LEXUS Complaints

THEY A/C CONTROLLER IS NOT WORKING, TRANSMISSION ISSUE, BATTERY IS NEW BUT I ALWAYS JUMP THE BATTERY AND A WARNING RED TRIANGLE ON THE DASHBOARD. *TR

I WAS TOLD BY AN OIL CHANGE SERVICE THAT I HAD AN OIL LEAK. I DID NOT DRIVE MY VEHICLE AND HAD TO WAIT OVER THE WEEKEND TO GET IT INTO A SHOP. THE SHOP TOLD ME THAT MY RUBBER OIL COOLER PIPE WAS LEAKING AND IT WAS A BAD LEAK. I CANNOT DRIVE IT. I HAD IT TOWED TO TOYOTA TO LOOK AT IT SINCE THE CLOSETS LEXUS DEALER IS 2 HOURS AWAY. THE TOYOTA DEALER INFORMS ME THAT THE OIL COOLER PIPE IS LEAKING AND NEEDS TO BE REPLACED. THROUGH RESEARCH AND A TIP FROM THE FIRST AUTO SHOP THAT THERE IS A LIMITED-SERVICE CAMPAIGN FOR THIS DEFECTIVE PART AND LEXUS EVEN EXTENDED THE CAMPAIGN THROUGH DECEMBER 2021. I AM RELIEVED THAT IT WILL BE COVERED JUST AS IT SHOULD BY LEXUS. I GET A CALL FROM LEXUS THEY ARE NOT COVERING IT, BECAUSE MY VIN IS NOT INCLUDED IN THE EXTENSION OF THE CAMPAIGN, EVEN THOUGH, MY CAR HAS THE DEFECTIVE PART. MY CAR IS PART OF THAT MANUFACTURING LINE THAT HAD THE DEFECTIVE PART PUT IN. PLEASE HAVE LEXUS EXPAND THEIR VEHICLES TO INCLUDE ALL 07-08 LEXUS RX 350'S FOR THE LIMITED-SERVICE CAMPAIGN AS IT IS STILL A PROBLEM IN THOSE VEHICLES REGARDLESS OF THE VIN. THAT IS WHY THEY GAVE THE EXTENSION OF THE LIMITED-SERVICE-CAMPAIGN BECAUSE LEXUS AND TOYOTA KNOW IT IS STILL A PROBLEM FOR LEXUS AND TOYOTA OWNERS. IF THE RUBBER HOSE IS NOT REPLACED IT COULD CAUSE THE HOSE TO BREAK AND CAUSE ENGINE FAILURE AND DAMAGE OR CAUSE THE ENGINE TO CEASE AND CAUSE A MAJOR ACCIDENT. THIS NEEDS TO BE ADDRESSED IMMEDIATELY BY LEXUS. THUS, I AM REQUESTING THAT LEXUS AND TOYOTA NEED TO REPLACE ANY RUBBER HOSES WITH THE METAL ONES AT NO COST TO THE CUSTOMER. THANK YOU. *TR

THE STEERING STOPS WORKING WHEN TRAVELING AT HIGHWAY SPEEDS OVER LONG DISTANCES. THE ELECTRONIC STEERING GEAR RACK STARTS TO FAIL MAKING KEEPING THE VEHICLE IN A STRAIGHT LINE DIFFICULT. *TR

ON CERTAIN VEHICLES WHEN THE ACCELERATOR IS OPERATED QUICKLY, A SMALL PIECE OF METAL MAY SEPARATE FROM A RETAINING COLLAR LOCATED IN THE INNER PART OF THE AUTOMATIC TRANSMISSION. THIS SMALL PIECE OF METAL MAY BECOME CAUGHT IN THE PARKING LOCK MECHANISM. RECALL *TR

ON MARCH 17, 2020 WHEN BUCKLING MY DRIVER SIDE SEAT BELT, THE FEMALE END THAT IS SUPPOSE TO BE BOLTED INTO PLACE WAS ONLY ATTACHED BY WIRES. I LOOKED UNDER THE SEAT AND FOUND WASHER AND NUT ON THE FLOOR. MY SON HELPED ME REATTACH THE PARTS TOGETHER. ON MONDAY, I MADE APPOINTMENT WITH THE WILDE LEXUS OF SARASOTA. THEY REINSTALLED THE DRIVER SIDE SEAT BELT BUCKLE AND RETORQUED IT. I WAS TOLD BY THE COSTUMER SERVICE REPRESENTATIVE AT WILDE LEXUS THAT IT MAY HAVE WORKED IT'S WAY LOSE OR IT WAS INSTALLED IMPROPERLY AT FACTORY. EITHER WAY, I FEEL THIS IS A SERIOUS SAFETY HAZARD. I WOULD LIKE TO KNOW THAT THIS CAR AND OTHER LEXUS RX350 WOULD NOT HAVE SEAT BELTS FAILING. *TR

TL* THE CONTACT OWNS A 2019 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CALLED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT DEALER HAS ADVISED THE CONSUMER, VEHICLE IS NOT SAFE TO DRIVE AND HAS BEEN IN THE GARAGE SINCE 3/17/20. CONSUMER TEST RUNS THE CAR WEEKLY FOR MAINTAINCE UNTIL PARTS ARRIVE.*JB

FRONT UPPER AND LOWER CONTROL ARMS ARE MALFUNCTIONING. THIS IS A KNOWN PROBLEM ON THIS CAR HOWEVER LEXUS WILL NOT ISSUE A RECALL OR OFFER ANY ASSISTANCE WITH REPAIR. LEXUS WILL COVER THIS UNDER WARRANTY BUT AS MANY OF THESE HAPPEN SHORTLY AFTER THE WARRANTY HAS EXPIRED LIKE IN MY CASE THERE IS NO RECOURSE. THIS REPAIR IS NEARLY $5000 AND IS JUST NOT FEASIBLE OR AFFORDABLE. *TR

BRAKE ACTUATOR ASSEMBLY MECHANICAL DEFECT, ISSUES WITH BRAKING SYSTEM THAT IS A WELL KNOWN CONCERN WITH SIMILAR MODELS. LEXUS OFFERED A WARRANTY ENHANCEMENT PROGRAM FOR PRIMARY COVERAGE BUT THAT ENDED 12/17 AND THERE IS NO COVERAGE BEYOND THAT DATE. THIS DEFECT IS A SERIOUS SAFETY CONCERN THAT PLAGUES MANY CONSUMERS LEAVING THEM STUCK WITH COSTLY REPAIRS - WHICH SOME MAY CONTINUE TO REMAIN ON THE ROAD WITH THESE MECHANICAL ISSUES. THE DASHBOARD LIGHTS ARE ALL ACTIVATED AND MESSAGE DISPLAYS TO IMMEDIATELY PULL THE CAR OFF THE ROAD SAFELY AND CONTACT DEALER. WHEN BRAKES ARE APPLIED THERE IS A CLICKING/POPPING NOISE. FOR THIS ISSUE TO BE A CONSISTENT ISSUE WITH LEXUS/TOYOTA VEHICLES THAT WERE MADE BETWEEN 2007-2017 THERE SHOULD BE A SAFETY RECALL AND NOT A WARRANTY ENHANCEMENT. MANY CONSUMERS ARE NOT AWARE OF THE PROBLEM UNTIL THEY ARE OUTSIDE OF THE WARRANTY LIMITS. *TR

TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LEXUS OF WINTER PARK, FLORIDA LOCATED AT 305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

AS YOUR RECORDS INDICATE A DEFECTIVE FUEL PUMP EXISTS ON THIS VEHICLE SINCE JANUARY 13TH. MY CALLS TO LEXUS HAVE ONLY SAID THEY ARE STILL LOOKING FOR A REMEDY.