LEXUS Complaints

SAFETY CONNECT SYSTEM THAT REACHES OUT FOR HELP AUTOMATICALLY IN THE EVENT OF AN ACCIDENT WILL BE DISCONTINUED BY MOST TELEPHONE SERVICE PROVIDERS IN LATE OCTOBER 2022. AS A RESULT LEXUS WILL STOP SUPPORTING SAFETY CONNECT AND WILL NOT OFFER AN UPGRADE TO 5G SERVICE FOR A FEE. I THEREFORE HAVE A 30,000 VEHICLE THAT IS OTHERWISE PERFECT THAT I WILL HAVE TO REPLACE IF I WANT TO MAINTAIN THIS SAFETY FEATURE. I THINK NHTSA SHOULD EXTEND THE REQUIRED TIME VEHICLE MANUFACTURERS SHOULD HAVE TO MAINTAIN SAFETY FEATURES EVEN IN SITUATIONS SUCH AS THIS WHERE THE PHONE COMPANIES ARE PHASING OUT A TECHNOLOGY. A REASONABLE FEE WOULD BE ACCEPTED BY MOST CUSTOMERS.

THE POWER STEERING STOPPED WORKING WHEN THE PARKED CAR WAS STARTED. WHEN WE TRIED TO DRIVE IT, IT WAS EXTREMELY HARD TO STEER.

BOUGHT A USED 2010 LEXUS RX 450H 3.5L WITH 130,000 MILES. AT APPROXIMATELY 132,000 MILES WHILE DRIVING ON THE HIGHWAY, OIL COOLER LINE SUDDENLY EXPLODED WITHOUT WARNING AND VEHICLE LOST ALL OF ITS OIL, FULL SYNTHETIC, WITHIN SECONDS. OIL SPLATTERED ALL OVER ENTIRE UNDERBODY. VEHICLE COMPLETELY UN-DRIVABLE AND HAD TO BE TOWED. NO PRE WARNING FROM OIL LIGHT OR ANY OTHER INDICATION OTHER THAN LOUD BANG AND SMELL OF BURNING OIL. HUGE SAFETY RISK AND LIKELIHOOD OF COMPLETE ENGINE LOSS OR SEIZING IF I HAD CONTINUED TO DRIVE ANY LONGER, POSSIBLY LEADING TO AN ACCIDENT OR WORSE. IMMEDIATELY PULLED OVER AT SMELL OF HOT OIL AND HAD IT TOWED TO REPAIR SHOP. ESTIMATED COST ABOUT $ 1,000. REPAIR SHOP STATED THIS IS A KNOWN ISSUE WITH TOYOTA OIL LINE COOLER HOSE AND LEXUS MODELS OF THIS YEAR AND SHOULD HAVE BEEN A RECALL ITEM. RECOMMENDED REPLACEMENT HOSE IS NOW METAL.

TOOK MY CAR TO TOYOTA DEALERSHIP. THEY SAID MY CAR IS BURNING OIL. I HAVE NOTICED MY OIL DOES BURN UP QUICKLY, SMELLS LIKE GAS UPON THE DIPSTICK, I HAVE SEEN NO OIL LEAKS. THE DEALERSHIP SAID THEY HAVE SEEN THIS SAME ISSUE WITH OTHER SIMILAR MODELS LIKE IN THE PRIUS. MY CAR ONLY HAS 82,000 MILES. I BABY THIS CAR AND TAKE FOR ALL THE APPROPRIATE MAINTENANCE. THIS IS VERY UPSETTING.

THERE IS A KNOWN PROBLEM WITH THIS YEAR MODEL THEY ARE BUILT WITH A DEFECTIVE TRANSMISSION... I HAVE NOT HAD ANYTHING HAPPEN TO ME PERSONALLY BUT I AM TERRIFIED IT WILL. THERE ARE PLENTY OF VERIFIED SITUATIONS REPORTED ONLINE WHERE THE TRANSMISSIONS ON THIS PARTICULAR YEAR MODEL HAVE BEEN DRIVING AND SERIOUS EVENTS HAVE OCCURRED HAVING TO DO WITH THIS DEFECTIVE TRANSMISSION. THAT LEXUS IS AWARE OF. THIS SHOULD NOT BE CONSUMERS PROBLEN IT IS LEXUS'FAULTBAND THEY SHOULD REPAIR IT.!

ON FEB. 25, 2020 AT APPROXIMATELY 7 AM I WAS DRIVING ALONG A LOCAL ROUTE IN HICKSVILLE, NY IN MY 2016 LEXUS ES 350 TRAVELING APPROX. 40 MPH. ALL OF A SUDDEN I HEARD WHAT SOUNDED LIKE A GUNSHOT. THE NEXT THING I KNEW I HEARD GLASS RATTLING AROUND ON MY ROOF. I PULLED OVER AND NOTICED THAT MY SUNROOF (PANORAMIC ROOF) HAD SHATTERED INTO 1 THOUSAND PIECES.

THE SUNROOF OF MY 2019 LEXUS UX250H EXPLODED AND GLASS SHATTERED WHEN I WAS DRIVING ON THE FREEWAY. THERE WERE NO OVERPASS IN THAT SEGMENT OF THE FREEWAY.

VEHICLE MAINTAINED PER MANUAL. FRAME RUSTED THRU IN NUMEROUS PLACES, VIABLE HOLES OBVIOUS. VEHICLE DEEMED UNSAFE UPON INSPECTION. LEXUS HDQTRS IN PLANO, TX AND PARSIPPANY NJ REFUSED ANY RESPONSIBILITY FOR LOSS OF VEHICLE. I MAILED A PACKAGE OF CORRESPONDENCE AND PHOTOGRAPHS TO YOUR ADDRESS VIA CERTIFIED MAIL OCT 7,2020, RETURN RECEIPT NOT REC'D. FRUSTRATED WITH LACK OF RESPONSE.. TOYOTA REPLACED OR REPURCHASED TRUCK W/SAME FRAME, LEXUS REFUSED RECEIVED CASE # 11362013, YOURAGENCY.

MY CAR 2014 GX 460 WITH 76000 MILES HAS TIMING CHAIN COVER LEAK AND IT APPEARS IT IS COMMON FAILURE FROM MANUFACTURE OF TOYOTA AND LEXUS AND LEXUS REFUSED TO REPAIR IT , MY CAR IT IS ONE OF 1000S CAR HAS SAME PROBLEM AND LEXUS KNOW THIS IS MANUFACTURED PROBLEM

RECEIVED 3 LETTERS ON RECALL #K6FV-AAE. CALLED TAKATA, LEXUS CUSTOMER EXPERIENCE, AND THE CLOSEST LEXUS DEALERSHIP IN SANTA BARBARA. NOBODY IS FOLLOWING UP. I AM RUNNING A BUSINESS AND CAN ONLY TRAVEL OUT OF TOWN ON SATURDAY AND WILL LOSE AN ENTIRE DAY. NOBODY IS HELPING TO RESOLVE THIS SITUATION OR EVEN MAKE AN APPOINTMENT WITH LEXUS FOR MY OUT OF TOWN TRIP. NOT HONORING THE RECALL. REQUESTING THAT LEXUS BUY BACK THE DEFECTIVE CAR FOR $15000 AND THEY CAN FIX IT WHENEVER THEY GET AROUND TO IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR