LEXUS Complaints

APEAL AGAINST THE RECALL DONE BY LEXUS TOYOTA ON MAY 16TH, 2019, I TOOK MY CAR LEXUS 2018 LS 500 TO THE DEALER, LEXUS OF WOODLAND HILLS, WHERE I BOUGHT IT, FOR BEING RECALLED BY THE COMPANY. (NHTSA RECALL NO. 19V-134) AFTER RECALL DEFECTS WERE FIXED, I DROVE ABOUT 4,000 MILES AND TOOK THE CAR BACK TO THE DEALER FOR MAINTENANCE. AT THIS TIME, TREMENDOUS NUMBER OF DEEP LARGE SCRAPES ON ALL FOUR TIRES, WHICH I HAD NEVER SEEN IN THE ENTIRE DRIVING EXPERIENCE OF MY LIFE WERE POINTED OUT BY THE DEALER. THE DEALER VIOLENTLY INSISTED ON THE SCRAPES WERE NOT CAUSED BY THE DEFECTS. AFTER TREMENDOUS ARGUMENT, THE DEALER WROTE, 'DIAGNOSTICS IS REQUIRED TO DETERMINE THE RECOMMENDED CORRECTION FOR YOUR CONCERN.' THE CAR ALSO HAS STABILITY PROBLEM. FROM THE BEGINNING, IT LACKS STABILITY COMPARED WITH LS460 TRADED-IN. I VISITED LEXUS OF GLENDALE, SANTA MONICA, AND THOUSAND OAKS. THEY WERE SURPRISED AT CONDITION OF SCRAPES, BUT THEY WITHHELD COMMENT. I HAD NO CHOICE, BUT TO APPEAL TO LEXUS OF TOYOTA. I CONTACTED; <DATE> <CONTACTED TO THE PERSON OF..> <BY > 10/02/19 TOYOTA CUSTOMER SERVICE REP. EMAIL 10/16/19 LEXUS CASE MANAGER PHONE 10/18/19 LEXUS GUEST EXPERIENCE CENTER EMAIL 10/22/19 LEXUS EXECUTIVE OFFICE PHONE 10/24/19 LEXUS GUEST EXPERIENCE CENTER EMAIL 10/31/19 LEXUS GUEST EXPERIENCE CENTER EMAIL 11/06/19 FACTORY REP. AT LEXUS OF BEVERLY HILLS. 11/11/19 LEXUS EXECUTIVE OFFICE EMAIL THEIR RESPONSE WAS 'VERY NEGATIVE' AND GAVE ME HARDEST TIME TO APPEAL. I BELIEVE THAT I HAVE A RIGHT FOR SAFETY STANDARD GUARANTEED AND DECIDED TO APPEAL. *JS

MY DASHBOARD HAS A STICKY SUBSTANCE, CAUSING A GLARE ON MY WINDSHIELD AND BLOCKING MY ABILITY TO SEE OUT OF MY FRONT WINDOW. I RECENTLY LEARNED LEXUS HAS BEEN AWARE OF THIS ISSUE FOR YEARS, BUT ONLY CONSIDERED IT A "COSMETIC DEFECT." HOWEVER, PER THE PHOTOGRAPHS, THIS DEFECT IS CAUSING SIGNIFICANT IMPAIRMENT TO MY ABILITY TO SEE OUT. I HAVE HAD MY CAR SERVICED AT NALLEY LEXUS IN SMYRNA, GA SINCE I FIRST OWNED IT AND THE RECALL WAS NEVER BROUGHT TO MY ATTENTION BECAUSE THEY DEEMED IT "COSMETIC." I HAVE SENT PICTURES TO LEXUS'S CORPORATE OFFICES SHOWING THE BLOCKED VISIBILITY - THE SAME PICTURES I AM ATTACHING TO THIS CLAIM. THEY OFFERED ME $400 TOWARDS THE $2000-2500 REPLACEMENT COST. I AM UNSURE OF THE EXACT DATE WHICH THE ISSUE STARTED. IT HAS PROGRESSIVELY WORSENED. ONLY IN THE PAST MONTH DID I BEGIN SEARCHING ONLINE FOR SOLUTIONS AND FOUND THIS IS A WELL-KNOWN LEXUS/TOYOTA DEFECT. LEXUS SHOULD BE REQUIRED TO NOTIFY CUSTOMERS OF ANY DEFECT AT THEIR DEALERS, NOT JUST ONES THEY DEEM AS SAFETY.

BRAKE PEDAL MAKING STRANGE NOISE, I STOPPED AT THE DILLERSHIP-ALL MY BRAKES WAS CHANGED TO BRAND AND TOYOTA PARTS FROM. BUT THIS CLICKING IS NOT DISAPPEAR. I'M AFRAID TO DRIVE THIS CAR. PLEASE LET ME KNOW WHY DILLERSHIP CAN'T RESOLVE IT AND WHY IT'S NOT ON RECALL YET. I JUST WAS LOOK TO A REVIEW IT'S MORE THAN 1900 PEOPLE WAS COMPLAINING ABOUT SAME PROBLEM. WHAT IS GOING ON IN OUR COUNTRY????? SEAMS SOMETHING FISHY IS GOING ON??? GOVERNMENT SHOULD TAKE CARE THIS PROBLEM FOR SAFETY REASON ASAP!!! WE MADE SEVERAL LATER TO GOVERNOR AND CONGRESS TO RESOLVE IT AS SOON AS POSSIBLE.

ON 8/16/19, I WAS LEAVING FOR WORK, AND WENT TO REVERSE MY VEHICLE OUT OF GARAGE, DOWN INCLINED DRIVEWAY, FOUND OUT THAT THE BRAKES WERE COMPLETELY OUT ACCOMPANIED BY WARNING BEEPING RAPIDLY. THE POWER STEERING ALSO LOCKED UP. I WAS ABLE TO PUSH EMERGENCY BRAKE, WHICH DID STOP THE VEHICLE, I PUT IN CAR IN DRIVE AND WENT FORWARD INTO GARAGE AND PUSHED/LOCKED EMERGENCY BRAKE AGAIN TO STORE VEHICLE IN GARAGE ON FLAT SURFACE. CAR WAS TOWED TO LOCAL TOYOTA (LEXUS CERTIFIED) SERVICE SHOP. DIAGNOSTIC SHOWED THAT ABS MASTER CYLINDER NEEDED REPAIR, ONCE REPAIRED THEY THEN TELL ME THE BOOSTER PUMP ALSO NEEDED REPAIR. A SIMPLE GOOGLE SEARCH REVEALED THAT IN 2013 THESE EXACT PARTS WERE RECALLED ON THIS SAME YEAR/MAKE/MODEL HOWEVER MY VIN WAS EXCLUDED FROM THIS RECALL. IT IS BELIEVED THAT THESE PARTS ARE DEFECTED AND SHOULD HAVE BEEN INCLUDED IN THIS RECALL INITIALLY. IT SIMPLY CANNOT BE A COINCIDENCE THAT THESE PARTS FOR THE 2010 LEXUS 250 H WERE IDENTIFIED AS DEFECTIVE, ALONG WITH 7 OTHER RECALLS FOR MY VIN ALONE. THE PREVIOUS DAY I HAD TAKEN A TRIP 2 HOURS AWAY, AND BACK HOME. HAD I BEEN DRIVING WHEN THIS HAPPENED THE RESULTS COULD HAVE BEEN DEADLY.

I WAS DRIVING BACK TO LOS ANGELES FROM A TRIP TO SAN FRANCISCO, HALF WAY TO LOS ANGELES. MY TRANSMISSION BREAKS DOWN . I WAS GOING AT ABOUT 90+MPH , SO I IMMEDIATELY HAD TO GET TO THE RIGHT HAND SIDE OF THE HIGHWAY , IT WAS DEFINITELY DANGEROUS AND THE OUTCOME COULD OF BEEN WORSE.

THE RX330 WAS SEEN AT THE TOYOTA DEALERSHIP AROUND 121,000 MILES FOR BRAKE PADS AND GENERAL MAINTENANCE & INSPECTION. UPON INSPECTION, IT WAS DISCOVERED THERE WAS A POWER STEERING FLUID LEAK AND IT WOULD BE NECESSARY TO REPLACE THE RACK/PINION TO A TUNE OF AROUND $2,000! THE SERVICE WAS DECLINED AND THE OWNER WAS INFORMED IT MIGHT BE DANGEROUS TO DRIVE THE VEHICLE BECAUSE THE STEERING COULD LOCK UP, MAKING IT MORE PROBABLE FOR AN ACCIDENT TO OCCUR. AT PRESENT, THE OWNER IS ADDING PS FLUID TO THE VEHICLE WHEN IT RUNS LOW AND HOPING FOR THE BEST. A FEW MECHANICS HAVE COMMENTED THIS MIGHT BE THE LESS EXPENSIVE OPTION. HOWEVER, WITH A BROKEN RACK/PINION, IT MAKES THE VEHICLE VERY DIFFICULT TO RESALE. MECHANICS ARE BECOMING MORE AND MORE AWARE OF THIS COSTLY MANUFACTURING DEFECT IN THE 2005 LEXUS. ONE MECHANIC COMMENTED THERE IS A WEAK SPOT IN THE R&P WHICH GIVES, CAUSING THIS PROBLEM.

ON THUR NOV 6, 2009, AT APPROX 6:00 PM., I WAS DRIVING ON A WET COUNTRY LANE IN WEXFORD, PA. DRIVING SLOWLY, LESS THAN 15 MPH ON AN UP HILL CURVE, I APPLIED MY BRAKES AND SHORTLY AFTERWARD THE ENGINE UNEXPECTEDLY AND UNINTENTIONALLY ACCELERATED CAUSING MY CAR TO SWERVE TO THE LEFT AND INTO SHRUBBERY ADJACENT TO THE LANE. MY FOOT WAS NOT ON THE ACCELERATOR AND THE FLOOR MAT WAS ANCHORED. AUTO DAMAGE IS MINOR LIMITED TO LEFT FRONT BUMPER, EST AT $1,000-$1,500 DAMAGE.

THE DOOR PANELS AND DASH BOARD GETS STICKY AND MELT OVER THE YEARS AND THE SEATS STARTS TO TEAR AND BECOME LOOSE

I HAVE HAD TO CONTINUOUS ISSUES WITH MY VEHICLE SINCE I BECAME THE OWNER OF IT. #1 THE HEADLAMP GETS VERY FOGGY. EVERY 2-3 MONTHS I TAKE IT TO THE CAR WASH, THEY POP IT OUT AND CLEAN IT. I GET THIS DONE BECAUSE THE LAMP LOOKS VERY DIM WHILE I AM DRIVING IT AT NIGHT AND IT MAKES IT DIFFICULT TO SEE THE ROAD. THIS IS A SAFETY ISSUE. THE SECOND ISSUE IS THAT THE DASHBOARD IS HEAVILY CRACKED TO THE POINT WHERE MY SON IS ABLE TO PICK OFF PIECES AND TRIES TO PUT IT IN HIS MOUTH. I AM AFRAID OF WHAT TOXIC CHEMICALS THE CRACKED DASHBOARD IS EXPOSING ME AND MY CHILD TO. I CALLED LEXUS TO GET THESE REPAIRED UNDER THE WARRANTY ENHANCEMENT PROGRAM AND THEY TOLD ME THAT BOTH OF THESE ARE NOW 1 YEAR PAST THE WARRANTY. I HAVE BEEN THE OWNER OF THIS CAR SINCE 2017 AND I NEVER GOT NOTICE OF EITHER OF THESE WARRANTY ENHANCEMENTS. BEFORE THAT MY DAD OWNED IT AND HE ALSO NEVER RECEIVED NOTICE. I HAVE FILED A CASE # WITH LEXUS [XXX]. THEY NOW TELL ME THERE IS NOTHING THEY CAN DO AND I WILL HAVE TO PAY OUT OF POCKET FOR ISSUES THAT HAVE BEEN EXISTING FOR THE LAST 4-5 YEARS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2001 LEXUS GS300. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VSC AND CHECK ENGINE SENSOR INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE EMC WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 170,000.