LEXUS Complaints

NHTSA RECALL NUMBER18V887 - LEXUS RELEASED SAFETY RECALL JLL (INTERIM NOTICE J2L) WITH A NOTICE THAT LEXUS IS CURRENTLY DEVELOPING THE REMEDY AND WILL NOTIFY OWNERS BY MID-FEBRUARY 2019. IT IS NOW APRIL WITH NO UPDATE OR NEW INFORMATION FROM LEXUS. NO REMEDY HAS BEEN DEVELOPED AND NO NEW TIMELINE HAS BEEN ESTABLISHED.

TL* THE CONTACT OWNS A 2004 LEXUS ES. WHILE OPERATING THE VEHICLE, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 170,000.

THE CAR ABRUPTLY JERKS FORWARDS OR SLOWS DOWN WHEN SWITCHING GEARS. THERE IS A KNOCKING SOUND WHEN YOU ACCELERATE. THE RPM INCREASE TO 6K-7K BEFORE THE NEXT GEAR IS ENGAGED AND THEN CAR ABRUPTLY THRUSTS FORWARD. THE CAR ACCELERATES AND DECELERATES RANDOMLY. THIS CAR CANNOT BE DRIVEN SAFELY IN THIS CONDITION. THE CAR ONLY HAVE 1116 MILES AND IS A 2019 MODEL.

MY 2011 LEXUS RX350 HAS RUBBER OIL COOLER HOSE AND LEXUS USA WILL NOT REPLACE THE PRESSURIZED RUBBER HOSE DESPITE KNOWN INCIDENTS OF CATASTROPHIC FAILURE OF THE PART. ON SOME RX350 MODELS, LEXUS HAS AN EXTENDED WARRANTY AND REPLACEMENT IN CASE THE PART IS LEAKING OIL, BUT I WAS TOLD BY LEXUS THAT MY PARTICULAR VIN IS NOT ELIGIBLE FOR THE EXTENDED WARRANTY. BUT EVEN IF I HAD THE WARRANTY, LEXUS WILL NOT PREEMPTIVELY REPLACE THE PART, DESPITE 1) SAFETY CONCERN OF FAILURE ON HIGHWAY AT HIGH SPEEDS AND FIRE HAZARD RISK, 2) POTENTIAL CATASTROPHIC ENGINE FAILURE AS THE LINE WOULD RUPTURE AND ALL OIL WOULD BE LOST WITHIN SECONDS AND ENGINE WOULD SEIZE AND 3) POTENTIAL ENVIRONMENTAL DAMAGE OF LOSS 6.4 QUARTS OF OIL OVER ROADWAYS. PLEASE CONSIDER ADVISING LEXUS TO DO A SAFETY RECALL ON ALL RUBBER OIL COOLER HOSE PARTS. THANK YOU.

THE DASH STARTED CRACKING AND NOT FROM ABUSE. IT IS PARKED IN A COVERED GARAGE WHEN NOT IN USE. I'VE READ THE SAME COMPLAINTS. IT IS A MANUFACTURE DEFECT AND I'M AFRAID IT WILL AFFECT THE AIR BAG DEPLOYMENTS. THE MANUFACTURE SHOULD TAKE CARE OF THIS AND REPLACE THE DASH BOARD.

MY DASH PANEL AND DOOR HANDLES ARE MELTING IN THE SUN. THE DASH PANEL IS ESPECIALLY PROBLEMATIC AS IT IS EXTRUDING A SHINY CLEAR TAR LIKE SUBSTANCE THAT CAUSES A SIGNIFICANT GLARE VISIBILITY PROBLEM WHILE DRIVING INTO THE SUN, CAUSING ME TO NEARLY MISS ANOTHER VEHICLE TURNING IN FRONT OF ME AT AN INTERSECTION.

TL* THE CONTACT OWNS A 2010 LEXUS LX750. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MELTING DASHBOARD AND AROUND THE GEAR SHIFT AND LEXUS WILL NOT DO ANYTHING ABOUT IT. POOR CUSTOMER SERVICE FOR A SO CALLED "LUXURY" BRAND. I HAD SOME PAPER ACTUALLY STICK TO THE PLASTIC AROUND THE GEAR SHIFT AND WHEN I WENT TO PICK IT UP I HAD TO PEEL IT OFF THEN I TRIED CLEAN IT OFF WITH JUST WATER AND A RAG AND IT LEFT MARKS. I WANT SOMETHING DONE BY LEXUS. A LOT OF PEOPLE ARE HAVING THIS SAME PROBLEM SO WHY ISN'T LEXUS DOING ANYTHING ABOUT IT? I WANT SOMETHING DONE! MY DASH AND PLASTIC AROUND THE GEAR SHIFT NEED TO BE REPLACED AND IT HAS NOTHING TO DO WITH NORMAL WEAR AND TEAR. I JUST FOUND THIS SITE THAT'S WHY I'M JUST NOW REPORTING IT BUT THIS HAS BEEN A PROBLEM SINCE ABOUT 2014. LEXUS SHOULD OWN UP TO THEIR MISTAKES AND FIX THEM. I WILL KEEP CALLING AND KEEP GOING TO THE DEALERSHIP UNTIL SOMETHING IS DONE!

VEHICLE WHILE DRIVING AT SPEED OF 30 TO 50 MILES AN HOUR SUDDENLY HAS SINGLE WHEELED FRONT BREAKING ON LEFT WHEEL OR RIGHT WHEEL ALL OF A SUDDEN. TENDS TO FEEL LIKE WHAT THE BRAKING SYSTEM DOES DURING THE ACTIVATION OF THE VEHICLE SKID CONTROL SYSTEM WHILE DRIVING ON SLIPPERY SURFACES IN WINTER LIGHT CONDITIONS. THIS ALSO HAPPENS WHEN THE VEHICLE IS PUT INTO REVERSE AFTER FIRST STARTING ENGINE, SHIFTING INTO REVERSE AND BACKING UP SHORT DISTANCE. THE FACT THAT THE VEHICLE DOES IT WHILE DRIVING AT SPEEDS OF 30 TO 50 MILES AN HOUR IS QUITE DANGEROUS DUE TO THE FACT THAT IT HAPPENS ALL THE SUDDEN AND DRY PAYMENT. THIS HAPPENED AT HIGHWAY SPEED'S IN TRAFFIC WITH US COULD HAVE CAUSED AN ACCIDENT THOUGH I WAS ABLE TO SAFELY PULL OVER.

THE BREAK PADS TO MY 2017 LEXUS RC 200T ARE GRINDING INTO MY ROTORS. I HAVE TAKEN MY VEHICLE TO THE LEXUS DEALERSHIP MULTIPLE TIMES (4) AT FIRST I WAS FORCED TO PAY FOR THE ISSUE, WITH THE DEALER MAKING A RIDICULOUS CLAIM THAT A SMALL PEBBLE JUMPED IN BETWEEN MY BREAK PAD AND ROTORS. THE SECOND TIME THEY TOOK RESPONSIBILITY AND FILED A GOODWILL CLAIM AND REPLACED BRAKES AND DISCS. THIRD TIME THEY COVERED UNDER WARRANTY, REPLACED BREAKS AND DISCS. MY CAR IS CURRENTLY AT THE DEALER FOR THE SAME THING. I'VE TOLD THEM THAT THEIR BREAK PAD SUPPLIER HAS GOT TO BE THE PROBLEM BECAUSE THE TECHNICIANS FIND THAT THE BREAK PADS HAVE LARGE METAL SHARDS WITHIN THE BREAK PAD WHICH KEEP GRINDING INTO THE DISCS RESULTING IN VERY UNSAFE BREAKING PERFORMANCE. I WASN'T GOING TO FILE THIS CLAIM SINCE THEY ARE VERY NICE ABOUT TRYING TO RESOLVE MY PROBLEM BUT TODAY I RECEIVED A CALL THAT SOUNDED SHADY WITH THE FIRST THING BEING SAID THAT THIS WASN'T A SAFETY ISSUE OR CONCERN BECAUSE THE CAR STILL STOPS AS INTENDED, WELL, THAT'S BOGUS. A VEHICLE BRAKES SHOULDN'T BE FORCED TO GRIND INTO THE DISCS IN ORDER FOR IT TO STOP SAFELY. PLEASE INVESTIGATE.