LEXUS Complaints

REAR TINTED INSIDE THE GLASS WINDOW HAS BUBBLES AND SMEARED ADHESIVE ACROSS GLASS CAUSING IT HARD TO VIEW WHAT IS BEHIND ME. I HAVE NO IDEA HOW IT HAPPENS I BOUGHT THE CAR ON NOVEMBER 16, 2016. MOST OF THE TIME THE CAR IS PARKED IN MY DRIVEWAY. I NOTICED IT THE FIRST TIME IN THE LAST WEEK OF FEBRUARY 24, 2020.

DRIVING AT 70MPH WITH CRUISE ON. DASH LIGHTS CAME ON TO CHECK ENGINE, ALSO 4 WHEEL DRIVE ENGAGED AND ENGINE STARTED TO ACT UNUSUAL. PULL OVER SHUT CAR OFF AND WAITED A FEW MINUTES TO RESTART AND EVERYTHING SEEMED TO REBOOT AND WENT BACK TO NORMAL. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 2 MONTHS.

SUDDEN ONSET OF BRAKE FAILURE; DASH LIGHTS CAME ON AND THEN BRAKES FAILED. LUCKILY, WAS IN A PARKING LOT AND WIFE WAS GOING ABOUT 20 MPH. DEALER REPLACED MASTER CYLINDER; DEFECTIVE BRAKE BOOSTER FAILURE AT 216K.

TL* THE CONTACT OWNS A 2012 LEXUS IS250. CONTACT STATED THAT WHILE DRIVING AT 70 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE LOSS MOTIVE POWER. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE HIGHWAY PATROL PROVIDED FUEL AND THE VEHICLE RESTARTED AND OPERATED AS INTENDED. A DEALER WAS NOT CONTACTED. THE VEHICLE EXPERIENCED THE FAILURE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE CONTACT WAS INFORMED THAT A TUNE UP NEEDED TO BE DONE ON THE VEHICLE. THE VEHICLE WAS SERVICED HOWEVER, THE FAILURE RECURRED WHENEVER THE FUEL GAUGE REGISTERED BELOW 1/2 TANK OF FUEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

TL* THE CONTACT OWNS A 2016 LEXUS NX. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE OVERHEATED AND STARTED TO SHUDDER AND HESITATED. THE TEMPERATURE GAUGE DISPLAYED HIGHER ENGINE TEMPERATURES. THE VEHICLE WAS TAKEN TO STERLING MCCALL LEXUS CLEAR LAKE LOCATED AT (18160 GULF FREEWAY, HOUSTON, TX 77546, 281-8523-1400) WHO DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

I HAVE ALMOST BEEN T-BONED FOUR TIMES IN 2 MONTHS SINCE I BOUGHT THIS VEHICLE DUE TO IT RANDOMLY STALLING BRIEFLY WHILE TURNING. OCCASIONALLY I LOSE POWER WHILE GOING UPHILL, AND I HAVE HAD SEVERAL INSTANCES OF MY VEHICLE 'JUMPING' OR SURGING. IT HAPPENS WHILE I AM DRIVING, BUT THE MAJORITY IF THE TIME I HAVE NOTICED IT, IT HAPPENS WHEN I AM TURNING OR ACCELERATING. I HAVE NOT HAD ANY LIGHTS ON THE DASHBOARD COME ON, BUT I HAVE HAS THIS ISSUE SINCE DAY ONE OF BUYING THE VEHICLE AND WHEN I SAW THE RECALL THAT WAS EXPANDED TODAY ON TOYOTA AND LEXUS VEHICLES FOR A FAULTY FUEL PUMP, I STARTED READING ABOUT IT AND IT SOUNDS LIKE EXACTLY WHAT MY ISSUE IS. THE RECALL COVERS 2017-2019 AND MY CAR IS A 2016, BUT I BELIEVE IT SHOULD BE INCLUDED AS WELL.

SIMILAR TO THE RECALL ON OTHER MODEL YEARS, MY 2016 GX 460 STALLED WHILE DRIVING (COASTING DOWN A FREEWAY OFFRAMP). THE DEALER COULD NOT IDENTIFY AN ISSUE WITH THE ENGINE, BUT IT SEEMS THIS CURRENT RECALL IS SIMILAR ENOUGH THAT IT WOULD HAVE BEEN THE CAUSE.

MY 2013 RX450H' ABS LIGHT SUDDENLY TURNED ON WHILE I WAS DRIVING IN A LOCAL ROAD. ALONG WITH THE ABS LIGHT, THERE WERE BRAKE WARNING LIGHT, MASTER MAINTENANCE WARNING LIGHT, SLIP LIGHT ON ALONG WITH "CHECK ABS" "BRAKE SYSTEM MALFUNCTION" WARNING MESSAGES APPEARING ON THE DASH BOARD. VERY UNSETTLING. I TOOK THE CAR TO A LEXUS DEALERSHIP AND THEY RETRIEVED ERROR CODE AS "C1391, ABNORMAL LEAK IN ACCUMULATOR. " THEY DIDN'T DETECT ANY LEAKAGE OR MOISTURE IN THE DIAGNOSIS, THEY RECOMMENDED TO REPLACE THE ABS ACTUATOR AND BOOSTER BUMP/ACCUMULATOR ASSEMBLY FOR A PRICE OF OVER $4300. AFTER I DID SOME RESEARCH OF THIS PROBLEM, I RAN INTO MANY COMPLAINT OF THE SAME ISSUE WITH VARIOUS TOYOTA AND LEXUS CARS, ESPECIALLY ON HYBRID MODELS. I ALSO LEARNED THE FAULTY COMPONENT IS THE ISSUE AND THE ISSUE HAS BEEN THERE ON MY CAR FOR A LONG TIME WITHOUT MY REALIZING IT. BECAUSE 1) THE ABS ASSEMBLY WOULD MAKE THE CHIRPING SOUND WHEN I START THE CAR. SINCE THE SOUND ISN'T LOUD, I WASN'T AWARE IT WAS ANY INDICATION OF A PROBLEM. 2) I ENCOUNTERED AN EVEN MORE SERIOUS SYMPTOM OF THIS ISSUE MANY MANY TIMES. WHEN I PUT THE GEAR ON REVERSE SHORTLY AFTER I SWITCH ON ENGINE, EVEN WHILE I AM STEPPING ON THE BRAKE, THE CAR WOULD JUST MOVE BACKWARD, OUT OF CONTROL OF THE BRAKE. I HAVE TO RELEASE AND REAPPLY MY FOOT ON THE BRAKE TO STOP ITS MOVEMENT. I FAILED TO RECOGNIZE THAT THIS IS THE SYMPTOM OF A FAILING ABS ACTUATOR EARLIER, AS I THOUGHT IT WAS SOMETHING THE HYBRID MODEL HAS WITH ITS ELECTRIC MOTOR KICK IN INSTANTLY. I ALSO LEARNED TOYOTA/LEXUS OFFERED CUSTOMER SUPPORT PROGRAMS FOR THIS SPECIFIC ISSUE ACROSS MANY MODELS AS DETAILED IN THIS POST HTTP://WWW.DIY-TIME.COM/AUTOMOTIVE/TOYOTA/FAULTY-BRAKE-ACTUATOR-BRAKE-BOOSTER-PUMP-ON-TOYOTA-LEXUS-CARS/. LEXUS SHOULD ISSUE SWEEPING RECALL TO ADDRESS THIS PREVALENT ISSUE IN ITS PRODUCTS. THE ISSUE WOULD LEAD TO REAL SAFETY ISSUES FOR DRIVERS.

I HAVE FILED A COMPLAINT WITH CORPORATE LEXUS ABOUT THE NOTORIOUS 'BRAKE ACTUATOR ' ISSUE. THERE WAS A RECALL CAMPAIGN 150K MILES OR 10 YEARS FROM MANUFACTURE BUILD DATE. WHAT I AM HAVING IS NOISE COMING FROM THE BRAKE ACTUATOR WHEN THE PEDAL IS DEPRESSED. THIS ISSUE WILL ONLY LEAD UP TO THE BRAKE ACTUATOR FAILING AND CAUSING A CATASROPHIC ACCIDENT. MY VEHICLE ONLY HAS 88K MILES. DEALERSHIP AND CORPORATE KNOWS OF THE ISSUE AND WILL NOT HONOR THE WARRANTY ENHANCEMENT. THERE IS A REASON WHY THEY HAD THIS EXTENDED CAMPAIGN BECAUSE THEY KNOW THAT THE BRAKE ACTUATORS IN THESE VEHICLES ARE FAULTY. NOT ONLY ON THIS MODEL BUT OTHER MODELS AND MOST RECENTLY NEWER VEHICLES MADE BY LEXUS ARE HAVING THIS ISSUE AND ARE BEING CALLED IN TO HAVE THE BRAKE ACTUATOR FIXED. THE CONTROL ARMS ON THIS VEHICLE IS ALSO ANOTHER ISSUE BUT I DONT MIND FORKING THE BILL ON THAT BECAUSE IT IS A WEAR AND TEAR ITEM. THE NOISE OF MY BRAKE ACTUATOR WILL GRUNT ON THE HIGHWAY STREETS AND WHILE PARKED. AS A LIFE LONG LEXUS CONSUMER I AM EXTREMLY BOTHERED THAT THEY DO NOT CARE ABOUT THEIR CUSTOMERS SAFETY. MIND YOU THE REPAIR IS ROUGHLY $5000 REDICULOUS THAT CUSTOMERS HAVE TO FORK OUT THE MONEY ON A VEHICLE THEY CALL THEIR FLAGSHIP. IT IS NOT A MATTER OF 'IF' IT WILL FAIL BUT 'WHEN'. CONAIDERING THE AMOUNT OF VEHICLES AFFECTED BY THIS I AM VERY SURPRISED THERES NO ACTUAL 'RECALL' FOR THIS SPECIFIC VEHICLE. THE NUMBER IS IN THE THOUSANDS. HIGHLY DISSAPOINTED IN LEXUS AS THEY ARE WILLING TO SACRAFICE THE SAFETY OF THEIR CUSTOMERS OVER A FAULTY PART THE CAR WAS MANUFACTURED WITH. ALSO SUPPOSEDLY THEY SENT OUT LETTERS FOR THE WARRANTY ENHANCEMENT BUT I NEVER RECEIVED ONE OR A PHONE CALL STATING THAT OWNERS WERE ABLE TO BRING IN THEIR VEHICLE TO HAVE THIS REPAIRED. I HAD THIS ISSUE BEFORE THE WARRANTY ENHANCEMENT WAS OVER AND THEY SAID IF THERE IS NO LIGHT THEY WONT HONOR IT.

TL* THE CONTACT OWNS A 2018 LEXUS LS 500. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE SHIFTED FROM TENTH GEAR TO FOURTH GEAR WITHOUT WARNING. THE RPMS REVVED UP AND THE CONTACT FLICKED THE SWITCH ON THE STEERING WHEEL TO GO BACK TO THE TENTH GEAR. THE FAILURE RECURRED 6 TIMES. THE VEHICLE WAS TAKEN TO JOHNSON LEXUS OF RALEIGH LOCATED AT (5839 CAPITAL BLVD, RALEIGH, NC 27616 (919) 436-3916). THE FAILURE RECURRED WHILE THE VEHICLE WAS BEING TEST DRIVEN. A SPECIALIST WAS BROUGHT IN FROM THE MANUFACTURER TO ASSIST WITH THE DIAGNOSTIC AND INSPECTION OF THE VEHICLE. THE DEALER STATED THAT THE VEHICLE OPERATED AS DESIGNED. THE CONTACT WAS GIVEN A LOANER FOR THE DURATION OF THE INSPECTION. THE FAILURE MILEAGE WAS 7,000.