LEXUS Complaints

A SHIFT "LAG" MAY BE NOTED WHEN ACCELERATING FROM SPEEDS OF 10 TO 20 MPH. A SOFTWARE UPDATE FOR THE TRANSMISSION CONTROL MODULE HAS BEEN RELEASED WHICH MAY CORRECT THIS CONCERN. SOFTWARE UPDATES ARE COMMONLY MOST EFFECTIVE ON NEWER VEHICLES. HIGHER MILEAGE VEHICLES MAY EXHIBIT A SIMILAR SYMPTOM CAUSED BY A COMPONENT FAILURE. HOWEVER, WHENEVER MAJOR TRANSMISSION REPAIRS ARE PERFORMED THE TRANSMISSION SOFTWARE SHOULD BE CHECKED AND UPDATED AS NECESSARY.

TL* THE CONTACT OWNS A 2006 LEXUS RX400 HYBRID. WHEN ATTEMPTING TO ACCELERATE FROM A STOP, DRIVING ON AN INCLINE, OR MAKING TURNS, THE VEHICLE STALLED INTERMITTENTLY. IN ADDITION, THE CHECK ENGINE, HYBRID CHECK, AND BATTERY WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY; HOWEVER, THE FAILURES RECURRED. THE VEHICLE WAS TAKEN TO TREASURE COAST LEXUS (LOCATED AT 5121 US-1, FORT PIERCE, FL 34982, (772) 460-0000) WHERE THE TECHNICIAN CLEANED THE MASS AIR FLOW SENSOR, CLEARED THE FAILURE CODES, AND TEST DROVE THE VEHICLE IN CHECK MODE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS EXPECTED. THE DEALER SWAPPED THE CIRCUIT OPEN RELAY WITH THE IGNITION RELAY TO ELIMINATE THE RELAY AS THE FAILURE. THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURES, BUT THERE WAS NO RESOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

MY 2006 LEXUS IS 350 IS USING OIL AT AN ALARMING RATE. I BOUGHT THE CAR NEW IN 2006 AND IT GETS IT'S REGULAR OIL CHANGES, I HAVE TO ADD A QUART OF OIL AROUND AROUND 600 MILLES DRIVEN. IT CURRENTLY HAS 189,000 MILES, BUT THIS HAS BEEN GOING ON FOR SOME TIME. I LOOKED UP THE INFORMATION ON THE INTERNET AND IT SAID TO GO TO THIS WEBSITE AND REPORT IT.

TIRE RECALL. CAR HAS BEEN AT THE DEALER FOR FOUR WEEKS NOW. TIRES ARE BACK ORDERED,. THEY CANNOT TELL ME WHEN THEY WILL BE AVAILABLE. I AM ISSUED A LOANER TO DRIVE, BUT IT IS VERY FRUSTRATING NOT TO KNOW WHEN THE REPAIR WILL BE DONE. IT SEEMS THEY SHOULD HAVE A SUPPLY OF THESE TIRES IF 6300 VEHICLES ARE AFFECTED.

EPISODE 1: VEHICLE PURCHASED NEW IN JANUARY 2017. IN FEBRUARY 2017, WINDSHIELD CRACKED WHILE DRIVING DOWN THE ROAD AT APPROXIMATELY 70MPH. NO FOREIGN OBJECT WAS SEEN OR HEARD HITTING WINDSHIELD. CLOSEST VEHICLE WAS APPROXIMATELY 40-50 YARDS IN FRONT OF DAMAGED VEHICLE. EPISODE 2: SPRING 2019, WINDSHIELD CRACKED WHILE DRIVING DOWN THE ROAD AT APPROXIMATELY 50 MPH. SMALL OBJECT HEARD HITTING WINDSHIELD (NEVER SEEN). AGAIN, CLOSEST VEHICLE WAS APPROXIMATELY 40-50 YARDS IN FRONT OF DAMAGED VEHICLE. EPISODE 3: JULY 2019, NO EVIDENCE OF WHEN OR HOW WINDSHIELD CRACKED. RETURNED TO CAR (COVERED PARKING GARAGE) TO FIND 8 INCH CRACK IN WINDSHIELD.

WHILE DRIVING DOWN THE HIGHWAY AT 65 MPH THE SUN ROOF SUDDENLY EXPLODED. THERE WERE NO OTHER VEHICLES ON THE ROAD AND NO DEBRIS. THE ROOF HAD NEVER BEEN STRUCK AND WE HAVE NEVER TRANSPORTED ANYTHING ON THE ROOF. THE TEMPERATURE WAS 65 DEGREES AND THE SUN JUST RISING SO NO SIGNIFICANT TEMPERATURE VARIATIONS. THE ROAD WAS SMOOTH.

LEXUS RX350 HAD A SLIGHT GRINDING NOISE AT AROUND 43,000. IT WAS NOT VERY CLEAR INITIALLY ESPECIALLY WHEN THE AC WAS ON. NOW AT 76,000 MILES, THE NOISE IS VERY LOUD AND LEXUS SAID IT IS THE WATER PUMP SLOWLY GOING BAD. NOW THE CAR, AFTER 70,000 MILES IS OUT OF WARRANTY. I HAVE SEEN REPORTS ONLINE WITH COMMON BEARINGS FAILURE ON TOYOTA/LEXUS WATER PUMPS. I WOUNDER IF THIS IS A SYSTEMIC ISSUE GIVEN THE WELL KNOW RELIABILITY OF THE LEXUS BRAND.

TL* THE CONTACT OWNS A 2011 LEXUS IS250. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER DID NOT SUSTAINED INJURIES, THE FRONT PASSENGER SUSTAINED FACE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING AND WAS NOT REPAIRED. THE CONTACT STATED THAT HE JUST RECEIVED A RECALL NOTICED WHICH THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2016 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25-30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO SLOW OR STOP THE VEHICLE. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WAS NO INJURIES SUSTAINED BY EITHER DRIVERS. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP TO BE REPAIRED. LEXUS OF MILWAUKEE LOCATED AT 1433 W SILVER SPRING DR, MILWAUKEE, WI 53209, (414) 386-5749, WAS CONTACTED BY PHONE AND QUESTIONED ABOUT POSSIBLE RECALLS FOR WHICH THE VEHICLE MIGHT HAVE BEEN SUBJECTED TO. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V198000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) SOMETIME IN 2017. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

MY DASH BOARD IS MELTING AND FALLING APART!!! MY FINGERS & HAND STICK TO THE DASHBOARD AND EVERYTHING THAT IS UP THERE GETS STUCK TO IT!!!! I CAN TOUCH IT AND LEAVE A MARK OR PUSH IN IT & IT WILL LEAVE AN IMPRINT!!! SOMETHING IS SO WRONG WITH THIS DASHBOARD, IT'S TOTALLY DEFECTIVE AND HAS CAUSED MY IMPORTANT LEGAL DOCUMENTS TO STICK TO IT AND EVEN GET RIPPED WHEN I TRY TO TAKE THEM OFF THE MELTING DASHBOARD! IT GETS SHINEY AND GLARE IS HARD TO SEE BECAUSE IF THIS ISSUE. ALSO MY EYE GLASSES ACTUALLY GOT STUCK TO IT TOO AND I COULDN'T SEE VERY WELL TO DRIVE. LASTLY, IT'S CRACKING AND SPLITTING IN MANY PLACES TOO, SIMPLY FALLING APART FOR NO REASON!! IT'S JUST MELTING AND TOTALLY DEFECTIVE. THIS IS A SAFETY ISSUE THAT NEEDS RECTIFIED PLEASE!!