LEXUS Complaints

Fuel system and could be made available upon request. Explosion issue. No. Took it to the Lexus dealership where I bought it. No. When I got home I turned off the car. I later returned to my garage and it was filled with the strong odor of gasoline. The car was towed later that night to the dealership where it sat outside for 2 days. Dealership couldn't replicate the problem and gave me the car back. I did not imagine that smell. Even the tow company driver smelled the issue! I am fearful the issue could recur with catastrophic results.

Brake booster stopped working. Brake efficiency declined, ABS and stability control stopped working. Brake master cylinder and brake booster had to be replaced.

The vehicle's lower front fascia exhibits a design flaw, creating an unsafe gap that permits road debris to impact the condenser, leading to air conditioning system damage. This compromise in the A/C system's functionality results in an inability to adequately cool the vehicle's interior, thereby creating potentially unsafe operating conditions, particularly in high-temperature environments. It has been observed that dealerships are declining warranty coverage for these repairs, and the manufacturer has not provided any countermeasures to address this inherent design deficiency.

While driving westbound on Route 70 in Ohio at highway speed, we suddenly heard what sounded like an explosion and immediately felt exposure to outside air within the vehicle. The event was abrupt and very startling while in motion. After safely stopping and inspecting the vehicle, we observed that the driver-side rear door window had shattered. The damage included a pronounced irregular opening located approximately in the middle of the window toward the rear edge, with complete fragmentation of the surrounding tempered glass. We inspected the interior of the vehicle and surrounding area for evidence of a rock, debris, or other projectile but did not locate any object that could have caused the damage. This unexpected window failure created driver distraction, potential risk of injury from glass fragments, and sudden loss of window integrity while driving at highway speed. This report is submitted so that any potential pattern of unexpected automotive glass failure in this vehicle model can be evaluated.

Vehicle experiences a persistent and abrupt harsh downshift (jerk/thud) specifically during 2nd-to-1st gear transitions when rolling to a stop. This issue persists despite the dealership performing the recommended Transmission Control Module (TCM) software update at 5,000 miles. The smooth shifting returned briefly for approximately 500 miles post-update before the abruptness returned. Additionally, there is a noticeable vibration/harmonic change in the engine as the oil reaches approximately 3,000 miles of use. Concerned that this transmission behavior is a secondary symptom of internal engine drag or main bearing stress, as documented in similar V35A-FTS engine failures. This abrupt downshifting creates a safety concern regarding predictable vehicle deceleration in stop-and-go traffic. Vehicle is currently at 6,700 miles.

I own a 2016 Lexus GS 350 and noticed in 2018 that the dashboard had a sticky substance not realizing the dashboard of my car was indeed melting! It looks terrible! People get in my car and ask, "What happen to your dashboard?" I live in Houston, Texas where temperatures reach upper 90s even 100s which affects my visibility while driving due to the glare reflected on windshield with melting dashboard. With research it's unfortunate Lexus has not sent out recall notice on this matter. I am all too familiar with a melting dashboard of vehicle as my 2008 Toyota Camry LE had this issue. With time Toyota issued recall notices to owners and promptly resolved by dealership. I express my concern with this issue and I am very surprised that this has not become a recall for Lexus owners. This is not at all safe! It should not take a traffic accident, injury, or death (Lord, forbid) before something is to be done. I can't afford to replace a whole dashboard that should be taken care of by Lexus due to poor manufacturing. This is very much a vehicle safety hazard and appreciate attention to the matter.

This submission is a supplement to a previously filed complaint. Original complaint number: 11719553." In my previously submitted complaint, I incorrectly stated that the vehicle remained stationary until delivery. The actual situation is: the sunroof glass shattered while the vehicle was parked, but the day after the incident, I drove the vehicle to the dealer for inspection. I am providing this supplement to clarify the vehicle’s status in the original report. The incident occurred while the vehicle was completely stationary, with no external forces or driving involved.

Vehicle: 2023 Lexus RX350 (Certified Pre-Owned) Ownership Duration: ~3 months Incident Description On February 1, 2026, the sunroof glass of my vehicle shattered inward into the cabin without any collision or known external force. The vehicle was parked on the street next to a residential garage entrance, with no trees or overhead objects nearby. I have photographs documenting the shattered sunroof. No alerts were received on my mobile app at the time. The vehicle remained stationary and was not operated until delivered to the dealership. Around February 2–3, my mobile app indicated vehicle activity, confirming the dealership accessed or connected diagnostic equipment while the vehicle was in their possession. They never disclosed inspection results or technical findings. Dealership and Manufacturer Response February 2, 2026: Vehicle delivered to authorized Lexus dealership; advised to contact manufacturer. February 13, 2026: Lexus North America phone call – warranty/goodwill coverage denied. February 19, 2026: Dealership confirmed repair not covered. Email to service manager requesting inspection findings, diagnostic conclusions, and written denial – no response. February 20, 2026: In-person visit; dealership refused to provide inspection results, stating vehicle was received broken and I could pay for repair or take it unrepaired. Repair Order (R/O) stated: “Probably due to outside influence.” No evidence or technical explanation was provided. Safety Concern The sunroof glass shattered inward, presenting a direct hazard to occupants. The failure occurred within three months of CPO purchase, raising concerns about inspection process and sunroof integrity. This may indicate a broader defect affecting other vehicles with similar sunroof systems. Current Status Vehicle is under repair at my expense despite lack of confirmed cause or documented findings. Evidence Photographs of shattered sunroof Repair Order from dealership Mobile app records

I am filing this complaint regarding the handling of Safety Recall 25LA07 (NHTSA Recall ID 25V767) affecting my 2023 Lexus LX600. On January 2, 2026, I delivered the vehicle to the authorized Lexus dealer in Ponce, Puerto Rico, in response to the recall, which identifies potential engine knocking, rough running, engine no-start, and/or loss of motive power. These conditions represent serious safety risks. Since that date, the vehicle has remained at the dealership. More than five weeks have passed, and neither the dealer nor Lexus has provided a definitive remedy, technical instructions, or a timeframe for repair. We have been told they “do not yet know” whether the solution will involve reprogramming or full engine replacement. In short, there is no clear plan or expected completion date. Because the manufacturer has acknowledged a potential engine malfunction and the increased risk of crash, my wife does not feel safe operating the vehicle. The general manager told us to keep driving the vehicle until there is any signs of malfunction of the engine, however after consulting legal counsel, we were advised not to retrieve the vehicle until the defect is fully corrected and certified as safe. Although Lexus provided a Mitsubishi rental vehicle, it is materially inferior to the LX600. Meanwhile, I continue making substantial monthly payments to Toyota Financial Services for a vehicle that has been unusable since January 2, 2026. The manufacturer is covering the rental cost (approximately half of my monthly payment), but I remain financially responsible for a luxury vehicle that cannot be used and for which no repair timeline exists. I respectfully request that NHTSA review whether the manufacturer is meeting its obligation to provide a timely and effective remedy for this safety recall. I am prepared to provide supporting documentation upon request.

The dashboard on our vehicle has started to "melt." While there was a warranty enhancement program in the past (we did not receive notice), the problem has developed after the window for repair closed. This is a true safety issue now as visibility from the front windshield is hindered due to reflection. The dealer has asked us to contact Lexus and Lexus will not help us anymore, stating this is an out of pocket repair. Given that this is a known defect and a potentially serious safety issue, I urge you to initiate a true recall.