LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2007 LEXUS GS 350
    - WEST COVINA, CA

    TRUNK LATCH NUT CAN BECOME LOOSE AND FALL OUT MAKING IT IMPOSSIBLE TO CLOSE TRUNK

    Source: NHTSA WEB SITE
  • 2007 LEXUS IS 250
    - CONNELLSVILLE, PA

    OWNERS OF TOYOTAS AND LEXUS VEHICLES ARE EXPERIENCING PROBLEMS WITH THE AIRBAG OCCUPANT SENSOR LOCATED UNDER THE RIGHT FRONT SEAT DEALERS ARE NOT ACKNOWLEDGING THIS PROBLEM. IT IS ALL OVER THE INTERNET AND FACEBOOK. IT IS SIMILAR TO THE TACOMA FRAMES RUSTING OUT PREMATURELY. EVENTUALLY THEY ACKNOWLEDGED THE PROBLEM AND TOOK ACTION. IT APPEARS THEY WON'T TAKE ANY ACTION UNTIL PRESSURED.

    Source: NHTSA WEB SITE
  • 2017 LEXUS RX350
    - OCEANSIDE, CA

    BLIND SIDE MONITOR ON RIGHT HAND SIDE DOES NOT ALERT WHEN PASSING TRUCKS AND CARS AT HIGHWAY SPEEDS. AT LOWER SPEEDS IT WORKS PROPERLY. WHEN PASSING VEHICLES ON THE LEFT THE LEFT SIDE WARNING LIGHT COMES ON PROPERLY.

    Source: NHTSA WEB SITE
  • 2006 LEXUS IS
    - NOBLESVILLE, IN

    REAR VIEW MIRROR HAS DEGRADED AND IS A COMMON PROBLEM. HAS BLACK SPOTS AND LINES THAT RENDER IT UNUSABLE AND PREVENT THE DRIVER FROM BEING ABLE TO SEE BEHIND THEM VIA UTILIZATION OF THE MIRROR LEADING TO ACCIDENTS.

    Source: NHTSA WEB SITE
  • 2017 LEXUS RX350
    - GAINESVILLE, VA

    PULLED INTO HOTEL PARKING LOT AT 11:05AM (PERFECT WEATHER - PARKING LOT EMPTY) AND ,AFTER TURNING INTO THE PARKING SPOT AT A SLOW SPEED, THE CAR SUDDENLY ACCELERATED AND HIT THE SIDE OF THE HOTEL. THE BUILDING WASN'T DAMAGED, BUT THE CAR HAD SERIOUS FRONTAL DAMAGE. THE HOTEL MANAGER DIDN'T CALL THE POLICE SO THERE ISN'T A POLICE REPORT. THE AIR BAGS DID NOT GO OFF. I FEEL THERE WERE SEVERAL POSSIBLE LEXUS PROBLEMS WITH THIS INCIDENT: THE AIR BAGS DID NOT GO OFF EVEN THOUGH THERE WAS OVER $17,000 IN REPAIRS (EVEN THE ENGINE HAD TO BE REMOVED),; THE AUTOMATIC BRAKING SYSTEM DIDN'T ENGAGE; AND THE SUDDEN ACCELERATION OF THE CAR FROM A SLOW ENTRY INTO THE PARKING SPACE. CURRENTLY THE CAR IS AT A LEXUS DEALER WAITING FOR THE LEXUS HIRED INSPECTOR TO EXAMINE IT. WE HAVE PICTURES AND A COMPLETE LIST OF REPAIRS IF REQUESTED. W E DO NOT HAVE A REPORT YET FROM THE LEXUS INSPECTION BECAUSE IT HASN'T BEEN INSPECTED YET. ...*BF..*JB

    Source: NHTSA WEB SITE
  • 2004 LEXUS GX 470
    - CHARLOTTE, NC

    MY GX470 2004 HAS RUST ON FRAME, SHOCKS AND SUSPENSION. HAVE BEEN TOLD THAT THEY WILL NOT MAKE ANY REPAIRS BECAUSE THEY WILL COST MORE THAN VEHICLE. LEXUS SHOULD REALLY CONSIDER THESE FRAMES FROM DANA OHIO IN THE RECALLS AS THE OTHERS. OVER THE YEARS I HAVE HAD THE RADIATOR, EMERGENCY BRAKE AND RIMS ALL RUST OUT AND REPLACED AS WELL AND THE VEHICLE IS NOT EVEN IN SNOW OR BEACH AREAS. THESE VEHICLES ALSO HAVE THE SEAT BELT ISSUE WHICH MAKES THE AIRBAG LIGHT STAY ON. AS NICE AND RELIABLE THESE VEHICLES WERE I BELIEVE LEXUS SHOULD BACK THEIR PRODUCT!

    Source: NHTSA WEB SITE
  • 2013 LEXUS LX570
    - BROOKLYN, NY

    TL* THE CONTACT OWNS A 2013 LEXUS LX570. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF BROOKLYN (6502 5TH AVE, BROOKLYN, NY 11220, (888) 783-7760) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2018 LEXUS RX350
    - ELKHART, IN

    I WAS TRAVELING ON A 4 LANE DIVIDED HIGHWAY AT 60MPH. WEATHER CONDITION WAS SUNNY AND 10DEG. SUDDENLY I HEARD A LOUD CRACKING NOISE THAT WAS STARTLING. FORTUNATELY THERE WERE NO OTHER CARS AROUND AND THE INTERIOR SHADE WAS CLOSED. I ARRIVED AT MY DESTINATION TO FIND THE SUNRROOF HAD SHATTERED AND THERE WAS GLASS SHARDS ON THE INTERIOR SHADE. I HAVE ONLY HAD THIS CAR 5 MO., AM THE ONLY DRIVER. THE CAR IS PARKED IN THE GARAGE OVERNIGHT AND I HAVE NEVER OPENED THE SUNROOF OR THE INTERIOR SHADE. I RETURNED THE CAR WITHIN TWO HOURS OF THE EVENT FOR REPAIR ASSUMING IT WAS A DEFECTIVE SUNROOF. I'VE BEEN TOLD THAT IT IS NOT UNDER WARRANTY AND THAT IT WILL COST $960 PLUS TAX TO FIX. SINCE MY INSURANCE DEDUCTIBLE IS $1000, THIS IS AN OUT OF POCKET EXPENSE! I HAVE REPORTED THE EVENT TO THE LEXUS GUEST EXPERIENCE CENTER AND THE REP SAID THAT THEY WILL REVIEW BUT THERE IS NO PROMISE OF REIMBURSEMENT. I AM ALSO REPORTING THIS TO CONSUMER REPORTS. SINCE EXPLODING SUNROOFS HAVE BEEN A PROBLEM FOR YEARS WITH DIFFERENT MAKES AND MODELS, I FEEL IT IS IMPERATIVE THE NHTSA DO MORE TO REGULATE THE MANUFACTURERS.

    Source: PORTABLE SAFETY COMPLAINT FORM
  • 2009 LEXUS IS 250
    - HOLIDAY, FL

    MY DASHBOARD IS MELTED AND STICKY. CAN BE A SAFETY HAZARD FOR GLARE ON THE ROAD.

    Source: NHTSA WEB SITE
  • 2006 LEXUS GS430
    - ORANGE, TX

    TL* THE CONTACT OWNS A 2006 LEXUS GS430. AFTER THE VEHICLE WAS DRIVEN AND PARKED FOR APPROXIMATELY 10-15 MINUTES, THE CONTACT NOTICED FLAMES UNDERNEATH THE HOOD. THE FIRE WAS EXTINGUISHED BY A FRIEND. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE CONTACT STATED THAT THE FIRE MAY HAVE ORIGINATED FROM THE BATTERY COMPARTMENT. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE