LEXUS Complaints

TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE REVERSING THE VEHICLE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO LEXUS OF WATERTOWN (330 ARSENAL ST., WATERTOWN, MA 02472, (888) 677-9785) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE WITH THE BRAKES. THE BRAKES WERE LUBRICATED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. *TT*JB

I ENTER THE VEHICLE, APPLY MY FOOT TO THE BRAKE TO START THE VEHICLE, ENGAGING THE REAR END LIGHTS. I KEEP MY FOOT APPLIED TO THE BRAKES, NOT SHIFTING THE CAR OUT OF PARK, WHILE I RESEARCHED DIRECTIONS TO MY DESTINATION. MY VEHICLE REMAINED STATIONARY I REALIZED I HAD FORGOTTEN SOMETHING, SO DISENGAGE THE BREAKS AND SHUT THE VEHICLE OFF. I BEGIN TO EXIT AND AS MY SECOND LEG IS HALF WAY OUT, THE VEHICLE BEGINS TO ROLL BACKWARDS. I WAS ALMOST PINNED BY A STREET SIGN, AND AFTER AN UNSUCCESSFUL ATTEMPT TO GET IN AND GAIN CONTROL, MY NEIGHBOR HOLLERED FOR ME TO LET IT GO, AS THE BACK END OF THE VEHICLE FORCED ME TO BE PUSHED TO THE GROUND. IT PROCEEDS DOWN THE HILL MAKING CONTACT W FOUR VEHICLES.

THERE WAS A RECALL ON MY VEHICLE. THE DASHBOARD IS ALL CRACKED BUT MY PROBLEM IS THAT I DRIVE MY KIDS AND THERE IS A RECALL PROBLEM WITH SIDE CURTAIN-SHIELD-AIRBAGS (CSAS) WHICH DEPLOY FROM THE ROOF RAILS IN THE EVENT OF CERTAIN TYPES OF CRASHES. I HAD CALL 2 DIFFERENT LEXUS AND THE HEADQUATERS AND THEY ALL THEM ME DIFFERENT THINGS. I JUST WANT THE DASHBOARD AND AIRBAGS TO BE FIX AS THIS IS A FAMILY BAG.

CRACK IN WINDSHIELD STARTING ON PASSENGER SIDE JUST ABOVE THE BLACKISH PART AT THE LOWER PART OF THE WINDSHIELD , EXTENDING UP FOR ABOUT 3 INCHES THEN MAKING ABOUT A 95 DEGREE TURN HEADING TOWARD THE DRIVERS SIDE. WHEN FIRST NOTICED, THIS SECTION WAS ONLY ABOUT 3 INCHES LONG ALSO, BUT 2 DAYS LATER, IT EXTENDED ABOUT 2 FEET. NO APPARENT OR REMEMBERING ANY OBJECT STRIKING THE WINDSHIELD. NO CHIP SEEN. JUST NOTICED WHEN GOT IN CAR TO START IT THE MORNING STATED. THE 2 FOOT EXTENSION OCCURED WHILE DRIVING 2 DAYS LATER

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED AND GLASS ENTERED THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. THE VEHICLE WAS TAKEN TO LEXUS OF WINTER PARK (305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED FOR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNED A 2010 LEXUS LS460. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO SKID ON THE FREEWAY. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE CRASHED INTO A SIDE EMBANKMENT, BOUNCED BACK ONTO THE FREEWAY, TURNED 360 DEGREES, AND CRASHED INTO THE EMBANKMENT AGAIN. THE VEHICLE THEN BOUNCED BACK A SECOND TIME ONTO THE FREEWAY BEFORE IT CAME TO A FULL STOP. BYSTANDERS HELPED TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK AND BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED A SPINAL FRACTURE, EYE SOCKET FRACTURE, AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE REAR PASSENGER SUSTAINED HEAD INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

DRIVING ON 285 EAST IN ATLANTA GA 11/29/2018 WHEN MY LEXUS IS 300 SUNROOF EXPLODED. ALL WINDOWS WERE CLOSED TEMPERATURE WAS 37 DEGREES. IT SOUND LIKE A GUN WENT OFF. GLASS FELL FROM THE ROOF AND PIECE OF THE GLASS WENT IN MY LEFT EYE. I MADE APPOINTMENT FOR THE EYE DOCTOR FOR 11/30/2018

TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING 65 MPH, THE OIL COOLER LINE BURST AND ALL THE OIL LEAKED OUT. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE HE REPLACED THE OIL COOLER LINE HIMSELF. THE CONTACT FOUND THERE WAS INTERNAL ENGINE DAMAGE AND A HOLE IN THE BOTTOM OF THE ENGINE. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000.

THE VEHICLE ALMOST CAUSED MY ELDERLY PARENTS TO GET INTO AN ACCIDENT. THE POWER TO THE VEHICLE IS LOST. THE GAS PEDAL WOULD NOT ACCELERATE AND THE STEERING WHEEL PULLED THE VEHICLE TO ONE DIRECTION. THE CAR WAS IN MOTION WHEN THE LIGHT CAME ON "CHECK VSC" SYSTEM. LEXUS HAS HAD A PROBLEM WITH THE FUEL INJECTORS AND SENSORS BEFORE ON THESE VEHICLES. ON OURS A RECALL WAS SAID TO BE NEEDED FOR THE SENSOR BUT INSTEAD THE SENSOR WAS JUST WIPED AND CLEANED AND A COVER ON IT WAS CHANGED. CURRENTLY VEHICLE DOES NOT MOVE MORE THEN 3MPH AND OCCASIONALLY VEHICLE ALSO SHUTS OFF. ALL LIGHTS ARE LIT UP ON CAR.

POOR BRAKING, DANGEROUSLY AT TIMES. ALSO HAS TO HOLD GAS NOZZLE ALMOST ALL THE TIME WHILE FILLING UP OR THE GAS WILL SHUT OFF EVEN THE TANK IS NOT FULL