LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2007 LEXUS IS- DISTRICT HEIGHTS, MD
THT VSC LIGHT KEEPS COMING ON AND WILL NOT GO OFF. IHAVE BEEN BANNED FROM LEXUS RE LEXUS CORPORATE ARE ALLOWING LINDSEY LEXUS, LEXUS OF ANNAPOLIS, AND LEXUS OF SILVER SPRINGS, TO USE FEAR, INTIMIDATION, OUT RIGHT LIES ,AND DECEPTION , TO SCARE PEOPLE TO REPAIR THINGS ON CARS THAT SIMPLY DO NOT NEED ANY REPAIR AGAINST ARMY VETERAN AND SENOIR CITIZENS. PEOPLE THEY PERCEIVE TO HAVE NO KNOWLEDGE OF CARS. WHILE THE LEXUS CERTIFIED PREOWNED WARRANTY WAS IN PLACE NO ONE EVER ASKED TO REPAIR ANYTHING. BECAUSE LEXUS WAS PAYING FOR THE REPAIRS IF ANY. AS SOON AS THE LEXUS CPO WARRANTY WAS EXPIRED EVERYTHING WAS WRONG WITH THE CAR ACCORDING TO THE DEALERSHIPS. THIS IS A CULTURE OF CORRUPTION. IF YOUR BUSINESS MODEL NEEDS LIES AND CORRUPTION YOU DON'T HAVE A PROFITABLE, MORAL, PROPERLY WORKING BUSINESS MODEL. THIS ALL STARTED WITH THE RACIST TAMMY OF LINDSEY WHO AFTER A BRIEF EXAMINATION OF THE CAR SAID IT NEEDED $8K IN REPAIRS. I WAS SHOCKED. I TOOK THE CAR THERE INITIALLY AFTER THE WARRANTY EXPIRED TO GET THE CAR CHECKED FOR ANY POTENTIAL NEEDED REPLACEMENTS SUCH AS BRAKES, TIRES, BATTERY THINGS THAT JUST SIMPLY WERE OUT OVER TIME. NONE OF THE PROBLEMS THEY SAID WERE THOSE TYPE OF PROBLEMS THAT ARE EASILY IDENTIFIED . RACIST TAMI TOLD ME IF I DIDN'T MAKE THE REPAIRS THE CAR WILL FAIL AND THAT I COULD GET KILLED ON THE HIGHWAY . I ASKED TO SPEAK TO THE SERVICE MANAGER. I ASKED FOR PICTURES AND PROOF. THEY DID NOT PROVIDE ANY PROOF. THE SERVICE MANAGER APOLOGIZED FOR SOMETHING AND SAID THAT'S HOW THEY DO BUSINESS. OIL CHANGES ARE NOT ENOUGH BUSINESS FOR THEM AND THAT I WAS NOW CONSIDERED A DEAD CUSTOMER. I LEFT IN MY CAR NEVER REPAIRED ANYTHING THEY SAID. NEEDLESS TO SAY THE CAR DID NOT FAIL. DURING THE EASTER HOLIDAY SEASON NEXT THINKING THIS WAS AN ISOLATED INCIDENT
Source: NHTSA WEB SITE -
2003 LEXUS GS- WHEELING, IL
ACCELERATION PEDAL PROBLEM. CAR FAILS TO RESPOND TO ACCELERATION PEDAL SOMETIMES WHILE IN MOTION. CAR CAN STOP MOVING IN TRAFFIC OR DURING TURNS (ESPECIALLY LEFT TURNS). THIS IS VERY DANGEROUS AND LIFE THREATENING. ALTHOUGH PEDAL SENSOR WAS CHANGED GIVEN THE ERROR CODE, THE CAR STILL SHOW THE SAME ISSUE. LEXUS MUST TAKE RESPONSIBILITY FOR DANGEROUS DESIGN AS IT LACKS A FAIL SAFE MECHANISM TO THEIR DRIVE BY WIRE. FAILURE IN ACCELERATION IS AS DANGEROUS AS FAILURE IN BRAKING.
Source: NHTSA WEB SITE -
2015 LEXUS RX350- RALEIGH, NC
IN THE EARLY AFTERNOON OF NOVEMBER 24, 2019, MY WIFE WAS DRIVING HER 2015 LEXUS RX350 ON A HIGHWAY NEAR ATHENS, GEORGIA WHEN THE SUNROOF GLASS SUDDENLY EXPLODED WITHOUT WARNING, SENDING SHARDS OF GLASS THROUGHOUT THE INTERIOR CABIN OF THE VEHICLE.
Source: NHTSA WEB SITE -
2013 LEXUS LS460- FAIRBURN, GA
I AM HAVING ISSUES WITH MY BRAKE ACTUATOR AND ABS SYSTEM. LEXUS HAD A WARRANTY CAMPAIGN FOR THIS ISSUE WITH THE PRIOR GENERATION 07 TO 10 LEXUS LS460 YET THIS ISSUE PERSISTS WITH 2013 LS460 .THEY ARE AWARE OF THIS PROBLEM MY CAR HAD ALMOST NO BRAKING ABILITY AND IT IS UNSAFE TO DRIVE TO ADD INSULT TO INJURY THE SO CALLED FIX COST $8000. OTHER LEXUS LS460 OWNERS HAVE COMPLAINED ABOUT THIS PROBLEM AND HAVE EXPRESSED THEIR CONCERNS IN THE LEXUS FORUMS AND BLOGS THESE COMPLAINTS ARE IN THE THOUSANDS.
Source: NHTSA WEB SITE -
2015 LEXUS RX350- LAGUNA NIGUEL, CA
VEHICLE STATIONARY AT A MOBILE GAS STATION IN LAGUNA NIGUEL. ON OR ABOUT 10/2019. WHILE FILLING THE GAS TANK WITH GASOLINE, INSTAED OF THE FUEL BEING SHUT OFF WHILE FUELING AND THE FUEL SYATEM WAS FULL, THERE WAS OVER FLOW OF GASOLINE, CAUSING FUEL TO FLASH BACK ALL OVER THE PERSON FUELING AND COVERING LARGE AREAS OF SKIN AND CLOTHING.
Source: NHTSA WEB SITE -
-
2018 LEXUS RX350- TUSTIN, CA
TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT STATED THAT THE HEADLIGHTS PROJECTED APPROXIMATELY 75 FEET AHEAD OF THE VEHICLE, WHICH MADE IT DIFFICULT FOR THE DRIVER TO SEE ANYTHING CLOSE UP. THE VEHICLE WAS TAKEN TO NEWPORT LEXUS (949-482-6122, LOCATED AT 3901 MACARTHUR BLVD, NEWPORT BEACH, CA 92660) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER SENT A REPRESENTATIVE TO INSPECT THE VEHICLE WHO STATED THAT THE MATTER WOULD BE RESEARCHED. THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 LEXUS RX- DURHAM, NC
THIS CAR IS EXPERIENCING SYMPTOMS EXACTLY AS DESCRIBED IN THE INVERTER MODULE RECALL, WHEREBY AFTER HIGHWAY DRIVING, THE ELECTRIC MOTOR WILL FAIL RANDOMLY, TRIPPING ALL DASHBOARD FAILURE LIGHTS, AND PUTTING THE VEHICLE IN "LIMP" MODE, WHERE IT EITHER SLOWS SIGNIFICANTLY OR STOPS, AND THEN THUS POSES GREAT SAFETY RISK WITH SURROUNDING TRAFFIC.
Source: NHTSA WEB SITE -
2008 LEXUS IS- ORLANDO, FL
SUNROOF GLASS EXPLODED FOR NO REASON, SENDING GLASS PARTICLES INSIDE THE CAR WHILE TRANSPORTING MY INFANT DAUGHTER AND DRIVING. IT IS A MIRACLE NOBODY GOT HURT. THERE IS DOCUMENTED CASES OF SUNROOF GLASS EXPLODING ON LEXUS CARS CLASS ACTION LAWSUITS. MY CAR HAS BEEN AT THE DEALER BY REQUEST OF LEXUS USA REPRESENTATIVE SCOTT MURPHY SINCE LAST FRIDAY 11/15 AND STILL NO RESOLUTION. THE SAFETY OF VEHICLE OWNERS SHOULD NOT BE BARGAINING CHIP. THESE EXPLOSION CAN CAUSE SERIOUS DAMAGE TO VEHICLE OPERATOR AND OCCUPANTS.
Source: NHTSA WEB SITE -
2006 LEXUS IS- TOA ALTA, PR
SPECKLED/SCRATCHED REAR VIEW MIRROR. VISIBILITY ON THE REAR VIEW MIRROR IS BECOMING DIFFICULT DUE TO SCRATCHES AND SPOTS THAT JUST CAME BY ITSELF AS TIME HAS PASSED. THIS ISSUE IS BECOMING A SERIOUS SAFETY ISSUE.
Source: NHTSA WEB SITE -
2007 LEXUS GS 350- TENNILLE, GA
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING WHILE PULLING OUT OF THE DRIVEWAY. AS A RESULT, THE VEHICLE STRUCK A TREE AND DAMAGED THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE AND DRIVE IT HOME. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT RECENTLY RECEIVED A RECALL NOTICE IN THE MAIL REGARDING NHTSA CAMPAIGN NUMBER: 18V432000(FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE