hope you look into this immediately. Lexus IS not very helpful and wants me to keep quite. The liquid you see in the picture in gas station was leaking fuel. You can use my information to contact Lexus and I have a case number with Lexus 220318001695

The contact owns a 1999 Lexus RX300. The contact stated while driving approximately 35 MPH, the brakes failed and could not be depressed to stop the vehicle. The contact was able to drive the vehicle to the side of the road and stopped by shifting into neutral. The contact stated that the check engine warning light illuminated intermittently. The contact had the vehicle towed to an independent mechanic, where it was neither diagnosed nor repaired. The contact became aware of NHTSA Campaign Number: 99V012000 (Service Brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 249,000.