LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2014 LEXUS CT- BUENA PARK, CA
ON APR, 19TH 2016 LEXUS AND TOYOTA SENT ENHANCED WARRANTY ON THE BRAKE ACTUATORS ON THESE VEHICLES: 2006 ' 2007 GS 430, 2007 ' 2011 GS 450H, 2008 ' 2011 GS 460, 2007 ' 2012 LS 460, AND 2006 ' 2008 RX 400H SEEM LIKE THE REAL PROBLEM HAVEN'T BEEN SOLVED AND CARS THAT WERE BUILD AFTER THOSE YEARS STILL REPORTING OF SAME PROBLEM PREMATURELY FAILING ON BRAKE ACTUATORS ACROSS THE FORUMS. HOPE NHTSA LOOK INTO THIS MATTER AND HAVE CITIZENS DRIVE ROAD IN SAFER ENVIRONMENT. SINCERELY,
Source: NHTSA WEB SITE -
2010 LEXUS RX- SANDY, UT
TL* THE CONTACT OWNS A 2010 LEXUS RX 350. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE OIL PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OFF TO THE SIDE OF THE ROAD AND CHECKED THE OIL. THERE WAS NO OIL IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE OIL COOLANT LINE FRACTURED. THE VEHICLE WAS REPAIRED AND RETURNED TO THE CONTACT. AFTER PICKING UP THE VEHICLE, WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE STARTED TO DRIVE ROUGHLY. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2019 LEXUS IS 300- SOUTH GATE, CA
TL* THE CONTACT OWNS A 2019 LEXUS IS 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LONGO LEXUS LOCATED AT (3530 N PECK RD, EL MONTE, CA 91731) WAS CONTACTED AND IT WAS CONFORMED THAT THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT WAS INSTRUCTED TO NO LONGER DRIVE THE VEHICLE. THE CONTACT WAS GIVEN THE OPTION OF A LOANER VEHICLE, BUT DECLINED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2019 LEXUS RX350- FORT KENT, ME
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERLIN CITY TOYOTA OF PORTLAND LOCATED AT (191 RIVERSIDE ST, PORTLAND, ME 04103), CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE MAINTENANCE REQUIRED WARNING INDICATOR IS ILLUMINATED. VIN TOOL CONFIRMS PARTS WERE NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2015 LEXUS GS 350- SUNNYVALE, CA
TL* THE CONTACT OWNS A 2015 LEXUS GS350. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE CONTACT HEARD A POPPING SOUND FOLLOWED BY A CRACKING SOUND COMING FROM THE SUNROOF. THE VEHICLE WAS TAKEN TO MAGNUSSEN LEXUS OF FREMONT (5600 CUSHING PKWY, FREMONT, CA 94538) WHERE THE VEHICLE WAS INSPECTED. THE INVESTIGATION CAME BACK WITH AN INCONCLUSIVE RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2007 LEXUS IS- BIRMINGHAM, MI
WHEN THE PASSENGER SIDE AIRBAG WAS REPLACED BY LEXUS THE LIGHT FOR THE SEAT AIRBAG APPEARED. THE DEALER AND LEXUS REFUSE TO FIX THIS UNLESS WE PAY $3600. TO BUT A NEW SEAT. THEY CLAIM THIS WAS NOT RELATED TO THE RECALL BUT I KNOW ITS NOT TRUE BECAUSE THE LIGHT DID NOT APPEAR UNTIL THEY FIXED THE DASHBOARD AIRBAG.WE CANNOT HAVE A PASSENGER ON THE CAR AND CANNOT SELL THE CAR IN ITS CURRENT CONDITION
Source: NHTSA WEB SITE -
2019 LEXUS NX- SOLON, OH
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENTER RD, WILLOUGHBY HILLS, OH 44094) FOR A TEST DRIVE HOWEVER, NO FAILURE WAS DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,400.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2019 LEXUS ES- LOS ANGELES, CA
THE VEHICLE IS EQUIPPED WITH A LOW PRESSURE FUEL PUMP WHICH MAY STOP OPERATING. IF THIS WERE TO OCCUR, THE VEHICLE MAY STALL AND CAUSE A CRASH.
Source: NHTSA WEB SITE -
2008 LEXUS LS- CLEVELAND, MS
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH THE VSC (VEHICLE STABILITY CONTROL) WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO EXCEED 30 MPH. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE WAS UNRESPONSIVE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT THEN DEPRESSED THE ACCELERATOR TO THE FLOORBOARD AND THE VEHICLE RESPONDED AND EXCEEDED SAFE DRIVING SPEEDS. THE CONTACT STATED THAT THE VEHICLE WAS UNCONTROLLABLE. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. HERRIN-GEAR LEXUS LOCATED AT (1685 HIGH ST, JACKSON, MS 39202) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 163,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 LEXUS LS- CLEVELAND, MS
MY CAR IS STALLING ALL THE LIGHTS ARE ON. I WAS TOLD THAT THE RECALL WAS OUT FOR THIS ONE.
Source: NHTSA WEB SITE