LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 LEXUS RX- KENT, WA
WHILE DRIVING UNDER 30 MPH. LIGHTS CAME ON FROM THE DASHLIGHTS CAME ON PROMPTING LOW FUEL PRESSURE. SHORTLY AFTER, WEIRD NOISE COMING FROM ENGINE PULLED OVER TO CHECK UNDER THE HOOD. SEEN A LOT OF OIL LOST. HAD THE CAR TOWED TO LEXUS DEALERSHIP AND IDENTIFIED THAT IT WAS HTE ENGINE OIL COOLER PIPE. THIS WAS A KNOWN PROBLEM WITH TOYOTA/LEXUS. WAS TOLD THAT THERE WAS A CAMPAIGN TO ADDRESS THE ISSUE BUT IS EXPIRED BY 10 WEEKS. :(
Source: NHTSA WEB SITE -
2011 LEXUS RX- WHITE PLAINS, MD
I WAS DRIVING AT APPROXIMATELY 40 MILES PER HOUR AND BEGAN BREAKING BEHIND TRAFFIC AT A STOP LIGHT. I WAS PRESSING DOWN ON THE BRAKE PEDAL AS HARD AS I COULD, THE TIRES BEGAN TO GRIND AND I COULD HEAR AND FEEL THE ENGINE REVVING BECAUSE THE CAR WAS TRYING TO ACCELERATE FORWARD. WHEN THE CAR WAS FAILING TO COME TO A COMPLETE STOP, I PUT THE CAR IN THE "PARK" GEAR. THE CAR QUICKLY CORRECTED WHAT WAS GOING WRONG. THIS WAS THE THIRD OCASSION AND MOST SEVERE. IT'S BEEN MORE THAN TWO YEARS OR SO SINCE THE FIRST TWO OCCURRENCES. I REPORTED THE FIRST TWO INSTANCES, WHEN I TOOK MY CAR IN TO LEXUS FOR REGULAR MAINTENANCE SERVICE. THEY DIDN'T FIND ANY DEFECT. THE FIRST OCCASIONS, I WAS ON A PARKING LOT DRIVING SLOWLY LOOKING A PLACE TO PART AT A RETAIL ESTABLISHMENT.
Source: NHTSA WEB SITE -
2016 LEXUS IS 300- RENO, NV
TL* THE CONTACT OWNS A 2016 LEXUS IS 300 EQUIPPED WITH BRIDGESTONE TURANZA ALL SEASON TIRES, SIZE: 225/40/R18 (NA). WHILE THE CONTACT WAS PERFORMING A ROUTINE OIL CHANGE ON THE VEHICLE, HE NOTICED THAT THE INSIDE OF THE DRIVER AND PASSENGER SIDE FRONT TIRE TREADS WERE WORN DOWN. DOLAN LEXUS (7175 S VIRGINIA ST, RENO, NV 89511) STATED THAT THE FAILURE WAS DUE TO NORMAL WEAR, AND THE TIRES BECAME WORN DOWN QUICKLY. THE CONTACT WAS INFORMED THAT HE WOULD GET LESS THAN 15,000 MILES ON THE TIRES. THE TIRES WERE NOT CHANGED. ONE YEAR LATER, WHILE PERFORMING ANOTHER OIL CHANGE, THE CONTACT NOTICED THAT THE INNER TIRES WERE BALD. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT RESEARCHED THE FAILURE ON THE INTERNET AND FOUND THAT THE FRONT LOWER CONTROL ARM BUSHING WAS FLOATING. AS A RESULT, THE TIRE MOVED INWARD AND BECAME BALD QUICKLY. THE LEXUS MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO BRIDGESTONE. THE TIRE MANUFACTURER (BRIDGESTONE) WAS CONTACTED AND STATED THERE WERE NO KNOWN FAILURES WITH THE TIRE. THE VEHICLE FAILURE MILEAGE WAS 31,300. THE TIRE FAILURE MILEAGE WAS 5,600.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
1993 LEXUS SC400- LOS ANGELES, CA
TL* THE CONTACT OWNED A 1993 LEXUS SC400. WHILE DRIVING AT A LOW RATE OF SPEED, THE CONTACT DEPRESSED THE BRAKE PEDAL AND CRASHED INTO A WALL. THE AIR BAGS DEPLOYED, WHICH SEVERELY BURNED THE CONTACT'S CHIN, LIPS, AND NECK. THE AIR BAG ALSO BURNED PARTS OF THE CONTACT'S CHEST AND TORSO AREA. THE CONTACT WAS TAKEN TO A LOCAL HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND DEEMED TOTALED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 LEXUS GX- BROWNSBURG, IN
WHEN ATTEMPTING TO STOP MY VEHICLE, I STARTED FEELING A HUGE CLUNK TOWARDS THE REAR OF MY LEXUS GX 470. NOW I FEEL IT WHEN DRIVING AND WHILE IT IS SITTING IN PARK. HAD I KNOWN THAT THIS WAS SUCH A WIDE SPREAD ISSUE, I NEVER WOULD HAVE PURCHASED THIS VEHICLE. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT OR WORSE.
Source: NHTSA WEB SITE -
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2011 LEXUS LS- FRIENDSWOOD, TX
THE VEHICLE WAS IN MOTION ON A HOT SUNNY DAY. OUT OF NO WHERE THERE THE SUNROOF EXPLODED. I WAS TRAVELING AT SPEEDS UP TO 75 MPH ON A HIGHWAY. I HEARD THE LOUD POP LIKE A GUNSHOT, AND THE GLASS SHATTERING. THE VISOR TO THE SUNROOF WAS CLOSED, AND WHEN I OPENED IT TO SEE WHAT HAPPENED IT SEEMED, AND IF THE GLASS WAS ABOUT FALL ON ME WHILE DRIVING, I IMMEDIATELY CLOSED THE VISOR FOR PROTECTION, THEN I HEARD THE GLASS FLYING OFF IN TO THE TRAFFIC BEHIND ME
Source: NHTSA WEB SITE -
2007 LEXUS GS- FAIRFIELD, CT
LEFT LOW BEAM HEADLIGHT INTERMITTENTLY TURN OFF. NEED TO TURN OFF HEADLIGHT FOR BRIEF PERIOD CAUSING A SAFETY HAZARD IN ORDER FOR BOTH HEADLIGHTS TO TURN BACK ON. SEEMS TO BE KNOWN PROBLEM WITH THIS PARTICULAR YEAR/MODEL.
Source: NHTSA WEB SITE -
2007 LEXUS IS- WOODLAND, CA
I BOUGHT THIS CAR FROM A DEALERSHIP AND I NOTICED THAT THE DASH WAS REALLY STICKY. I ASSUMED THAT THE DEALER HAD PUT A PRODUCT ON THE DASH JUST TO MAKE IT LOOK SHINY. WHILE I WAS DRIVING THE CAR HOME I ALSO NOTICED THAT THE SHINY/STICKY DASH CAUSES A REFLECTION ON THE WINDSHIELD. THIS BRIGHT REFLECTION MAKES IT REALLY HARD FOR ME TO SEE WHILE I'M DRIVING. WHEN I GOT HOME I TRIED CLEANING THE DASH BUT IT MADE NO DIFFERENCE.
Source: NHTSA WEB SITE -
2007 LEXUS IS- WOODLAND, CA
I BOUGHT THIS CAR FROM A DEALERSHIP AND I NOTICED THAT THE DASH WAS REALLY STICKY. I ASSUMED THAT THE DEALER HAD PUT A PRODUCT ON THE DASH JUST TO MAKE IT LOOK SHINY. WHILE I WAS DRIVING THE CAR HOME I ALSO NOTICED THAT THE SHINY/STICKY DASH CAUSES A REFLECTION ON THE WINDSHIELD. THIS BRIGHT REFLECTION MAKES IT REALLY HARD FOR ME TO SEE WHILE I'M DRIVING. WHEN I GOT HOME I TRIED CLEANING THE DASH BUT IT MADE NO DIFFERENCE. I CAN'T PUT ANYTHING ON THE DASH WITHOUT HAVING IT GETTING STICKY.
Source: NHTSA WEB SITE -
2010 LEXUS HS- ARECIBO, PR
BRAKE BOOSTER NOT WORKING A SAFETY ISSUE TOYOTA WILL NOT TAKE RESPONSIBILITY THE SAME THING IS HAPPENING WITH THE PRIUS THEY USE THE SAME SYSTEM.
Source: NHTSA WEB SITE