LEXUS Complaints

DASHBOARD MELTS AND BECOMES STICK AND SHINY, CAUSING EXCESSIVE GLARE AND SIGNIFICANTLY REDUCING THE DRIVERS ABILITY TO SEE OUT OF WINDSHIELD. THIS IS A WELL DOCUMENTED MANUFACTURING DEFECT. CONTACTING LEXUS/TOYOTA ABOUT THIS AND THEY REFUSED TO PROVIDE ANY ASSISTANCE TO RECTIFY THIS PROBLEM. THE PROBLEM IS NOT BAD IN THE WINTER TIME. BUT WITH AMBIENT TEMPERATURES ABOVE 40 DEGREES F AND WITH THE SUN SHINING IN THE CAR WINDSHIELD THE DASHBOARD MELTS AND BECOMES SHINY AND STICKY CAUSING DRIVER VISION ISSUES. HAVE CONTACTED MANUFACTURES CUSTOMER SERVICE AND LOCAL DEALERS FOR PAST SIX MONTHS WITH NO HELP FROM OTHERS. AUTO IS LOW MILLAGE 65,000 AND IS GARAGED WHEN AT HOME.LOCATED IN MIDWEST. THIS IS MORE THAN A COSMETIC INTERIOR ISSUE, AS IT CAUSES THE DRIVE TO HAVE IMPAIRED OPERATION OF VEHICLE AND SHOULD MANDATE A RECALL

THE REAR VIEW MIRROR HAS BLACK LINES ON IT, WHICH INDICATES THE COATING BEHIND THE MIRROR IS DETERIORATING IN SOME WAY. I LOOKED UP THE ISSUE NOW AND REALIZED THIS IS A MORE WIDESPREAD ISSUE. SOME CUSTOMERS ONLINE HAVE INDICATED IT'S HARD TO SEE ANYTHING USING THE REAR VIEW CAMERA, THOU MY REAR VIEW HAS NOT GO TO THAT POINT.

I STARTED TO SMELL A STRONG FUEL SMELL AT STARTUP INSIDE AND OUTSIDE OF THE CAR. THEN THE FUEL SMELL DISSIPATE AFTER DRIVEN.

THE LEATHER ON THE DASHBOARD BREAKS OFF IN PIECES. CAN'T ATTACH ANYTHING TO IT, SUCH AS CELL PHONE HOLDER. LEATHER ON DASHBOARD JUST TEARS RIGHT OFF.

THIS CAR HAS BEEN WRECKED, DUE TO THE AIRBAG, AND THE TITLE WAS HANDED OVER TO THE INSURANCE COMPANY AND THEY ISSUED US A CHECK FOR SETTLEMENT. THE CAR WAS CONSIDERED A TOTAL LOSS. WE NO LONGER OWN THIS CAR; HOWEVER, WE KEEP GETTING 3 OR 4 POSTCARDS EVERY MONTH NOTIFYING US OF THE RECALL. I HAVE MADE COUNTLESS PHONE CALLS TO GET OUR NAMES REMOVED FROM THE RECALL MAILING LIST, TO NO AVAIL. IT IS EMOTIONALLY DISTRESSING TO ME TO SEE THESE POSTCARDS ARRIVING, REMINDING ME OF THE AUTO ACCIDENT THAT ALMOST CLAIMED MY HUSBAND'S LIFE. OUR RECALL I.D. NUMBER IS KB8-42S. WOULD SOMEONE PLEASE REMOVE US FROM THE MAILING LIST. THE ACCIDENT OCCURED ON 7/18/2018 AND THE AIRBAG EXPLODED, CAUSING HIM TO HIT A TREE HEAD ON. HE WAS AIRLIFTED TO A TRAUMA CENTER AND SPENT OVER A WEEK IN INTENSIVE CARE, FOLLOWED BY SEVERAL SURGERIES AND FOLLOW UP HOSPITAL STAYS. PLEASE, SOMEONE, REMOVE US THE LIST.

TAKATA RECALL. MY CAR HAD THE AIRBAG RECALL BUT IT SEEMS LIKE DURING THE RECALL THEY DIDN'T REPLACE THE AIRBAG WIRING HARNESS, CAUSING THE AIRBAG DASH LIGHT.

VEHICLE WAS IN LOW RANGE GOING IN REVERSE WITH A TRAILER VERY SLOW WHEN OUT OF NOWHERE IT ENGAGED FASTER AND WOULDN'T STOP ACCELERATING FOR 15 FEET OF THIS AND IT STOPPED MY FOOT WAS NOT ON THE GAS SO THERE WAS NO REASON WHY IT SHOULD HAVE ENGAGED IN THE MANNER THAT IT DID IN FACT I HAD BOTH FEET ON THE BRAKE TRYING TO STOP IT IT FELT LIKE I HIT SOMETHING WHEN IT STOPPED BUT I DIDN'T HIT ANYTHING. THIS ALL OCCURRED WHILE I WAS BACKING A BOAT INTO MY DRIVEWAY WHICH IS LEVEL GROUND

ON 3/11/2019 I WAS DRIVING ABOUT 35 MPH WHEN ALL OF A SUDDEN MY POWER STEERING WENT OUT AND LOCKED UP WHILE DRIVING ALMOST IMPOSSIBLE TO TURN. I HAD TO SLAM THE BRAKES TO NOT HIT A MEDIAN. LUCKILY I DIDN'T GET REAR ENDED. TOOK MY CAR TO THE DEALER. I FOUND MYSELF FROM RESEARCH THE VEHICLE HAS A CAMPAIGN RECALL "9LC" AND THEY SAID MY CAR DOES NOT FALL UNDER THE VIN NUMBER RANGE FOR THE REPAIR. DID MY OWN RESEARCH AND FOUND IT WAS WITHIN RANGE (HOW CAN I GET MORE INFORMATION FOR MY VEHICLE THAN THE DEALER? SEEMS FISHY TO ME LIKE THEY DON'T WANT TO DO WARRANTY WORK) THEY AGREED TO COVER IT IF IT WAS THE STEERING RACK. NOW THEY DID THERE DIAGNOSTICS TO CONFIRM THE ISSUE. TWO DAYS LATER THEY SAID YES IT IS THE STEERING RACK BUT THE RECALL WAS DONE ALREADY BY ANOTHER DEALERSHIP YEARS AGO. CALLED THE OTHER DEALERSHIP THEY MENTIONED AND THEY HAVE NO RECORD OF REPLACING THE STEERING RACK, EVEN HAD THEM FAX ME THE INVOICES. ALSO CHECKED CARFAX AND THERE IS NO RECORD AS WELL BUT EVERYTHING ELSE SHOWS? CURRENTLY I HAVE A CASE OPEN WITH LEXUS CORP. HOPEFULLY THEY FIX THIS DANGEROUS SAFETY CONCERN. DEALER TRIED SELLING ME THIS REPAIR FOR $4,000. WHICH IS OUTRAGEOUS. IT HAS BEEN OVER A WEEK AND I AM ON STANDBY WAITING A RESPONSE FROM LEXUS CORP.

THE COOLANT VALLEY PLATE SEAL ON MANY 2008-2014 LEXUS IS F MODELS FAIL PREMATURELY CAUSING LOSS OF COOLANT AND CAUSE DAMAGE. I WAS CHANGING THE OIL ON MY 2010 IS F WHEN I NOTICED THE PINK COOLANT ALL OVER MY TRANSMISSION AND I HAVE TO TOP MY COOLANT OFF WEEKLY SO I DON'T DAMAGE MY VEHICLE. LEXUS HAS MANY CASES OF THIS DOCUMENTED BUT WONT SAY THAT ITS AN ISSUE.

UPON INITIAL START UP THE AIRBAG FAILURE TAKE TO DEALER IMMEDIATELY' WARNING LIGHT DISPLAYED. TOOK TO DEALER THAT DAY, WARNING LIGHT WENT OUT BUT DEALER OBTAINED A CODE SRS B19A6 INDICATING A PROBLEM WITH AN OPEN CIRCUIT ON THE HEADREST INFLATOR. TOLD TO RETURN IF LIGHT COMES BACK ON, IT DID AND REQUIRED REPLACEMENT OF HEADREST INFLATOR AND THE CENTER AIRBAG ECU SENSOR ASSEMBLY. MANUFACTURE PROVIDED $750 CREDIT TOWARDS A $1,515.08 REPAIR.