LEXUS Complaints

ON SIX OCCASIONS IN THE LAST TWO WEEKS, WHEN ACCELERATING FROM A FULL STOP AT STOP LIGHTS ON CITY STREETS, WHEN I PRESS THE GAS PEDAL, THE CAR DOESN'T ACCELERATE. IT ROLLS VERY SLOWLY AT 3/4 MPH FOR ABOUT 10 SECONDS. I KEEP THE GAS PEDAL PRESSED AND EVENTUALLY THE CAR ACCELERATES. THIS DOES NOT HAPPEN EVERY TIME I DRIVE THE CAR AND SOMETIMES IT HAPPENS TWICE IN A ROW AND SOMETIMES IT HAPPENS ONCE WHILE I AM OUT DRIVING. ON MAY 15, I TOOK IT TO THE LEXUS DEALERSHIP WHERE I PURCHASED IT AND WAS TOLD THEY CAN ONLY FIX IT IF THEY ARE ABLE TO DUPLICATE IT AND THEY WHERE UNABLE TO DUPLICATE IT.. I WAS INSTRUCTED TO BRING THE CAR BACK WHEN IT HAPPENS AGAIN. THE FIRST TIME THIS OCCURRED WAS IN MARCH BUT I DID NOT WRITE DOWN THE DAY. I THOUGHT THAT IT HAPPENED BECAUSE I WAS NOT PAYING ATTENTION WHEN THE LIGHT CHANGED. IT ALSO OCCURRED ON APRIL 23, MAY 7 AND MAY 12. I CALLED LEXUS ON MAY 7 AND WAS TOLD THAT I AM NOT DRIVING THE CAR ENOUGH AND THAT A LOT OF CUSTOMERS ARE REPORTING THE SAME PROBLEM BECAUSE OF THE NATIONWIDE STAY AT HOME ORDERS. I WAS INSTRUCTED TO DRIVE IT AT LEAST 20 MILES A WEEK ON THE HIGHWAY AND THE PROBLEM WOULD GO AWAY. ON MAY 11, I DROVE IT 60 MILES ON THE HIGHWAY ALONG WITH SOME STREET DRIVING AND IT DID NOT HAPPEN. ON MAY 12, I DROVE 60 MILES ON THE HIGHWAY ALONG WITH GOING TO THE GROCERY STORE AND IT HAPPENED TWICE AT TWO STOP LIGHTS ON THE WAY HOME FROM THE GROCERY STORE. FURTHERMORE, I RECEIVED A NOTIFICATION THAT MY CAR WAS INITIALLY PART OF THE TOYOTA/LEXUS FUEL PUMP RECALL BUT SUBSEQUENTLY RECEIVED A LETTER LAST WEEK (WEEK OF MAY 11 2020) THAT AFTER FURTHER REVIEW, IT IS NO LONGER PART OF THE RECALL. *TR

TRIM AROUND FRONT CENTER A/C CRACKED. I SAT IN PARKED AND HEARD A CRACK. I ASSUME IT WAS DUE TO HEAT FROM SUNLIGHT. CRACKED AFTER LESS THAN 2 YEARS OF OWNERSHIP. BOUGHT BRAND NEW. AREA AROUND CUP HOLDER ALSO CRACKED AFTER ABOUT 1.5 YEARS OF OWNERSHIP. CONTACTED LEXUS ABOUT THIS BUT NOTHING WAS DONE. THEY SAID THEY WOULD GET BACK TO ME BUT THAT WAS 1 YEAR AGO. *TR

I HAVE HAD REPLACE THE H.I.D HEADLIGHT BULB 3 TIMES ON EACH SIDE. I THINK THEY MUST BE DEFECTED, OTHER PEOPLE ON LEXUS CHAT ONLINE HAVE VOICED THEY HAVE THE SAME PROBLEMS WITH THERE LEXUS. WAS THERE A RECALL? ALSO REAR STRUTS LEAKING. *TR

WHEN PULLING OUT OF OUR NEIGHBORHOOD, MY HUSBAND SLOWED DOWN TO TURN RIGHT. UPON TURNING INTO THE MIDDLE LANE, ALL SIDE AIRBAGS, FRONT AND BACK BLEW. WHILE THE INTENSITY FROM THE BLAST ROCKED THE CAR, THERE WAS NOTHING NEARBY THAT HE HIT. NO VISIBLE DAMAGE WAS DONE TO THE CAR, WITH THE EXCEPTION OF, THE AIR BAGS. WE HAD NEVER HAD ANY ISSUES WITH THIS CAR, AND IN FACT, HAD JUST BEEN AT THE DEALERSHIP THE SATURDAY PRIOR GETTING A STATE INSPECTION AND A NEW BATTERY. THE SERVICE REP EVEN MENTIONED HOW IMPRESSED HE WAS THAT THIS WAS THE CAR'S FIRST BATTERY IN 7 YEARS AND OVER 90K MILES. HE TOLD US THE CAR LOOKED GREAT AND TO KEEP IT UP! AND THEN TUESDAY CAME AROUND AND THE AIR BAG MALFUNCTION OCCURRED. NOT ONLY WAS THIS AN EXTREMELY SCARY EVENT, BUT IT COULD HAVE BEEN THAT MUCH WORSE HAD MY 2 MONTH OLD SON BEEN IN THE CAR AT THE TIME. WE ARE THANKFUL NO ONE WAS SERIOUSLY HURT. HOWEVER, THE STORY ONLY GETS WORSE WITH LEXUS'S (TOYOTA HEADQUARTERS) LACK OF RESPONSE. 4/14 ' CAR TOWED TO DEALERSHIP 4/16 ' DEALERSHIP RECOMMENDS CALL CORPORATE AS IT WAS A MALFUNCTION ' I CALL CORPORATE 4/20 ' CALL CORPORATE ASKING WHERE MY 24 HOUR CALL BACK WAS 4/21 - CALL AGAIN ASKING WHERE MY 24 HOUR CALL BACK WAS 4/22 ' FINALLY GET CALL. PROVIDE STATEMENT. TOLD I WILL HEAR FROM CASE MANAGER IN 7-10 BUSINESS DAYS FOR FURTHER STEPS. ASKED TO FILL OUT NDA AND SEND PICTURES. NDA PROVIDED WAS FOR WRONG CAR, IMMEDIATELY CALLED BACK AND REQUESTED NEW NDA. EMAILED PICTURES. 4/23 ' FINALLY NEW NDA SENT AND SIGNED. 5/4 ' CALL CORPORATE WONDERING WHEN CASE MANAGER WILL CALL 5/11 ' CALL CORPORATE AGAIN ASKING WHEN I WILL HEAR 5/12 ' CALL AGAIN 5/13 ' CALL AGAIN 5/14 ' FINALLY HEAR FROM CASE MANAGER ONLY TO BE TOLD NO ONE WOULD BE COMING OUT TO LOOK AT THE CAR AND A LOANER COULD NOT BE PROVIDED BECAUSE 'IT'S NOT THEIR JOB' REQUESTED TO SPEAK TO THEIR MANAGER - WAITING. *TR

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING 35-40 MPH, THERE WAS ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE FAILURE MILEAGE WAS 5,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 LEXUS NX200T. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2000 RX300 DO NOT SHIFT INTO THE 3 GEAR WHILE DRIVING, THE TRANSMISSION SHIFTS FROM 1 &2 BUT NOT 3. THE ENGINE SPEED IS HIGH AND DOESN'T SHIFT. WE HAVEN'T DRIVEN IT SINCE, TRYING TO FIND OUT WHAT TO DO NEXT WITH THIS VEHICLE. I HAVE A FRIEND THAT HAVE THE SAME MAKE & MODEL AND HE'S HAD THE SAME PROBLEMS ALSO! *TR

EVER SINCE I HAD THIS CAR, I ALWAYS HAD THE CONSTANT PROBLEM OF A WEIRD ENGINE SMELL OF ROTTEN EGGS, IT OVERHEATS OUT OF NOWHERE CONSTANTLY AFTER MULTIPLE REPAIRS AND MAINTENANCE PAID OUT OF POCKET. IT WOULD SHUT OFF WHILE DRIVING ANYWHERE. THESE ARE JUST SOME OF THE RECEIPTS. *TR

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ATLANTIC CITY (3169 FIRE RD, EGG HARBOR TOWNSHIP, NJ 08234, (609) 641-0008) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.