LEXUS Complaints

TAKATA RECALL, DURING ACCIDENT AIR BAGS UNDER INFLATED, MY LEGS WAS BRUISED AND SWOLLEN. MY CAR SELF ACCELERATED, I COULDN'T CONTROL THE SPEED, MY BRAKES DIDN'T WORK, MY CAR STOPPED BY HITTING THE CAR IN FRONT OF ME. CLAIM [XXX], THE CAR WAS IN MOTION, ON A FREEWAY, DRIVING STRAIGHT, I HAVE A RECALL CLAIM [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

IN MOTION.I REPEATEDLY ASKED FOR THE PAPERWORK STATING THE FULL VEHICLE INSPECTIONS COMPLETED AND MY CONTRACT BUT FIRSTTX HONDA SALES REFUSED. RESPONDED BUT ALERTED THE SALES REP AFTER GOING IN PERSON FOR THE PAPERWORK. INSPECTION PAPERWORK TO MATCH THEIR WORD. FROM MY RESEARCH THIS COMMON ISSUE HAS BEEN ONGOING FOR YEARS BACK PRIOR TO MY PURCHASE IN NOV 2017. OVER A WEEK AGO THE CAR SUDDENLY SPLASHED MASSIVE OIL EVERYWHERE WHILE DRIVING LONG DISTANCE (HAVE PIC). SPOKE WITH LEXUS AUSTIN DEALERSHIP SERVICE DEPT AND IMMEDIATELY THEY KNEW THE ISSUE BUT REFERRED ME TO CORPORATE OFFICE. RECALL DEPT ALSO IMMEDIATELY IDENTIFIED THE PROBLEM AND ADVISED ME TO SEEK MECHANIC. BECAUSE THE WARRANTY ENHANCEMENT VZL FOR FREE REPAIR BY LEXUS EXPIRED FEB 2019 THIS YEAR. THEREFORE, IT'S NO LONGER THEIR RESPONSIBILITY TO REPAIR THIS ONGOING COMMON PROBLEM WITH LEXUS RX 350 LEXUS I'M STRANDED PLUS, I HAVE A FINANCE CA THAT WILL ALSO NEGATIVELY AFFECT MY CREDIT RATING DUE TO THIS ONGOING COMMON PROBLEM LEXUS AND FIRST TX HONDA FAIL TO OWN RESPONSIBILITY. THE CAR CANNOT BE DRIVEN AT ALL DUE TO LIFE THREATENING,. YET SOMEHOW, I'M PLACED IN THE POSITION TO PAY REPAIRS (WITH MONEY I DON'T HAVE) FINANCE NOTE FOR LEXUS AND/OR WHEREVER ELSE ERRONEOUS BEHALF. IT'S NOT MY FAULT THIS PROBLEM OCCURRED AFTER THE FEB 2019 EXPIRATION DATE FOR LEXUS TO TAKE FULL RESPONSIBILITY AND REPAIR. HOWEVER N WEBSITE:HTTPS://CARS.USNEWS.COM/CARS-TRUCKS/LEXUS/RX-350/OWNERS STATING, ' LEXUS IS ALSO OFFERING FREE REPLACEMENT OF THE VARIABLE VALVE TIMING (VVT-I) OIL SUPPLY HOSE FOR 2007 THROUGH 2009 MODELS UNTIL DECEMBER 2021'. ALTHOUGH LEXUS IS UNAWARE AND STILL REFUSE TO TAKE RESPONSIBILITY OF THIS ISSUE. THERE NEEDS TO BE SOME TYPE OF MANUALLY OVERRIDE TO REPAIR THIS ONGOING LEXUS FOR FREE. PLUS REIMBURSED TOW FEES, ANY OTHER COSTS PERTAINING TO THIS ISSUE, ETC. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

AT 30,000 MILES, WE ARE BEING TOLD THAT THE ENGINE NEEDS TO BE REBUILT DUE TO EXCESS CARBON BUILDUP. IT HAS BEEN SERVICED THROUGH LEXUS OF CONCORD THROUGH 8/17 AND THEN LEXUS MONTEREY UNTIL PRESENT. I ACCELERATED ON THE FREEWAY TO GET IN TO THE OTHER LANE BUT THE CAR LOST POWER. I COASTED TO AN EXIT AND GOT OFF. THE SKID CONTROL LIGHT, CHECK ENGINE LIGHT AND ! LIGHT ALL CAME ON. I DROVE IT ON SURFACE ROADS AND THE CHECK VCS LIGHT CAME ON. ON A SLIGHT DECLINE, IT WOULD ONLY GO 5 MPH. I HAD IT TOWED TO LEXUS OF MONTEREY PENINSULA.

TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, NOTICED SMOKE EMERGING FROM THE ENGINE COMPARTMENT. NO WARNING INDICATORS ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE POLICE WAS ALSO PRESENT. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A THIRD PARTY COMPANY EVALUATED IT, THEY DIAGNOSTIC WAS UNKNOWN CAUSE FOR THE FIRE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

THE INSTRUMENT CLUSTER LIGHTS ARE ALL OUT. ONLY THE WARNING AND SHIFT INDICATORS LIGHTS ARE ON. I CAN'T SEE HOW FAST I AM GOING OR HOW MUCH FUEL I HAVE IN THE CAR.

CAN'T SEE OUT OF REAR VIEW MIRROR THIS IS A SAFETY ISSUE ALMOST BACKED UP INTO SOMETHING IN THE CITY AND ALMOST HIT A CAR ON HIGHWAY CHANGING LANES BECAUSE MIRROR IS CLOUDY.

THE COLLISION AVOIDANCE SYSTEM BLOWS FUSES AND STOPS WORKING, BUT THE LIGHT ON THE DASH CONTINUES TO INDICATE THAT EVERYTHING IS WORKING. IN OTHER WORDS, THERE IS NO WAY TO LEARN THAT THE COLLISION SYSTEM IS OFFLINE UNLESS YOU'RE WILLING TO SIMULATE A NEAR CERTAIN COLLISION (WHICH I DID WITH THE DEALER IN MY CAR AND HE FINALLY ACKNOWLEDGED THE PROBLEM), OR HAVING AN ACTUAL ACCIDENT. THIS IS CLEARLY A DESIGN FLAW. IF THE FUSE IS BLOWN, OBVIOUSLY THE SYSTEM SHOULD SHOW AN ERROR WHEN IT'S ENGAGED - NOT A GREEN INDICATOR.

STEERING WHEEL "LOCKS" UNDER CERTAIN CONDITIONS AND MUST BE JERKED TO HAVE THE STEERING WORK PROPERLY. JERKING STEERING WHEEL CAUSES CAR TO SWERVE CAUSING DANGEROUS SITUATION. CONDITIONS: (1) CAR HAS BEEN SITTING IN WARM SUN FOR HOURS, (2) CAR IS THEN DRIVEN ON SMOOTH HIGHWAY AT SPEEDS OVER 60MPH, (3) THE STEERING WHEEL LOCK OCCURS RANDOMLY ON DIFFERENT HIGHWAY AREAS (NOT SAME PART OF HWY), (4) HAS NOT OCCURRED AT LOW SPEEDS OR IN SMALL AREAS LIKE PARKING LOTS OR NEIGHBORHOODS. CAR: RWD, GS350 LUXURY PACKAGE, NO LANE KEEPING ASSIST ON THE VEHICLE TESTED: HAD TIRES CHECKED, REBALANCED AND ROTATED AND STEERING WHEEL LOCK STILL OCCURS.

APRIL 26, 2019 WAS DRIVING WITH FAMILY OUR 2016 LEXUS ES300H ON I-44 WEST, HEADING INTO JOPLIN, MO. THE RADAR CRUISE CONTROL WAS SET TO 75 MPH, AND I WAS DRIVING IN LEFTMOST PASSING LANE BEHIND A CAR GOING ABOUT 65 MPH, WHICH KEPT MY SPEED ALSO AT 65 MPH. THE CAR DIRECTLY IN FRONT OF ME MOVED TO AN OPEN LANE TO THE RIGHT, WITH CLEAR PATH IN FRONT OF MY VEHICLE TO ALLOW ACCELERATION UP TO 75 MPH. NOTE: IT WAS A CLEAR DAY, SLIGHTLY CLOUDY, ROAD WAS FLAT, NO CURVES. INSTEAD OF ACCELERATING MY VEHICLE SUDDENLY INSTEAD APPLIED THE BRAKES, THE ACCELERATOR PEDAL NOT RESPONSIVE TO ANYTHING I DID TO INCREASE OR MAINTAIN SPEED, WITH VEHICLE QUICKLY COMING TO A STOP AS I MOVED INTO THE GRASS MEDIAN AREA SEPARATING THE FREEWAY BEFORE CAR DIED IN THE PASSING LANE. COLLISIONS WAS BARELY AVOIDED AS PICKUP TRUCK BEHIND ME SLAMMED ON THEIR BRAKES AND VEERED INTO MEDIAN GRASS TO AVOID HITTING ME OR GETTING REAR ENDED THEMSELVES FROM BEHIND. MY CAR CAME TO A COMPLETE STOP EVEN THOUGH ENTIRE TIME I HAD ACCELERATOR DEPRESSED. ONCE STOPPED I EXITED THE CAR, TALKED TO THE OTHER DRIVER, WHO INFORMED ME MY BRAKE LIGHTS WERE ON DURING THE ENTIRE INCIDENT. I WENT BACK TO THE CAR WHICH WAS STILL RUNNING, CAR ONCE AGAIN RESPONDED TO ACCELERATOR BEING DEPRESSED, AND WE CONTINUED OUR JOURNEY. IT APPEARS THE PRE COLLISION SYSTEM WHICH THIS CAR HAD TURNED ON AT THE TIME IMPROPERLY ENGAGED, EVEN THOUGH NOTHING WAS IN FRONT TO HAVE CAUSED PROPER ACTIVATION. WE WERE LUCKY, WE COULD HAVE EASILY BEEN REAR ENDED BY A SEMI-TRUCK AS THEY HEAVILY TRAVEL THIS FREEWAY, OR POSSIBLY BEEN IN A LOCATION WHERE THERE WAS NOT A GOOD SHOULDER TO ALLOW THE QUICK STOP WITH MINIMAL IMPACT TO TRAFFIC GOING AT HIGH SPEED.

TAKATA RECALL. SCREEN SAYS: SRS AIRBAG SYSTEM MALFUNCTION HAS BEEN DETECTED. ADVISES TO CONTACT OUR LEXUS DEALER IMMEDIATELY TO HAVE VEHICLE INSPECTED. WE HAVE DONE THIS AT LEAST 3 SEPARATE TIMES. NO ETA AS TO WHEN THIS ISSUE WILL BE RESOLVED.