LEXUS Complaints

RECENTLY ACQUIRED LISTED PRE-OWNED, CERTIFIED VEHICLE. BOUGHT WHEEL AND TIRE COVERAGE. HAND WASHED CAR AFTER 4-DAYS OF OWNERSHIP AND DISCOVERED BROKE WHEEL. DEALER SAYS THE STYLE WHEEL ON THE VEHICLE IS ROUTINELY REPAIRED BY THEM (NOT REPLACED.) DEALER REP (WESLEY PETERS, SEWELL LEXUS, DALLAS) WHEEL IS COMMONLY DAMAGED BY IMPROPER TORQUEING OF LUG NUTS. LEXUS DRIVERS I KNOW DO NOT KNOW THE TORQUE SPECS NOR DO THEY CARRY A TORQUE WRENCH. HAVE A FLAT? GOOD LUCK YOU DO NOT BREAK A WHEEL WHILE CHANGING FLAT! SEWELL LEXUS IS NOW REPAYING THE WHEEL NOT HONORING THE WHEEL AND TIRE COVERAGE AND REPLACING IT! WRITER HAS CONTACTED LEXUS NORTH AMERICA CONCERNING THE PROBLEM. DEALER REP PETERS ALSO STATED THE FIRM ROUTINELY REPAIR ALL STYLES OF LEXUS WHEELS AND WRITER SHOULD NOT BE CONCERNED. COULD THE NHTSA PLEASE LOOK INTO WHY LEXUS WHEELS SHOULD REQUIRE REPAIR BEFORE SOMEONE BOUNCES OF THE HIGHWAY WITH A BROKE WHEEL.

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED AND MELTED. THE FRACTURE BEGAN FROM THE PASSENGER SIDE TO THE IGNITION AREA. THE DASHBOARD WAS BROKEN INTO PIECES AND EXPOSED THE IGNITION, WHICH CAUSED THE KEY TO BE LOOSE. THE CONTACT SPOKE WITH STERLING MCCALL LEXUS (10025 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 995-2600) AND WAS INFORMED THAT THE VEHICLE'S WARRANTY HAD EXPIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE DASHBOARD REPLACEMENT PROGRAM HAD EXPIRED FOR THE 2008 LEXUS ES350. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 118,000. *JS

TL* THE CONTACT OWNS A 2016 LEXUS ES350. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THE SUN ROOF EXPLODED AND GLASS SHATTERED OUTSIDE OF THE VEHICLE. THE SIDE COVER WAS CLOSED DUE TO THE FAILURE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

VEHICLE FAILED INSPECTION DUE TO RUST HOLE IN FRAME AND TRANSMISSION SUPPORT. THE MECHANIC SAID THAT THE REST OF THE FRAME IS IN GOOD CONDITION WHICH LEADS ME TO BELIEVE THAT IT MUST BE A DEFECT WITH MATERIALS USED FOR THE FRAME, I WOULD EXPECT SAME TYPE OF DAMAGE TO THE REST OF THE FRAME. THE CAR WAS WELL MAINTAINED, AND IT IS IN GREAT CONDITION OTHERWISE, AFTER CLOSE TO 103,000 MILES. THIS MAY BE RELATED TO THE TOYOTA FRAME RUST ISSUES THAT WERE REPORTED SINCE, TO MY KNOWLEDGE THE GX SHARES THE SAME FRAME AS OTHER TOYOTA SUVS/TRUCKS. LEXUS REFUSED TO HELP W/ THE REPAIR ETC. AND THEY DEEMED THE VEHICLE UNSAFE TO DRIVE, I HAVE TO TOW IT OUT OF THEIR DEALERSHIP. ATTACHED, MY SHOP REVIEW, LEXUS REVIEW AND PICTURES FROM MY MECHANIC. I AM ASKING LEXUS FOR THE PICTURES THEY TOOK WHILE THE CAR WAS IN SHOP.

CAR WAS DRIVING FINE ALL DAY. AT 7PM WENT TO BACK OUT OF A PARKING SPOT AND THE P/S LIGHT CAME ON AND STEERING WHEEL IS LOCKED. TURNED THE CAR OFF AND ON AGAIN, BUT PROBLEM IS STILL THERE. HAD TO HAVE THE CAR TOWED TO A REPAIR SHOP. THE STEERING WHEEL IS IMPOSSIBLE TO MOVE, VERY HARD.

GETTING TOTALLY JERKED AROUND THEY CALL AND NEVER FOLLOW UP. THIS HAS BEEN GOING ON FOR YEARS. NOT ABLE TO DRIVE THE CAR FOR YEARS NOW.

THE VEHICLE IS ALL WHEEL DRIVE. BOTH FRONT TIRES HAVE EXCESSIVE WEAR ON THE INSIDE. THIS WEAR IS SO SEVERE THAT THE CORDS WERE SHOWING ON THE INSIDE EDGE OF THE TIRES, WHILE THE REMAINING PORTION OF THE TIRE LOOKS NORMAL. THE TIRES NEEDED REPLACEMENT AFTER 10,000 MILES. LEXUS HAD PERFORMED AN ALIGNMENT AND ALL SCHEDULED SERVICES. WHEN I QUESTIONED THE DEALER ABOUT THE EXCESSIVE WEAR (LEXUS OF WARWICK, RI), I WAS TOLD THAT THIS WAS NORMAL AND THE CAR ORIGINALLY CAME WITH A FACTORY NOTICE INFORMING THE PURCHASER THAT THE INSIDE OF THE FRONT TIRES WERE PRONE TO EXCESSIVE WEAR. I PURCHASED THE VEHICLE AS A FACTORY CERTIFIED VEHICLE WITH 20,000 MILES ON IT AND DID NOT RECEIVE ANY NOTICE, NOR WAS IT INCLUDED IN THE OPERATOR'S MANUAL.

I HAVE AN 2006 LEXUS GX470 AND THESE LIGHTS CAME ON: ABS, VSC TRAC, VSC OFF, SKID, AND CHECK ENGINE. THE VEHICLE STARTED MAKING A HUMMING NOISE AT START UP AND NOW DRIVES IN STALLED MODE. HAD CODES CHECK AND IT TURNS OUT I HAVE THE DREADED SECONDARY AIR INJECTION SYSTEM (EMISSIONS) DEFECT P0412, P0418 ,P1440/P1443, P1441/P1444, P2440, P2445, P1442/P1145 , WHICH IS A RECURRING PROBLEM. REPLACEMENT IS A NIGHTMARE FOR SELF REPAIR OR A $2000+ REPAIR.

I PURCHASED MY VEHICLE (USED) IN 2014. I HAVE EXPERIENCED A REBUILT TRANSMISSION ($4200), NEW ALTERNATOR AND NOW I'M CURRENTLY EXPERIENCE OIL CONSUMPTION. MY CAR IS BURNING OIL AT-AT-A RAPID PACE. I HAVE REPLACED MY OIL TWO TIMES IN TWO MONTHS. MY MECHANIC HAS INFORMED ME THAT IT'S THE ENGINE (MANUFACTURER ISSUE) AND IT IS DUE TO CARBON BUILD UP DUE TO A STANDARD FOR THIS MAKE, MODEL AND YEAR. IT'S BURNING ALOT OF OIL THAT IS CAUSING THE BUILD UP IN THE ENGINE. IT WAS ADVISED THAT I SHOULD REPLACE THE ENGINE (WHO CAN AFFORD THAT) OR HAVE IT REBUILT. IF THIS A MANUFACTURER DEFECT IT IS NOT THE RESPONSIBILITY OF THE OWNER. THIS IS MY ONLY VEHICLE AND I'M A MOTHER OF TWO YOUNG CHILDREN. IT'S VERY UNSAFE FOR ME TO DRIVE AND IS JERKING; WHILE I DRIVE. I JUST TOPPED OFF MY OIL AGAIN THIS WEEKEND; DUE TO THE OIL LIGHT COMING ON. I ONLY HAVE 146,461 MILES ON THE VEHICLE. THAT'S VERY LOW FOR A 13-YEAR OLD CAR. THIS IS MY SECOND LEXUS AND IT'S VERY TROUBLING TO NOT ONLY READ THIS COMMON PROBLEM FOR THIS YEAR, AND MODEL CAR. LEXUS ARE USUALLY RELIABLE VEHICLES.

SINCE THE PURCHASE OF THIS VEHICLE ON MARCH 25, 2017, TWO ALIGNMENTS HAVE BEEN DONE TO THIS VEHICLE. WAS TOLD BY THE SERVICE CENTER THAT THIS KIND OF VEHICLE IN THIS PARTICULAR MODEL NEEDS ALIGNMENTS AT 5K MILES, THAT WOULD BE AT LEAST TWICE A YEAR. I WAS NOT INFORM OF THIS INFORMATION. HAD I KNOWN THIS REQUIREMENT, I WOULD NOT HAVE PURCHASE THIS VEHICLE. ALSO, ACCORDING TO THE LEXUS MANUAL, IF THE STEERING WHEEL STEER TO THE LEFT AND/OR RIGHT IT IS NOT NORMAL AND RECOMMEND TO GET AN ALIGNMENT DONE. IN MY CASE, THE STEERING WHEEL SEEMS FIND BUT THE VEHICLE ACTUALLY MAKES LOUD NOISE, THE SOUND LIKE THE AIRPLANE ABOUT TO TAKE OFF OR ABOUT TO LAND THAT HOW LOUD IT WAS AND THAT'S WHEN I TOOK IT TO THE LEXUS SERVICE CENTER TO GET IT SERVICED. TO MY SURPRISED THAT THE INNER REAR TIRES WERE SO THIN COMPARING TO MIDDLE AND OUTER EDGES AND THAT IT REQUIRES ALL 4 TIRES TO BE REPLACED. BEAR IN MIND THAT I ONLY HAVE THIS CAR FOR LESS THEN TWO YEARS. NO ONE SEEMS TO HAVE AN ANSWER WHEN ASKED. GOT THE EXACT SAME RESPONSE THAT THIS TYPE OF CAR IS A "HIGH PERFORMANCE" VEHICLE THEREFORE IT WILL GO THROUGH TIRES. I AM SO SORRY TO SAY, BUT I HAVE OWN A BWM 325CI FOR 14 YEARS I ONLY NEED TO REPLACE ALL OF MY TIRES TWICE AND ALIGNMENTS TWICE AND CURRENTLY STILL RUNNING PERFECTLY FINE.