LEXUS Complaints

THE EMERGENCY ASSISTANCE BRAKE SYSTEM WAS ACTIVATED AND IT REDUCED SPEED WHEN VEHICLE WAS STOPPED AHEAD OF ME BUT WOULD NOT RESPOND TO MY BRAKING. MY VEHICLE SLID INTO OTHER VEHICLE AT 6.8 MPH (SEE ATTACHED REPORT). I TRIED TO APPLY MORE PRESSURE TO BRAKES BUT THE VEHICLE DID NOT RESPOND TO MY BRAKE PRESSUREI WAS PROCEEDING STRAIGHT ON CITY ROAD

CRUISE CONTROL WILL NOT TURN ON, CANNOT OPERATE WHILE CAR IS IN MOTION ON THE HIGHWAY. 12

TL* THE CONTACT OWNED A 2010 LEXUS IS 250C. WHILE THE CONTACT PROCEEDED THROUGH A GREEN LIGHT, ANOTHER VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND PROCEEDED INTO THE CONTACT'S LANE. THE VEHICLE CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE CURTAIN AIR BAG FAILED TO DEPLOY. THE CONTACT SUFFERED BRAIN AND EYE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I'VE HAD THIS CAR FOR 4 MONTHS AND WHILE DRIVING MY VEHICLE MY LIGHTS WILL JUST TURN OFF. THIS HAPPENS WHILE VEHICLE IS STATIONARY OR ON THE ROAD AT LOW STREET SPEED OR HIGH HIGHWAY SPEEDS. SOMETIMES JUST THE LEFT HEADLIGHT, SOMETIMES JUST THE RIGHT HEADLIGHT AND SOMETIMES BOTH HEADLIGHTS AT THE SAME TIME. ONLY WAY TO TEMPORARILY CORRECT IS TO TURN THE LIGHT SWITCH OFF AND THEN BACK ON FOR A FEW MORE MINUTES AND THEN THE LIGHT PROBLEM HAPPENS AGAIN. I'VE SEEN NUMEROUS COMPLAINTS. CHANGING THE LIGHTBULBS DOES NOT WORK, I'VE TRIED THAT. I'VE DONE RESEARCH AND BEEN ON LEXIS IS FORUMS AND PEOPLE LIKE ME HAVE THE SAME OR SIMILAR PROBLEM WITH THE SAME YEAR AND MODELS OR SIMILAR YEAR AND MODELS. I WENT TO DEALERSHIP TO ASK ABOUT A POSSIBLE RECALL FOR THIS HEADLIGHT ISSUE AND THEY SAID LIGHT BULBS NEEDED TO BE REPLACED. I TOLD THEM I HAD REPLACED THEM ALREADY AND THERE ANSWER WAS REPLACE THE WHOLE HEADLIGHTS WHICH RUN CLOSE TO $1000. I'VE HEARD OF PEOPLE REPLACING THEIR ENTIRE HEADLIGHTS AND THE SAME PROBLEM PERSISTS. DEALERSHIP STATES IT'S A WEAR AND TEAR ISSUE. HOW IS IT A WEAR AND TEAR ISSUE WHEN YOUR HEADLIGHTS GO OUT WHEN YOUR DRIVING AT HIGH AND LOW SPEEDS AT NIGHT? AND NOT TO MENTION BOTH BULBS WORK OCCASIONALLY BUT THEN GO OUT AND PROBLEM CAN BE FIX BY TURNING THE LIGHT SWITCH OFF AND ON AGAIN A FEW TIMES A TRIP HOPING YOU DON'T HIT ANYTHING OR ANYONE. THIS IS NOT A WEAR AND TEAR ISSUE, THIS IS A SAFETY ISSUE AND MUST BE CORRECTED BEFORE WE ALL HAVE AN ACCIDENT OR WORSE. PLEASE LOOK INTO THIS.

VEHICLE OFTEN SITS VISIBLY LOWER ON THE LEFT SIDE DURING DRIVING AND AT REST. VEHICLE ALSO OFTEN HISSES FROM REAR AFTER TURNING OFF AFTER DRIVING. DEALER DENIES ANY PROBLEM, BUT STATES THEY HAVE HAD SEVERAL OTHER COMPLAINTS FROM OTHER CUSTOMERS. LEXUS STATES PROBLEM CAN ONLY BE DIAGNOSED WITH FULL TANK OF GAS - IMPLYING IF THE GAS TANK IS NOT FULL, THE VEHICLE MAY BE UNLEVEL. LEXUS STATES THIS IS A NORMAL CONDITION FOR THIS VEHICLE, AND THE VEHICLE DOES NOT MEET LEXUS REPAIR CRITERIA. FIRST NOTICED ISSUE ON DAY OF PURCHASE. AT THAT TIME DEALER SAID IT COULD BE ADJUSTED, BUT NOW STATES THERE IS NO ADJUSTMENT. (I DID NOT HAVE THE STATED ADJUSTMENT PERFORMED AT THAT TIME, BECAUSE I HAD JUST DRIVEN 2 HOURS TO PICKUP MY NEW VEHICLE).

SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.

TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT STATED THAT THE POWER STEERING MALFUNCTIONED. THE VEHICLE'S POWER STEERING INDICATOR FLASHED ON AND OFF WHEN THE VEHICLE WAS STARTED FROM A PARKED POSITION. THE DEALER (LEXUS OF LAKEWAY, 108 RANCH RD 620 S, LAKEWAY, TX 78734, (512) 580-0600) STATED THAT THE VEHICLE HAD NO RECALLS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 105,000.

2018 LEXUS GS350. CONSUMER WRITES IN REGARDS TO MOLD FOUND IN PASSENGER CABIN. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD *JS

TL* THE CONTACT OWNS A 2006 LEXUS IS 350. DUE TO THE GLARE OF THE SUN, THE DASHBOARD MELTED AND BECOME VERY STICKY. THE VEHICLE WAS TAKEN TO LEXUS OF WESTMINSTER (LOCATED AT 13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1869), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2008 LEXUS ES350. DUE TO THE GLARE OF THE SUN, THE DASHBOARD MELTED AND BECOME VERY STICKY. THE VEHICLE WAS TAKEN TO CHATHAM PARKWAY LEXUS (LOCATED AT 1120 CHATHAM PKWY, SAVANNAH, GA 31405, (912) 213-0005) FOR A ROUTINE OIL SERVICE AND THE CONTACT INFORMED THEM OF THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.