LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2012 LEXUS CT
    - jurupa valley, CA

    i drive my lexus every day for work and home, round trip, 150 miles per day, at 130,000 miles my car started burning 1 quart of oil per month, at 150 miles, now using 2 quarts per month, i now have 195 miles, and using 1 quart of oil per week, this is not normal. after reading forums, many other lexus ct200 owners are having the same issues. this has been reported to lexus dealers and the warranty is only good till 60,000 miles. there's been times when my car has no oil and i need to add 3 quarts, this can cause severe damage to my engine.

    Source: NHTSA WEB SITE
  • 2008 LEXUS LS
    - Tequesta, FL

    The contact owns a 2008 Lexus LS460. The contact stated that while driving approximately 35 MPH, the brake pedal was depressed but failed to stop the vehicle. The contact drove the vehicle off the roadway onto a grassy shoulder to slow the vehicle to prevent a crash. The contact then called the dealer and was advised to enter a code in the vehicle and drive slowly to the dealer. After arriving at the dealer and having the vehicle diagnosed, the contact was informed that the brake actuator and assembly needed to be replaced; however, the repair would be an out of pocket expense. The manufacturer was contacted and provided her with a loaner vehicle however, it was stated that she still had to pay for the vehicle to be repaired. The vehicle was not repaired. The failure mileage was 90,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2007 LEXUS LS 460
    - Chase City, VA

    The contact owns a 2007 Lexus LS460. The contact stated while driving approximately 60 MPH, the Traction Control, brakes, ABS, and vehicle stability control warning lights were illuminated. A message also informed the driver to “Pull Over Immediately and Contact the Dealer”. The contact was informed that the brake actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2019 LEXUS NX
    - Corona, CA

    We bought used 2019 Lexus NX 300 with 11573 miles Lexus dealer salesman said the car was still under warranty Before delivery to customer Lexus dealer did performed 161points of service such as : electrical same as mechanical components on entirely of the car and it s/ b working properly without any problems In the past over two years I’ve continued to bring the car back for service Last year I did question ask some service manager about these squeaking noise when driving on the road and they did responded it’s normal ( four original tires are comes with my 2019 Lexus SUV )last time I discovered about two tires brand Dunlop ST 30 size : 225/65R17 -102H show numbers of cracked along to side of the tires and I did mentioned with Lexus dealer but they said its normal and not warranty In the list 161 points of Lexus certified PDF under pages 5 of 6 Section : Hoist items# 114 mention about this condition was covered from Lexus I’ve been trying to work out with them in fact I did contact with two Lexus dealers at Westminster and Riverside city without any luck and only received with “ a runaround “ answers My 2019 Lexus NX 300 shows with 26705 on odometer and I need to report to NHTSA about an unsafe and dangerous issues and prevent it happens in the future customers Thanks for help and let me know if you need more information

    Source: NHTSA WEB SITE
  • 2008 LEXUS RX HYBRID
    - Pepperell, MA

    The contact owns a 2008 Lexus RX400H. The contact stated while driving approximately 75 MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact was able to restart the vehicle and the check engine and the Hybrid system maintenance warning lights illuminated. The contact was able to continue driving to her destination. The contact took the vehicle to the local dealer and where the vehicle was being serviced. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 89,320.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2006 LEXUS IS
    - Maineville, OH

    The contact owns a 2006 Lexus IS350. The contact stated that while driving during hot weather, the dashboard would get very hot and sticky. The contact stated that the glare from the melting dashboard reflects off the windshield causing a visibility hazard. The vehicle was not repaired. The dealer and manufacturer were made aware of the failure but offered no assistance. The approximate failure mileage was 120,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2003 LEXUS RX300
    - washington, DC

    The contact owns a 2003 Lexus RX300. The contact stated that the HVAC system was inoperable. Additionally, the VSC and check engine warning lights were illuminated while starting the vehicle. The vehicle was diagnosed at an AutoZone with a catalytic converter failure. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 106,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 LEXUS IS
    - Ewa Beach, HI

    Front suspension does not have adjustable Camber. The wheels have a negative Camber that is outside of Lexus specification. This causes a very large uneven wear inside of tire, which is not noticeable from the exterior of car. Owners will be unaware, when checking the tires, that the inside of tire is worn to a point that can cause the tire to burst. Car was sent to the dealer, and they confirm that the negative camber is present and there is no fix because camber can't be adjusted. There is no warning lights or symptoms prior to failure. Vehicle suspension is not modified with non-Toyota approved equipment.

    Source: NHTSA WEB SITE
  • 2016 LEXUS IS 300
    - Holmen, WI

    When I bought this car in 2019, I bought it in the summer time so I didn't hear anything so I bought the car. When winter came along and as it got colder out I notice that when I get up in the morning and cold start the car and when I put it on drive and pressed on my brakes there will be a squeeking noise coming from the brake...I told Madison of Lexus about this and they say it's just the brake dust..as time goes by It keeps on doing it more and more often. I told Madison of Lexus about it and they want me to go in to fix the problem. I went in and they say they look at it. so it turns out that they have to order the part. I forgot what the part was called. I waited for my warrenty check up and I even called them the day before I went in to the shop to have it fix and the people that fix car told me over the phone that yes the part for my brakes are in. So I went in and after they were done with the car I ask the technician or who was fixing my car to see if they got my brakes fix. He told me that he didn't even touch the brakes because they have fix it last time I was there. I try explaining my whole suggestion with him but all he said was they fix it last time and that's it. I came home again with same problem. I live in la crosse wi and I go to Madison. So they been dodging me about my brakes. Now it's 2022 and I'm stuck with the same problem but now it don't happen on cold start only. Now it's every time when I press on my brakes that the nosie comes on. I try changing my brakes pads but same thing happen. I haven't try buying new rotor. But EVERY time I press on my brakes it squeeks now. Even in the summer. Lexus won't do anything about it. I read online and alot of people have the same problem like me. And turst me it's not the brake dust I'm 200% sure about it. You guys should really take a look into this and help me out. I'll even send a video of it when I brake if you need me to send it to you guys. please help I been dealing with this 3 long years.

    Source: NHTSA WEB SITE
  • 2009 LEXUS IS
    - Sarasota, FL

    Dashboard and door panel are melting. The melting on the dashboard cause a shinny reflection that prevent visibility.

    Source: NHTSA WEB SITE