LEXUS Complaints

MY LEXUS VEHICLE HAS BEEN HAVING ISSUES WITH ITS LOCKS AND TRUNK. SOMETIMES THE TRUNK CANNOT BE OPENED AT ALL EVEN IF I ATTEMPT TO OPEN IT MANUALLY. ALSO, MY DOORS HAVE TO BE MANUALLY LOCKED MOST OF THE TIME. SOMETIMES THE VEHICLE WILL LOCK/UNLOCK USING THE REMOTE. HOWEVER, MOST OF THE TIME I HAVE TO MANUALLY LOCK AND UNLOCK ALL OF THE DOORS. THERE ARE TONS OF VIDEOS ON YOUTUBE ABOUT THIS ISSUE WHICH HAS TO DO WITH THE LOCK ACTUATORS. THERE ARE ALSO A PLETHORA OF FORUMS ON THIS ISSUE AS WELL. MANY INDIVIDUALS HAVE CHOSEN TO NOT REPLACE THE LOCK ACTUATORS THAT EACH INDIVIDUAL DOOR HAS BECAUSE IT IS VERY COSTLY. I HAVE ALSO READ THAT SOMETIMES THE LOCK ACTUATORS WILL HAVE TO BE REPLACED MORE THAN ONCE, THIS IS A COMMON DESIGN FLAW FOR MY CAR AS WELL AS OTHER LEXUS VEHICLES. EVEN NEWER MODEL LEXUS VEHICLES ARE HAVING THIS ISSUE. OBVIOUSLY THIS ISSUE IS A DESIGN FLAW AND DEFECT AND SHOULD BE CLASSIFIED AS A RECALL THAT LEXUS SHOULD BE MANDATED TO FIX. I ALWAYS HAVE TO CHECK WITH MY SON TO ENSURE THAT HE HAS MANUALLY LOCKED HIS DOOR. WE LIVE IN HOUSTON AND IMAGINE HOW NERVOUS I GET WHEN I APPROACH A RED LIGHT WHERE HOMELESS PEOPLE ARE OFTEN BEGGING FOR MONEY. I HAVE TO MAKE SURE MY DOORS ARE LOCKED BECAUSE SOME INDIVIDUALS ARE BOLD ENOUGH TO PULL ON YOUR DOOR HANDLE AND ANYTHING COULD HAPPEN. THIS HOLD TRUE FOR WHEN I AM EXITING THE VEHICLE. I HAVE TO MANUALLY LOCK ALL THE DOORS BECAUSE PEOPLE ARE KNOWN FOR PULLING ON YOUR HANDLES AT NIGHT TO SEE IF THEY CAN GET LUCKY. THE RELIABILITY OF THE LEXUS LOCK ACTUATORS IS A TRUE DESIGN FLAW THAT IS LONG OVERDUE FOR LEXUS TO FIX, I AM ASKING THAT YOU HOLD THEM ACCOUNTABLE FOR MAKING THIS DESIGN FLAW RIGHT WITH ALL LEXUS CAR OWNERS. *TR

LEASED VEHICLE WAS BROUGHT TO LEXUS BROOKLYN, NY DEALERSHIP FOR RECALL ISSUE TO BE ADDRESSED. VEHICLE IS STILL AT THE DEALERSHIP DUE TO RECALL PARTS NOT BEING AVAILABLE. LEXUS LEGAL DEPT. HAS DETERMINED THEY ARE UNABLE TO OFFER ASSISTANCE OR BUY BACK OF VEHICLE. *TR

SIGNIFICANT FRAME COMPROMISED DUE TO EXCESSIVE RUST. REAR CROSSMEMBER COMPLETELY DESTROYED.

MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.

WHILE SLOWLY MAKING A TURN WITH MY FOOT ON THE BRAKE MY CAR SURGED FORWARD. I TRIED TO CONTROL THE CAR BY PUSHING MY FOOT ON THE BRAKE AS HARD AS I COULD WITHOUT SUCCESS. I WAS ABLE TO STOP THE CAR FROM MOVING ONLY BY PUTTING IT ON PARK. THE SURGE WAS VERY SUDDEN AND UNCONTROLLABLE. THIS IS SECOND TIME IT HAPPENED. PLEASE INVESTIGATE. *TR

USE HANDBRAKE EVERY TIME. THERE WILL BE AN EXPLOSION SOUND FROM THE BACK WHEN I RELEASE MY FOOT. THERE HAS ALWAYS BEEN THIS PROBLEM. I THINK IT IS A DESIGN FLAW. I TRY TO CHANGE THE BRAKE PADS. IT HAS NO EFFECT. *TR

DRIVING TO WORK (I'M A REGISTERED NURSE), THE CAR (ON THE HIGHWAY) JUST STARTED TO SLOW DOWN. IT WAS A BLESSING THAT I WAS COMING UP ON A REST STOP. BY THE TIME I WAS ABLE TO GET OVER TO THE EXIT LANE, THE STEERING WHEEL FROZE AND THE BRAKES STOPPED WORKING. PRESSING AS HARD AS I POSSIBLY COULD, I WAS ABLE TO PULL TO THE SIDE WHEN SMOKE STARTED COMING FROM UNDER THE HOOD. THERE WAS NO WARNING AT ALL THAT THERE WAS TROUBLE WITH THE ENGINE PRIOR TO THIS HAPPENING. THAT SAME WEEK, MY MECHANIC HAD 3 OTHER LEXUS WITH BLOWN ENGINES AND NO PRE-WARNING. *TR

I OWN A 2007 RX350 AND THE DASHBOARD IS STICKY, GUMMY, SHINY AND MELTING EMITTING ODOR -- HEALTH HAZARD. THE SHININESS REFLECTS WHILE DRIVING LOCALLY AND/OR HIGHWAY, AND AFFECTS VISIBILITY. APPARENTLY, LEXUS IS AWARE OF THESE ISSUES AND TOOKS STEPS TO RECTIFIES THESE ISSUES; HOWEVER, I HAD MENTIONED THESE ISSUES BACK IN 2016 TO MY DEALERSHIP WHOM DIDN'T ADDRESS IT AS A DEFECT HENCE WHY I DIDN'T THINK IT WAS A DEFECT UNTIL NOW SINCE MY DASHBOARD RECENTLY STARTED CRACKING. APPARENTLY, THERE HAS BEEN CLASS ACTION LAWSUIT FOR THIS ISSUE, BUT DIDN'T REALIZE THESE WERE DEFECTS UNTIL I CONTACTED LEXUS REGARDING THIS MATTER -- UNFORTUNATELY FOR ME, THEY'RE NOT HONORING FIXING THESE ISSUES BECAUSE IT'S OUTSIDE THE WARRANTY. THIS IS NOT A WARRANTY ISSUE NOR IS IT COMESTIC; IT'S A DEFECT. *TR

TL* THE CONTACT OWNS 2015 LEXUS GX470 N/A. THE CONTACT STATED THAT THE DOOR ACTUATOR FAILED TO LATCH AND THE DRIVER'S SIDE DOOR, PASSENGER'S SIDE FRONT DOOR AND REAR DRIVER'S SIDE DOOR FAILED TO UNLOCK WHILE HIS WIFE WAS TRYING TO EXIT THE VEHICLE. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PARK PLACE LEXUS PLANO (6785 DALLAS PKWY, PLANO, TX 75024, (844) 875-5266) WHERE IT WAS DIAGNOSED AND DETERMINED THAT DRIVER'S SIDE DOOR ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,800.