LEXUS Complaints

I HAVE CONTACTED TWO LEXUS DEALERS ABOUT A RECALL FOR THE CURTAIN-SHIELD AIRBAG CONTROL MODULE. AFTER MONTHS NEITHER HAVE RECEIVED THE NECESSARY PARTS AND THEREFORE HAVE NOT REMEDIED THE RECALL.

DASHBOARD HAS BECOME GREASY AND STARTED MELTING IN SOME AREAS. DASHBOARD ALSO HAS STARTED CRACKING TOWARDS AIRBAG.

TL* THE CONTACT OWNS A 2012 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ABS AND BRAKE SYSTEM WARNING LIGHTS ILLUMINATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE VEHICLE HESITATED TO RESPOND. THE VEHICLE WAS TAKEN TO AUDI PENSACOLA LOCATED AT 6303 PENSACOLA BLVD, PENSACOLA, FL 32505, (844) 313-0046, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V054000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 110,000.

2018 LEXUS IS 300. CONSUMER WRITES IN REGARDS TO VEHICLE STALLING WHILE TRYING TO MAKE A U-TURN. *LD *JS

A RECALL NOTICE WAS ISSUED ON JANUARY 12, 2020 TO REPLACE THE FUEL PUMP ON MY LEXUS. I CONTACTED PARKPLACE LEXUS IN GRAPEVINE, TEXAS TWICE AND MOST RECENTLY ABOUT A MONTH AGO AND WAS TOLD THAT THE PARTS HAVE NOT YET ARRIVED. I WAS TOLD THAT THE FUEL PUMP COULD FAIL ABRUPTLY WHILE THE CAR IS BEING DRIVEN POTENTIALLY CAUSING AN ACCIDENT.

SUNROOF SPONTANEOUSLY EXPLODED. I WAS DRIVING ABOUT 45MPH ON MY WAY TO WORK DURING A RAINSTORM AROUND 6:30AM ON APRIL 23 2020, WHEN I SUDDENLY HEARD A VERY LOUD BANG. I LOOKED UP TO SEE THAT MY SUNROOF HAD BURST AND THERE WERE GLASS FRAGMENTS RAINING ON MY HEAD. I CLOSED THE VISOR TO PREVENT MORE GLASS AND PRECIPITATION FROM FALLING INTO THE VEHICLE, AND PULLED UNDER AN AWNING TO ASSESS THE DAMAGE. THE GLASS HAD BURST OUTWARD (PICTURES ATTACHED), AND THERE WERE NO DENTS OR CHIPS ON THE OUTSIDE OF THE VEHICLE INDICATING THAT IT COULD HAVE BEEN STRUCK BY SOMETHING. OTHER THAN THE SHATTERED GLASS, THERE WAS NO DEBRIS ON THE INSIDE OF THE VEHICLE. ADDITIONALLY, AT THE TIME THE GLASS BURST, MY VEHICLE WAS THE ONLY CAR ON THE ROAD WITHIN SEVERAL HUNDRED METERS, SO THIS COULD NOT HAVE RESULTED FROM ANY SORT OF ROAD DEBRIS KICKED UP BY ANOTHER VEHICLE. I SUFFERED MINOR CUTS TO MY ARMS AND HEAD, BUT DID NOT HAVE ANY MAJOR INJURIES. MY RX350 HAD FEWER THAN 24K MILES ON IT AND WAS 3 YEARS OLD, SO IT SHOULD HAVE BEEN COVERED UNDER BASIC WARRANTY. LEXUS ULTIMATELY DENIED ANY SORT OF MANUFACTURER DEFECT, AND DID NOT HONOR THE WARRANTY. I HAD THE VEHICLE REPAIRED AT A LEXUS DEALERSHIP FOR $1,465.

WHILE DRIVING THE VEHICLE, THE BRAKE ACTUATOR FAILED, CAUSING IT TO BE UNSAFE TO DRIVE. THIS IS A KNOWN ISSUE WITH THOUSANDS OF LEXUS/TOYOTAS PRODUCED AROUND THIS TIME. INSTEAD OF WARRANTY ENHANCEMENT (WHICH MY CAR NO LONGER QUALIFIES FOR), THIS SHOULD BE A RECALL SO ALL VEHICLES WITH THIS FAULTY COMPONENT CAN BE PROPERLY REPAIRED. THE COST TO REPAIR WAS QUOTED FROM THE DEALER AT $3800!

DEAR CUSTOMERE SERVICES, I GOT A NOTICE FOR RECALL FUEL PUMP MAY FAIL 1- I MAKE AN APPOINT WITH LEXUS OF LAS VEGAS FOR A RECALL ON MAY 06, 2020 LATER ON THE LEXUS OF LAS VEGAS CANCELED MY AN APPOINTMENT DUE TO THE PART WAS NOT AVAILABLE ' 2- I MAKE ANOTHER APPOINTMENT TO BRING MY CAR FOR A RECALL WITH THE SAME ISSUE AFTER 1 DAY THEY SEND ME AN EMAIL TO CANCELED MY SERVICES DUE TO THE PART IF THE PART NOT AVAILABLE OR LEXUS NEED TO RECALL FOR SAFETY IF THE VEHICHE STALL OCCUR WHILE DRIVING, THIS COULD INCREASE THE RISK OF CRASH LEXUS DO NOT NEED TO SEND THE RECALL NOTICE TO THE CONSUMER AND LATER THE LEXUS DEALER CANCEL THE SERVICES DUE TO THA PART NOT AVAILABLE

VEHICLE HAS EXTENSIVE RUST THROUGH IN MANY PORTIONS OF THE FRAME. VEHICLE SAID TO BE UNSAFE TO DRIVE . VEHICLE WAS IN SHOP FOR OTHER SERVICE WHEN DAMAGE WAS DETECTED.

WHEN I STOP AND TRY TO ACCELERATE THE CAR HESITATE AND THEN STARTS TO JERK. IF I GIVE IT HEAVY GAS IT DRIVES NORMAL