LEXUS Complaints

FRONT DASHBOARD CRACKING AND PEELING OFF - HAVE NOT RECEIVED ANY RECALL NOTICES BUT HAVE SEEN THIS ISSUE APPEAR ON OTHERS COMPLAINTS. WE HAVE HEARD THERE HAVE BEEN RECALLS BUT HAVE RECEIVED NO NOTICES TO DATE TO BE ABLE TO HAVE REPAIRED

Hello, For over 2 years now, I have had to get oil added to my vehicle multiple times (estimated 2-3 times after my regular interval oil change of 5,000 miles. I get the warning message from the engine stating low oil. I have taken my vehicle to a Lexus dealership, Lexus of Huntsville, AL to try and see what the problem is as this keeps happening and is an ongoing problem. I was informed no oil leak, but there is an internal problem in my opinion. I believe this is a safety defect as my engine could have major problems and possibly cause a fire, or harm to anyone in the vehicle. Also, I have spent additional money (estimated over $500.00 to get oil added in the amount of 2-3 quarts multiple times per every 5,000 mile oil change. I have recently called Lexus corporate (est 10 Jan 2022) and I getting no where as they asked me to go to the Lexus dealer and have it checked, but I have already done this a few times already with no success in fixing the problem. I believe the lack of oil is causing internal damage to my engine or some other possible major problem. The action I would like completed by Lexus would be to repair this problem at their own cost. I have over 179,915 miles on my vehicle now and want to continue to keep for a longer period of time. See some of my previous attached service history to see when the problem started. Thank you for your assistance on this matter.

We have heated & cooled seats. My wife noticed a burnt section in the passenger front seat. It’s about 1 1/2 inches long and 1/16 wide - this is the actual opening of the burn, the area around the burn turned black and is about the size of a quarter.

The contact owns a 2014 Lexus IS250. The contact stated that the rear tires of the vehicle were wearing out quickly. The contact stated that the failure had occurred on a different brand of tires that she had purchased including Pirelli and Continental tires. The contact also stated that the tires were only lasting for 3,000 miles. The vehicle was taken to two independent mechanics who diagnosed that no issues were found, and the vehicle had a proper alignment. The contact stated that she had been purchasing rear tires of size: 255/35/R18 per manufacturer's instructions. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 69,000.

The contact owns a 2006 Lexus RX400H. The contact stated while driving at various speeds, the brake pedal would depress to the floorboard without proper braking functionality. The contact stated that the ABS, traction control, service brakes, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the skid control unit needed to be replaced however, the vehicle was not repaired. The contact then spoke to a local dealer but did not take the vehicle to be inspected due to the cost of the diagnostic fee. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 190,000.

Toyoto confirmed knowledge of problem with inferior dashboard of Lexus es350 2007. A recall which they are telling me now, they will no longer honor had been in effect: "January 21, 2015 — After years of complaints and recent lawsuits, Toyota has agreed to replace about 3.5 million dashboards that get sticky, cracked, shiny and melt in heat and humidity. Calling it a "Customer Support Program" - ZE6 - Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles." The PHOTO of my dashboard below, shows the cracks and chipping that has occurred over the years. If the air bag deploys fragments will be disbursed throughout my vehicle. I have two grandchildren that I drive to school each day and this is a very bad situation about to happen. I contacted the customer service numerous times and simply flat out said that they will not own responsibility.

front dashboard is sticky, cracked, and peeling off as well as the front and back door panels.

I had previously owned a 2018 Lexus RX350L that came with OEM Michelin Premier LTX tires. That car handled very well on rain, snow and ice. I eventually replaced those tires with Continental Crosscontact LX25 that were even better to the point that I woud say they were excellent on snow and ice. When I purchased my 2021 Lexus RX350 F Sport, it came with Bridgestone Ecopia H/L 422 Plus tires in 235 / 55 R 20. The Bridgestone tires were more prone to hydroplaning but I was able to adjust driving in wet rainy situations. The Bridgestone tires however are absolutely useless in even the slightest dusting of snow. They are prone to locking the Anti-Lock Brakes at single digit speeds and are resistant to making even slight turns or steering corrections. On the morning of February 6th 2021 I experienced driving in light snow for the first time with new car equipped with the Bridgestone tires. While making a right turn, I noticed that there was a multiple car accident on the road I was entering. As I had only begun to enter the turning lane, I decided to abort that turn. I attempted to ease the car back to the left but it would not correct. At this point, I was at single digit speeds already and I pressed the brakes. The Anti-Lock brakes locked and the car began sliding forward regardless of steering input. I released the brakes but they remained locked which I assume is because the car kept them applied because it was sliding. I slid into a car at the opposite stop light. After the accident, I drove to an empty parking lot and attempted snow driving maneuvers such as stopping slowly and making gentle turns. These tires proved incapable of the slowest, gentlest of maneuvers in a light snow situation. I am attaching both the Review and Ratings from the Tire Rack website which support that these "All Season" tires should likely not see rain and are most definitely dangerous if not deadly on snow and ice.

The contact owns a 2008 Lexus RX350. The contact stated that while driving at 40 MPH, she saw smoke coming from the front passenger seat. There were no warning lights illuminated. The contact pulled into a parking lot and parked the vehicle until the smoke vanished. The dealer was notified of the failure and advised the contact that they could not assist. The manufacturer was notified of the failure and advised the contact that an agent of the Federal Department of Agriculture would inspect the vehicle and would send them a report. The contact stated that the vehicle was taken to the same dealer and was inspected on February 10, 2021 by a Federal Department of Agriculture agent who also disconnected the heating system of the front passenger seat. The contact stated that the manufacturer had not followed up with her since then. The vehicle was not repaired. The failure mileage was approximately 160,691.

While stopped at a stop light vehicle RPM went very high. It reached the red zone. Vehicle started moving forward (while still on Drive and the brake pedal fully pressed). I immediately put the vehicle in Park. RPM continued to remain high. I removed my foot off the brake when the vehicle was in park. I turned the engine off, waited couple of seconds and turned it back on. At that point everything worked normally. Outside temperature was about 38 deg F. Car was not fully warmed up at the time. Floor mat had nothing to do with this incident. After restarting the engine it is working fine without any adjustment to the floor mat. Incident could have resulted in major crash or injury. Luckily it happened when the vehicle was stopped at at red light. Putting the car in PARK and turning off the engine resolved the issue. This is a serious issue on 2012 IS250. Check engine light is not on. Vehicle will be taken to the Lexus dealer for checking. If the car was in drive, this kind of revving up of the engine would have caused serious accident. Also, if I had not put the car in Park, it would have overcome the braking power and pushed the car to the intersection at red light. Engine RPM went way too high (in the red zone). This is the first incident. This 2012 Lexus IS250 has 69364 miles.