LEXUS Complaints

The suv pulls hard to the right when accelerating and has almost driven me off the road. it does it at random times and its super dangerous

2023 Lexus RX350. Subscription expiration caused a total screen freeze that prevent other functions ( i.e. rear view camara) to work as the screen just go blank and hang forever unless you reboot. Big safety issue!

The contact owns a 2015 Lexus RX. The contact stated that while operating the vehicle, the steering wheel was shaking and vibrating, and it was loose. The vehicle was taken to a local independent dealer who replaced the control arms, but the failure persisted. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the power steering rack needed to be replaced. The vehicle was not yet repaired. No further information was available. The failure mileage was 118,000. The VIN was not available.

I am writing to report a concern regarding an unresolved safety recall for my 2023 Lexus LX 600. Lexus notified us of this recall on November 6, 2025. However, nearly four months later, the company continues to state on its website that no remedy is currently available. Given the significant purchase price of this vehicle—exceeding $100,000—I find it unacceptable that a resolution has not yet been provided. I respectfully request that this matter be reviewed and that appropriate action be taken to ensure a timely and effective remedy for affected customers.

The contact owns a 2024 Lexus ES 300h. The contact stated that while his wife was in reverse (R) and backing up into a parking space at approximately 2 MPH, she crashed into the rear of another vehicle. The contact stated that his wife did not hear the rear collision proximity alarm, and the vehicle did not automatically brake. The contact stated that the other vehicle was not damaged, but the contact's vehicle had damage to the driver's rear bumper and trunk. The contact stated that his wife was able to drive the vehicle away. The contact had taken the vehicle to a local dealer, who was unable to duplicate the failure and advised that all collision avoidance sensors were operating normally. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 23,000.

I was driving with traffic in a 35 mph zone on a moderately busy street. I got the alert to brake and did so immediately. I collided with the Jeep in front of me. The airbags did not deploy. The front hood of the car tented and a fire immediately broke out under the hood. When a policeman arrived he attempted unsuccessfully to put out the fire with a fire extinguisher. The fire was eventually extinguished when the fire department arrived. The car was towed away. The insurance adjuster said the car was totaled.

Incident Description: The instrument panel (dashboard) and interior trim panels of my 2012 Lexus ES 350 have suffered a complete material failure, transforming from a solid surface into a viscous, melting adhesive. This is a known manufacturing defect documented under Lexus Customer Support Program ZLZ. This failure creates a critical safety risk because the degraded surface has become highly reflective, producing a blinding glare on the windshield that severely obstructs my visibility while driving. Furthermore, the material has liquefied directly over the passenger-side airbag deployment zone; I am concerned this sticky residue will interfere with the deployment timing or cause adhesive-coated debris to be projected at occupants during a collision. There were no electronic warning lamps prior to this structural failure; the symptoms began as a slight tackiness that rapidly accelerated into a melting state where the surface now attracts debris and cannot be cleaned. This condition was confirmed by [Insert Dealer Name] during an inspection, where service technicians acknowledged the symptoms were consistent with the ZLZ campaign. However, Lexus has refused to assist with the repair, citing an expired secondary coverage window. I believe a known manufacturing defect that compromises driver visibility and airbag integrity constitutes a safety hazard that must be addressed regardless of the vehicle's age. The vehicle and the defective components remain available for inspection upon request.

While stopped in traffic with my foot firmly on the brake pedal, my vehicle began accelerating forward unexpectedly. The vehicle seemed "possessed". It was as if the gas pedal was fully on the ground while my foot was still on the brake, so the car was lurching and seemed to be fighting itself. The vehicle continued moving forward and would not stop despite sustained and hard brake pressure. I was rapidly closing distance on the vehicle in front of me and narrowly avoided a collision by inches. The vehicle only stopped after I shifted it into park and then I shut the car off. This was a terrifying and dangerous event. The vehicle accelerated against brake input and created an immediate collision risk. I reported this incident to my local Lexus dealership (Lexus of Fife, WA). However, the dealership minimized the event in their service documentation and did not accurately record my description of unintended acceleration while braking. At that time, I was informed that Lexus had issued a Technical Service Bulletin (TSB) related to this issue but has not issued a recall or broadly notified owners. If the manufacturer is aware of this defect and has not initiated a recall, I believe this poses a significant public safety risk. This issue presents a serious safety concern involving unintended acceleration despite brake application. I am concerned that other drivers could experience similar incidents, potentially resulting in injury or fatal accidents. I suspect that accidents have already resulted from this. I am requesting investigation into this defect. Owners should be notified and this should be recalled immediately.

Odometer reading in vehicle doesn't match information on carfax, zilocar, or title reading. Also sellers may have titled jumped vehicle. Recieved call from owner on title I recieved and she said that she had sold vehicle on 2/4/2026 to couple. I purchased vehicle on 2/13/2026 with her name on title. Odometer was correct mileage to carfax when she sold to buyers, yet changed when I purchased vehicle with about 150,000 mile differebce.

The car has very jerky and non-linear stop. While braking it feels like the vehicle is slipping