LEXUS Complaints

EVER SINCE I HAD THIS CAR, I ALWAYS HAD THE CONSTANT PROBLEM OF A WEIRD ENGINE SMELL OF ROTTEN EGGS, IT OVERHEATS OUT OF NOWHERE CONSTANTLY AFTER MULTIPLE REPAIRS AND MAINTENANCE PAID OUT OF POCKET. IT WOULD SHUT OFF WHILE DRIVING ANYWHERE. THESE ARE JUST SOME OF THE RECEIPTS. *TR

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ATLANTIC CITY (3169 FIRE RD, EGG HARBOR TOWNSHIP, NJ 08234, (609) 641-0008) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HEADLIGHT ASSEMBLY DEGRADES THEREBY CAUSING THE LIGHTS TO APPEAR EXTREMELY DIM WHEN DRIVING AT NIGHT. *TR

PULLING IN TO A PARKING SLOT AT DENTAL OFFICE, WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY REVVED AND ACCELERATED FORWARD AT A HIGH SPEED. WITH MY FOOT STILL ON THE BRAKE, THE CAR DID NOT STOP UNTIL HITTING THE ROCK WALL SIDE OF THE BUILDING. *TR

TL* THE CONTACT OWNS A 2018 LEXUS LC500. THE CONTACT STATED THAT AFTER STOPPING THE VEHICLE AND PLACING THE GEAR SHIFTER IN THE PARK POSITION, THE VEHICLE SHUDDERED AND STALLED WITH THE ENGINE STOP AND STEERING POWER LOW WARNING LIGHTS FLASHING ON THE INSTRUMENT PANEL. ALDERSON LEXUS 1302 19 TH ST, LUBBOCK, TX 79401, (877)978-2338) WAS CONTACTED BY PHONE HOWEVER, THE CONTACT WAS UNABLE TO SPEAK WITH A SERVICE TECHNICIAN ABOUT THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. STERLING MCCALL LEXUS (10025 SOUTHWEST FWY, HOUSTON, TX 77074) AND NORTH PARK LEXUS AT DOMINION (21531 W INTERSTATE 10 FRONTAGE RD, SAN ANTONIO, TX 78257) WERE CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AS WE WERE DRIVING, MY CAR SUDDENLY STARTED RUNNING ROUGH, ENGINE STARTED SPUTTERING, CAR THEN SLOWED DOWN, SEVERAL WARNING LIGHTS APPEARED ON THE DASHBOARD, AND THEN CAR ABRUPTLY STALLED IN THE MIDDLE OF THE ROAD AND COULD NOT BE RESTARTED. WE HAD TO PUSH THE CAR TO THE SIDE OF THE ROAD IN A SAFE PLACE UNTIL A TOW TRUCK ARRIVED TO TOW IT AWAY. I RESEARCHED AND LEARNED THRU SEVERAL MEDIA RELEASES THAT A SAFETY RECALL WAS RECENTLY ISSUED AND CURRENTLY IN AFFECT TO COVER THIS SAME EXACT ISSUE IN SEVERAL TOYOTA AND LEXUS MODELS. 1.8 MILLION CARS ARE AFFECTED UNDER THIS SAFETY RECALL. MY CAR EXPERIENCED THE IDENTICAL ISSUE AND UPON MECHANIC'S INSPECTION WAS CONFIRMED TO HAVE A FAILED/FAULTY FUEL PUMP THAT NEEDS TO BE COMPLETELY REPLACED. CAR IS UNUSABLE, REPAIR IS COSTLY AND SHOULD BE COVERED DUE TO NATURE OF DEFECT, UNDER THE RECALL. WE'VE COME TO TRUST THE TOYOTA AND LEXUS BRAND AS WE'VE ONLY OWNED TOYOTA AND LEXUS VEHICLES OVER SEVERAL YEARS. THIS SAFETY ISSUE IS DANGEROUS/UNACCEPTABLE AND HOPE WE'LL RECEIVE THE CUSTOMER SERVICE WE'VE COME TO EXPECT AND APPRECIATE AS LOYAL CUSTOMERS. THANK YOU. *TR

THE DASHBOARD IS MELTING WHICH RESULTS IN THE NOXIOUS CHEMICAL SMELL AND ADHESIVE COMPOUND THAT IS STICKY TO THE TOUCH.

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF MISHAWAKA (4325 GRAPE RD, MISHAWAKA, IN 46545, (888) 415-3755) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HERB CHAMBERS LEXUS OF SHARON (25 PROVIDENCE HWY RTE. 1, SHARON, MA 02067, (506)668-5600, WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS PROVIDED AN ESTIMATE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,427.

THE BRAKE ACTUATOR HAS MALFUNCTIONED. LEXUS HAS VERIFIED THIS HAS HAPPENED TO MY VEHICLE THIS WEEK. THEY HAVE DECLINED ANY ASSISTANCE, INCLUDING REPLACEMENT OF THE PART AND LABOR, PROVIDING ME THE PART TO REPLACE MYSELF (AT NO COST FOR THE PART), AND EVEN REFUSE TO SELL ME THE PART AT THEIR MANUFACTURED COST BASIS. THIS LAST REFUSAL TO DEAL WITH A PART THAT THEY ARE WELL AWARE IS MALFUNCTIONING DUE TO THEIR FAILURE TO BUILD A RELIABLE PRODUCT, AS THEY HAVE OFFERED THEIR OWN VERSION OF SATISFACTION FOR THOSE LUCKY ENOUGH TO HAVE THE FAILURE OCCUR TIMELY. MINE DID NOT KNOW IF THE TIMELY REQUIREMENTS AND OPTED TO MALFUNCTION LESS THAN A YEAR AFTER THE ESTABLISHED DEADLINE. HOWEVER, THE LETTER THEY SENT WENT TO THE PREVIOUS REGISTERED OWNER AND LEXUS EXPLAINED TO ME THAT I SHOULD HAVE CONTACTED THEM WHEN I PURCHASED THIS VEHICLE. I DO NOT AGREE. AS A REGISTERED OWNER IN THE STATE IF TEXAS, IT IS MY OPINION THAT LEXIS COULD HAVE EASILY LOCATED ME THROUGH THE HELP OF THE STATE IF TEXAS REGISTRATION REQUIREMENT. LEXUS SHOULD HAVE TO FIX ITEMS THEY BUILT WITH POOR DESIGNS OR WORKMANSHIP! AS IF THIS WEEK MY VEHICLES BRAKING ABILITY HAS ONLY 10% OF WHAT IT HAD A MONTH AGO AND IS NO LONGER SAFE TO DRIVE!