LEXUS Complaints

DEALERSHIP INSPECTION. DISCLOSURE-SATISFACTORY THROUGHOUT THE LIST ACTUAL INSPECTOR-VISIBLE LEAKS TO THE NAKED EYE WHEN LOOKING UNDER THE CAR. I WAS MISLED IN THIS PURCHASE AS THERE ARE PROBLEMS WITH THIS VEHICLE THAT WERE NOT DISCLOSED TO ME BEFORE PURCHASE. *TR

WHEN INITIALLY ENTERING MY VIN: [XXX] , RESULTS CAME UP AS A 2015 RX 330 WHICH IS INCORRECT. MINE IS AN RX 350. THIS LEFT ME UNSURE WHETHER OR NOT THE INFORMATION WHICH FOLLOWED WAS CORRECT???? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

EVERY WINDOW HAS STOPPED WORKING.THE FIRST ONE STOPPED GOING UP D OWN TEN YEARS AGO NOW THEY HAVE ALL STOPPED.

LOW OIL LIGHT CAME ON 1000 MILES AFTER OIL CHANGE AT LEXUS DEALERSHIP. CAR WAS LOW 2.5 QUARTS OF OIL. BLUE GREY SMOKE WAS COMING OUT OF THE CAR DURING ACCELERATION AND CAR SMELLED LIKE POISON INSIDE VERY UNSAFE. CAR HAS BEEN DEALER MAINTAINED FOR EVERYTHING. CAR WAS CERTIFIED PRE OWNED AS WELL. AT 100,000 MILES OIL CONSUMPTION TEST WAS DONE AND WAS IN FACT PROVED TO BE BURNING OIL. CAR IS BURNING WAY TOO MUCH OIL. I'VE HAD 4 OTHER VEHICLES NONE HAVE BURNED OIL. THIS IS UNACCEPTABLE AND I MIGHT HAVE TO BUY A NEW ENGINE SOON. PLEASE HELP ME OUT. THANK YOU.

NOTHING YET; THIS IS A PRECAUTIONARY COMPLAINT TO BE NOTIFIED ASAP WHEN REPLACEMENT IS AVAILABLE

THERE'S A RECALL ON MY CAR FOR THE FUEL PUMP WHICH I WAS NOTIFIED LAST MONTH ABOUT THIS ISSUE. THEY ARE STILL WORKING ON A SOLUTION FOR THE ISSUE BUT THIS ISN'T HAPPENING AS QUICK AS IT SHOULD. I'M CONCERNED DRIVING KNOWING THAT MY CAR COULD POSSIBLY STALL AT ANY MOMENT AS I DRIVE ON ONE THE BUSIEST FREEWAYS IN DALLAS ON A DAILY BASIS. I WOULD LIKE TO SEE IF I COULD HAVE THIS REPAIR EXPEDITED AS I AM CONCERNED FOR MY SAFETY AT THIS POINT. *TR

AUTO BRIGHT HEAD LIGHT SYSTEM DEACTIVATES/REACTIVATES INDISCRIMINATELY, MOST FREQUENTLY A FEW MINUTES AFTER DEPARTING IN THE MORNING (STILL DARK). LACK OF PROPER BRIGHT LIGHT CONTROL WHILE DRIVING AT NIGHT GREATLY REDUCES VISIBILITY MAKING THIS A SAFETY ISSUE. I HAVE PROVIDED VIDEO EVIDENCE TO LEXUS DEALER DEMONSTRATING THE PROBLEM WHO CONSULTED WITH CORPORATE LEXUS; LEXUS CLAIMS THAT THEY FOUND MY VEHICLE TO BE WITHIN LEXUS SPECIFICATIONS AND HAS REFUSED TO FURTHER INVESTIGATE NOR REPAIR. INFORMATION POSTED ON THE INTERNET BY NUMEROUS LEXUS RX-350 OWNERS REPORTED THE SAME PROBLEM - ONE SUGGESTING THAT PROPER CLEANING OF THE CAMERA LENS FIXED THE PROBLEM; I PROVIDED THE EVIDENCE TO LEXUS AND LEXUS REFUSED TO ATTEMPT THIS SOLUTION. FOLLOWING IS LEXUS GUEST EXPERIENCE CENTER RESPONSE; DEAR MR.: THANK YOU FOR CONTACTING THE LEXUS GUEST EXPERIENCE CENTER. THE ENTIRE LEXUS ORGANIZATION IS DEDICATED TO PROVIDING LEXUS CUSTOMERS WITH SUPERIOR SERVICE. IN CIRCUMSTANCES THAT REQUIRE OUR ATTENTION, WE ARE INTERESTED IN ASSISTING IN THE RESOLUTION PROCESS. AS YOU REQUESTED, WE ARE RESPONDING IN WRITING. YOUR 2016 RX 350, VEHICLE IDENTIFICATION NUMBER XX, WAS INSPECTED BY LEXUS OF XX, AND FOUND TO BE WITHIN LEXUS SPECIFICATIONS. WE APOLOGIZE THE VEHICLE HAS NOT MET YOUR EXPECTATIONS. PLEASE BE ASSURED THAT LEXUS HAS DOCUMENTED YOUR DISSATISFACTION FOR PRODUCT IMPROVEMENT CONSIDERATION. SINCERELY, XX CASE MANAGER, EASTERN AREA LEXUS GUEST EXPERIENCE CENTER THIS IS MY THIRD LEXUS AND MAY BE MY LAST!

TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED KEYES LEXUS (5905 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 538-2990) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE ON SEVERAL OCCASIONS. ADDITIONALLY, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE FAILURE WAS INTERMITTENT. THE CONTACT ALSO STATED THAT WHILE DRIVING UPHILL THERE WAS RATTLING SOUND COMING FROM THE REAR OF THE VEHICLE. THE APPROXIMATE FAILURE WAS 21,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE DASHBOARD MELTING WHEN THE VEHICLE WAS IN MOTION AND STATIONARY. MELTING DASHBOARD CREATES A GLARE IN THE WINDSHIELD AND MAKES IT IMPOSSIBLE TO SEE WHEN DRIVING DURING THE DAY. ADDITIONALLY, TOXIC FUMES FROM MELTING DASHBOARD MAKE IT DIFFICULT TO BREATHE WHEN DRIVING. *TR

TL* THE CONTACT OWNS A 2013 LEXUS GS300. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED. THE VEHICLE WAS TAKEN TO LEXUS SANTA MONICA (1501 SANTA MONICA BLVD, SANTA MONICA, CA 90404) TO BE INSPECTED HOWEVER, THE CONTACT WAS INFORMED BY THE MECHANIC THAT A FAILURE WAS NOT DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. *BF THE CONSUMER STATED HE WAS INJURED ON 11/2/2017. THE CONSUMER STATED THE MANUFACTURER REQUESTED THE VEHICLE TO BE RETURN FOR REPAIRS DUE TO THE DEFECTIVE DASHBOARD AND VEHICLE HAS NOT BEEN RETURNED. THE DEALER WILL NOT ACCEPT NOR RETURN CALLS REGARDING THIS MATTER. *TR