LEXUS Complaints

FUEL PUMP ISSUE IDENTIFIED IN JANUARY 2020. COULD CAUSE STALL AND ACCIDENT ON HIGHWAY. STILL NO FIX AVAILABLE AFTER 4 MONTHS. PROBABLY IN EXCESS OF 2,000,000 VEHICLES (LEXUS AND TOYOTA) AFFECTED AND REPRESENT A HAZARD ON THE ROADS OF THE US.

TOYOTA HAS A RUSTY FRAME RECALL AND NOW THE DEALERSHIP STATED THAT I HAVE A RUST ON MY FRAME THAT IS UNSAFE TO DRIVE AND NEEDS TO BE FIXED. WHEN I OBTAINED MY VIN ON THE SIDE OF MY VEHICLE, IT SAYS MFD BY TOYOTA MOTOR CORPORATION. THE RUST HAS LEAD TO ME HAVING TO CHANGE OUT THE ENTIRE SUSPENSION AND THIS WAS TOLD TO ME NOW WHEN I SERVICE MY CAR EVERY 5K MILES WITH THE DEALERSHIP.

THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY. I ESCALATED THIS AT LEXUS CUSTOMER SERVICE & IT WAS NOT ADDRESSED PROPERLY. SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT? SOUNDS LIKE A BAIT AND SWITCH TO ME.

CONSTANT ENGINE REPAIRS OUT OF POCKET WITHIN A SHORT PERIOD OF TIME. I HAVE MORE RECEIPTS OTHER THAN THE ONES SHOWN

THE STRUTS ARE FAILING (LEAKING) AND THIS IS A KNOWN PROBLEM ACROSS THE INTERNET. ALSO, THE DOOR LOCK ACTUATORS STOP WORKING PERIODICALLY. AND FINALLY, THE REAR DEFROSTER STOPED WORKING. I'VE OWNED MUCH CHEAPER CARS WITH WELL OVER 100,000 MILES AND NEVER EXPERIENCED THESE PROBLEMS. THIS CAR ONLY HAS 82,000 AND WELL TAKEN CARE OF AS I HAVE ANOTHER CAR THAT I LEASE AND THE LEXUS IS USUALLY IN THE GARAGE.

VEHICLE 2012 LEXUS CT200H 90,800 MILES. THE VEHICLE BURNS OIL VERY RAPIDLY. PERFORMED OIL CONSUMPTION TEST AND WAS 2 QUARTS LOW AFTER 1000 MILES. THERE IS A TSB OUT ON THIS SITUATION WHICH I HAVE ATTACHED. THIS VEHICLE WILL DEFINITELY NOT MAKE IT BETWEEN OIL CHANGES. THIS VEHICLE DOES NOT HAVE ANY OIL INDICATOR LIGHTS ON THE DASH AND THERE IS NO WAY TO KNOW WHEN THE OIL JUST RUNS OUT. VERY SCARY. ALL OF THE VEHICLE RECOMMENDED MAINTENANCE WAS PERFORMED AT THE LEXUS DEALERSHIP. A SERVICE HISTORY REPORT IS ATTACHED. IT HAS BEEN CONCLUDED THERE IS A DESIGN FLAW IN THE PISTON AND PISTON RINGS NOT SEALING PROPERLY CAUSING OIL TO BLOW BY INTO THE CYLINDERS. THE OIL CONSUMPTION RATE CAN RAPIDLY INCREASE AND THERE IS NO WAY TO KNOW WHEN IT WILL SUDDENLY JUST RUN OUT OF OIL. IT IS A BIT SCARY TO DRIVE WITHOUT THE OIL INDICATOR GAUGE THAT MOST VEHICLES HAVE. TOYOTA IS REPAIRING CUSTOMERS VEHICLES FOR FREE THROUGH LIMITED SERVICE CAMPAIGN FOR THE 2AZ-FE ENGINES, THE SAME AS IN THE CT200H. LEXUS WILL NOT TAKE OWNERSHIP OF THIS PROBLEM AND ASSIST CUSTOMERS IN GETTING THIS KNOWN PROBLEM FIXED.

I PURCHASED MY 2009 LS460 IN 2017 AT LEXUS OF HUNTSVILLE, AL WITH 115K MILES. IT BEGAN HAVING POOR ACCELERATION 1 MONTH AFTER I PURCHASED IT. I WENT BACK TO THE DEALER AND EXPRESSED MY CONCERN. THEY ASKED ME TO START USING PREMIUM GAS FORM THE SAME STATION. NOTHING CHANGED AND 3MO LATTER I MOVED TO INDIANAPOLIS AND HAD MY LEXUS SERVICED AT TOM WOOD LEXUS OF INDIANAPOLIS. I ASKED THEM TO DO A FULL DIAGNOSTIC FOR REPAIRING THE NOW DANGEROUSLY LOW ACCELERATION. TOM WOOD CHANGED AND CHECKED FUEL FILTER FUEL LINES FUEL INJECTORS AIR INTAKE MASS AIRFLOW AIR FILTER REFLASHED ECM COST ME 2 SEPARATE VISITS, 10+ DAYS IN A LOANER VEHICLE AND $800+ AND THE ISSUE BEHIND WHAT WAS CAUSING THE LOW ACCELERATION WAS NEVER FOUND. SO I FILED MY FIRST COMPLAINT CASE WITH LEXUS CORPORATE AND THEY DENIED MY CLAIM IN THAT IT WAS NO LONGER UNDER THEIR POWERTRAIN WARRANTY. DESPITE MY EFFORT TO SIMPLY REQUEST AND STATE THAT I PURCHASED MY LEXUS AT A LEXUS DEALER AND IT HAS BEEN MAINTAINED BY A LEXUS DEALER. I OUGHT TO BE ABLE TO RELY ON LEXUS (ESPECIALLY AN LS ON OF THEIR HIGH END DESIGNS) TO BE OF REASONABLE QUALITY, FIT FOR SAFE USE AS AN AUTOMOBILE. THE LIABILITY FOR DEFECTS OF THE ENGINEERING OF THE INTERNAL MECHANICS AND ANY FUTURE WRECKS OR INJURIES CAUSED BY THE ENGINEERING DEFECT IS LEXUS' LIABILITY. JUST TRYING TO HAVE A SAFE VEHICLE FOR MY FAMILY. WELL THAT GOT ME NOWHERE WITH LEXUS. NOW MY JOB HAS ME LINING IN LOUISIANA AND I TRIED A SECOND TIME AND TOOK MY LS460 TO PRICE LEBLANC LEXUS OF BATON ROUGE. THEIR SERVICE TEAM WAS FANTASTIC AND THEIR TECH LET ME KNOW THAT THIS IS A KNOWN ISSUE WITH LEXUS AND THAT I'D NEED TO REPLACE ALL CYLINDER HEADS AND VALUES. TOTAL COST BEING $13-15K. THAT IS MORE THAN THE VALUE OF THE VEHICLE. I HAVE FILED A SECOND COMPLAINT AND REPAIR REQUEST WITH LEXUS CORPORATE AND AM BEING TOLD THE SAME LINE AS BEFORE. NOT THEIR PROBLEM.

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG WARNING LIGHT FLASHED ON AND OFF CONSTANTLY. THE VEHICLE WAS TAKEN TO THE LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS UNDER THE SEAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

TO WHOM IT MAY CONCERN. WITHIN THE IS-F(2008-2014). MEMBERS ARE EXPERIENCING CRACKED HEADERS MANIFOLD. MEMBERS REPORT SMELLING BAD EGGY PRE-CAT FUMES ODOR. THIS SEEMS TO BE AN ISSUE FOR PEOPLE WITH MID TO HIGH MILEAGE. THE OTHER ISSUE EVERY MEMBER IS EXPERIENCING ARE LEAKING VALLEY PLATE SEAL. PINK COOLANT CAN BE OBSERVED DRIPPING IN MINOR CASES AND LEAKING IN MAJOR CASES. CASES OF A POOL OF COOLANT ON OWNERS DRIVEWAY/GARAGES. THIS CAN EASILY CAUSE A FIRE.

THE DASHBOARD IS MELTING AND CAUSING A STICKY, VISCOUS FILM THAT NOT ONLY SMELLS BAD BUT IS CAUSING A SEVERE BLINDING GLARE WHILE I AM DRIVING . IT CANNOT BE REMOVED OR REMEDIED AND IT GETTING WORSE CAUSING MORE OF A SAFETY ISSUE