LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2019 LEXUS RX350- ORRIVILLE, CA
TL* THE CONTACT OWNS A 2019 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE FAILED TO EXCEED 50 MPH WHILE DRIVING. THE CONTACT WAS UNSURE IF THE FAILURE TO EXCEED 50 MPH WAS CONNECTED TO THE RECALL. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,903. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 LEXUS LS- BROOKLYN, NY
MY 2008 LEXUS LS600HL HAS A DEFECTIVE BRAKE ACTUATOR. LEXUS IS AWARE OF THE ISSUE ON THESE CARS AND PUT OUT A WARRANTY ENHANCEMENT ON THE ACTUATOR BUT ONLY FOR CERTAIN LS THAT FALL WITHIN A CERTAIN VIN# RANGE. MY VEHICLE VIN DID NOT MAKE IT INTO THE WARRANTY ENHANCEMENT BUT IS EXPERIENCING THE ISSUES STATED IN THE ENHANCEMENT LETTER DOWN TO THE T. ALL STARTED YESTERDAY WHEN I ALMOST TOTALED OUT BECAUSE THE BRAKES COMPLETELY FAILED WHEN I WAS DRIVING ON THE HIGHWAY AT 50MPH. LIGHTS CAME ON THE DASH AND I COULD NOT STOP THE VEHICLE. I WAS ABLE TO RUN ONTO THE SHOULDER OF THE ROAD WHILE DOWNSHIFTING THE CAR TO SLOW IT DOWN EVENTUALLY GETTING IT TO A STOP WITH MINIMAL DAMAGE TO MY CAR. FOUND OUT LATER AFTER GETTING IT TOWED IT NEEDS A BRAKE ACTUATOR. I AM UNDER THE 150,000 WARRANTY ENHANCEMENT (I AM AT 125,000) MARK BUT MY VIN IS NOT ON THE REPAIR ENHANCEMENT LIST SO I CANT GET IT REPAIRED UNDER THE WARRANTY. THIS SHOULD OF AFFECTED BY YEARS NOT BY VIN SPECIFICATION. I NEED THIS FIX AND LEXUS WANTS $4000 FOR SOMETHING THAT SHOULD BE COVERED UNDER WARRANTY ENHANCEMENT.
Source: NHTSA WEB SITE -
2018 LEXUS RX HYBRID- FORT MYERS, FL
ON FEBRUARY 13, 2020 MY WIFE AND I WERE DRIVING FROM FORT MYERS, FL TO SARASOTA, FL ON I-75. AT ABOUT PORT CHARLOTTE EXIT THE CAR STARTED TO SHAKE AND THE ENGINE SHUT DOWN. WE WERE IN THE LEFT LANE GOING BETWEEN 75 TO 80 MILES PER HOUR. FORTUNATELY I WAS ABLE TO MANEUVER THE CAR INTO THE MEDIAN. AUTOMOBILES BEHIND ME HAD TO SUDDENLY BREAK TO AVOID HITTING US. THE LEXUS 2018 RX 450HL HAS THE SAME GASOLINE
Source: NHTSA WEB SITE -
2007 LEXUS ES- WESTMINSTER, CA
WHEN YOU STEP ON THE BREAK TO START THE CAR THE BRAKE PEDAL BECOMES VERY STIFF IN THE CAR WILL NOT START. YOU HAVE TO PUSH REAL HARD ON THE PEDAL TO TRY AND START THE CAR
Source: NHTSA WEB SITE -
2013 LEXUS RX HYBRID- SEMINOLE, FL
THE BRAKE ACTUATOR IS FAILING THIS IS A LARGE SCALE PROBLEM AS EVIDENT ON THE LEXUS/TOYOTA FORUMS. LEXUS ISSUED A SMALL EXTENDED WARRANTY FOR SELECT MODELS BUT FAILED TO INCLUDE ALL EFFECTED MODELS
Source: NHTSA WEB SITE -
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2000 LEXUS ES- MONONGAHELA, PA
ON SEPTEMBER 15, 2018, AT AROUND 1:05 P.M I WAS DRIVING MY LEXUS ES 300 DOWN ROUTE 88 PENNSYLVANIA APPROXIMATELY 5 MINS FROM MY RESIDENCE. WHEN SUDDENLY SMOKE BEGAN TO FILL THE CABIN OF THE VEHICLE. I BEGAN TO PANIC AND PULLED VEHICLE OVER AND STOPPED TURNING IGNITION OFF AND IMMEDIATELY FLED THE VEHICLE. HEAVY SMOKE WAS POURING OUT OF THE INTERIOR OF THE VEHICLE. I RAN TO THE CLOSEST RESIDENCE AND POUNDED ON THE DOOR TO GET HELP AND TO WARN THE OCCUPANTS OF THE POSSIBLE FIRE. AS I WAS PARKED AT THE EDGE OF THEIR DRIVEWAY. THERE WAS NO ANSWER, AT THE SAME TIME A PASSERBY NOTIFIED ME THAT I HAD FIRE UNDERNEATH MY VEHICLE, HE IMMEDIATELY CALLED 911. POLICE RESPONDED IN ONE MINUTE. FIRE DEPARTMENT RESPONDED WITHIN FIVE MINUTES, BY THIS TIME VEHICLE WAS FULLY ENGULFED. VEHICLE WAS A TOTAL LOSS. VEHICLE HAD JUST ST UNDER 150,000 MILES AT TIME OF INCEDENT.. CONTACTED TOYOTA WHO THEN HIRED AN INDEPENDENT FIRE INVESTIGATOR, WHO STATED THAT THE ELECTRICAL SYSTEM WAS DAMAGED AT THE SUNROOF, SO INTERIOR FUSE PANEL AND CENTER CONSOLE.
Source: NHTSA WEB SITE -
2017 LEXUS IS200T- RIVERSIDE, CA
LEASED A BRAND NEW LEXUS 2017 IS200T F SPORT. HAD TO GET NEW BRAKE PADS ON THE FRONT AT 13K MILES AND THEN AGAIN AT 22K MILES. I DRIVE THE CAR ABOUT 10K MILES A YEAR ONLY FOR SHORT WORK AND SCHOOL COMMUTE. I HAVE NEVER RACED OR OVER USED THE BRAKES REAR BRAKE PADS ARE STILL ORIGINAL. .
Source: NHTSA WEB SITE -
2011 LEXUS GS- NEW YORK, NY
ERROR CODE C1267 LOAD SENSING SWITCH FAILED... ABS LIGHTS ON TRACTON LIGHTS ON.
Source: NHTSA WEB SITE -
2016 LEXUS RX350- HOUSTON, TX
WHILE I WAS DRIVING ON THE HIGHWAY AROUND 3:30 PM CST, MY VEHICLE SUNROOF JUST EXPLODED AND THE GLASS SHATTERED. THERE WERE NO VEHICLES IN THE FRONT FOR AT LEAST 150 METERS.I WAS ON MY WAY TO THE AIRPORT. THE WIND NOISE WAS LOUD AND ALSO I HAD BOOKED THE PARKING OUTSIDE (NON-COVERED) SO I HAD TO GO BACK HOME AND TAKE MY WIFE'S CAR. IN THIS PROCESS, I ALMOST MISSED THE FLIGHT. AS PER THE WEATHER REPORT IT WAS GOING TO RAIN THE NEXT 3 DAYS SO I KNEW I COULDN'T PARK THE CAR OUTSIDE WITH THE BROKEN SUNROOF WHICH WOULD CAUSE FURTHER DAMAGE. FORTUNATELY, THE SUNROOF WAS CLOSED SO WHEN THE GLASS SHATTERED IT DIDN'T COME INSIDE AND DIDN'T HURT ME. I AM NOT SURE WHAT WOULD HAVE HAPPENED IF IT WAS OPEN?
Source: NHTSA WEB SITE -
2015 LEXUS GX460- CELINA, TX
FRONT DRIVER DOOR ACTUATOR JAMS, AND DOES NOT ALLOW THE DRIVER TO ENTER OR EXIT THE CAR. IN AN EMERGENCY, THE CAR DOOR DOES NOT OPEN, POSING A SERIOUS LIFE THREATENING SITUATION. MANY FOLKS WHO OWN LEXUS GX AND TOYOTA 4RUNNERS HAVE EXPERIENCED THE SAME SITUATION. THIS IS A SERIOUS ISSUES THAT TOYOTA NEEDS TO ADDRESS.
Source: NHTSA WEB SITE