LEXUS Complaints

CAR WOULD NOT START AFTER PULLING INTO GAS STATION. TOWED TO LOCAL MECHANIC. ELECTRICAL CONNECTOR ON TOP OF FUEL PUMP BURNED THROUGH PLASTIC TOP OF FUEL PUMP. WHEN CONNECTOR UNHOOKED FROM WIRE HARNESS FUEL LEAKED OUT OF TANK UNTO TOP OF FUEL PUMP. REPLACED FUEL PUMP. PHOTOS ATTACHED.

MY SUNROOF GLASS EXPLODED WHILE DRIVING ON HIGHWAY THIS MORNING. IT IS A SINGLE PANEL GLASS. THE REMAINING OF THE GLASS CURVED UPWARD AND IT MAKES ME THINK THAT THIS IS A SPONTANEOUS EXPLOSION . THERE ARE NO OTHER DAMAGES ON THE CAR. OUTSIDE TEMPERATURE WAS 29 F THIS MORNING WHEN IT HAPPENED.

WHILE DRIVING IN THE RAIN MY WINDSHIELD WIPERS SUDDENLY STOPPED WORKING. THE WIPERS 'FROZE' IN THE UP POSITION. I HAD TO WORK THE WIPER CONTROL INSIDE THE CAR 6-10 TIMES TO GET THE WIPERS TO WORK AGAIN. AFTER A FEW MINUTES OF DRIVING THE WIPERS STOPPED WORKING AGAIN. THE WIPERS ONLY WORKED INTERMITTENTLY AND ONLY IF I KEPT WORKING THE SWITCH. I TOOK THE VEHICLE TO THE LOCAL LEXUS DEALERSHIP AND THE VEHICLE WAS DIAGNOSED AS HAVING "WIPER RELAYS SHORTING" CAUSING THE WIPERS NOT TO WORK.

HESITATION UPON ACCELERATION. THE ENGINE DOES NOT RESPOND IN A LINEAR MANNER WHEN PRESSING THE GAS PEDAL.

MY 2003 LEXUS LX470 HAS FAULTY VGRS ECU. STEERING WHEEL SPINS TO 180 DEGREES. ON OCTOBER 11, 2018, WHEN I BACKED IT OUT FROM THE DRIVEWAY, THE STEERING WHEEL TURNED 180 DEGREES. I DROVE IT TO 35MPH W/ STEERING WHEEL AT CROOKED 25-MINUTE ANGLE AND ON A SHARP RIGHT TURN, THE STEERING WHEEL SPUN 180 DEGREES AGAIN. AFTER ABOUT 2 MILES, IT SETTLED AT 10-O'CLOCK ANGLE. ON 10/18/2018, MATTHEW OF THE ONE AUTO SERVICE AND PERFORMANCE (536 LISBON ST. DALY CITY, CALIF. (650)993-4689) PERFORMED WHEEL ALIGNMENTS & CORRECTED THE STEERING ANGLE THREE(3) TIMES. AFTER 5 HOURS, MATTHEW CALLED ME WHILE HE SAT INSIDE THE CAR IDLING AND HIS SNAP-ON COMPUTER ATTACHED TO THE CAR. HE SHOWED ME HOW HE ZEROD OUT THE 'STEERING ANGLE'. HE SAID THE STEERING SENSOR (VGRS) IS MALFUNCTIONING OR THE ECU COMPUTER IS BAD. AND WHILE HE WAS TALKING, WE BOTH WITNESSED IN HIS SNAP-ON COMPUTER THAT THE STEERING ANGLE CHANGED FROM O DEGREES TO 115 DEGREES'WHILE THE CAR WAS IDLING AND STATIONARY. MATTHEW ALSO TOLD THAT HE EXPERIENCED THAT STEERING WHEEL SPINNING TO 180 DEGREES WHEN HE TEST DROVE THE CAR. ON OCTOBER 19, 2018, I PULLED THE SERVICE RECORD OF THE CAR AND I DISCOVERED THE SAME PATTERN OF COMPLAINTS: AT 27,215 MILES, 'GUEST STATES STEERING WHEEL IS NOT CENTERED WHEN DRIVING STRAIGHT.' AT 42,028 MILES, 'STEERING IS OFF'. AT 76,847 MILES, 'ALIGNMENT STEEERING WHEEL IS OFF CENTERED.' AT 71,657 MILES, 'SERVICE: CENTER STEERING WHEEL ALIGNMENT AND VGRS.' AT 113,775 MILES, '' STEERING OFF CENTER'. ON OCTOBER 25, 2018 , ACCORDING TO DEAN DECASTRO (SERVICE ASST MGR LEXUS OF SERRAMONTE), ALL THE COMPLAINTS ABOUT THE 'STEERING WHEEL NOT CENTERED' IN THE SERVICE RECORDS ARE VGRS ISSUES. ON NOVEMBER 2, 2018, LEXUS OF SERRAMONTE DETERMINED THAT THE VGRS ECU OF THE CAR NEEDS REPLACEMENT.

WHEN I ACCELERATE FROM A STOP OR WHILE MOVING ON A ROADWAY, THE ENGINE SEEMS TO STALL. I'M NOT TALKING ABOUT THE NORMAL TURBO SPOOLING STALL. IT LASTS FOR ABOUT 3 TO 5 FULL SECONDS. WHEN YOU NEED POWER TO PREVENT AN ACCIDENT, YOU CAN'T AFFORD THAT TIME LAG, AS IT COULD CAUSE YOUR DEATH. THE DEALER TOLD ME THAT LEXUS SAYS IT'S NORMAL, THEY ALL DO IT. I DON'T FEEL ANY MANUFACTURER WOULD DELIBERATELY BUILD AND SELL A VEHICLE THAT WOULD PUT THE OCCUPANTS IN DANGER OF POSSIBLE DEATH. THE DEALER PICKED UP THE CAR AND AFTER FIVE DAYS CALLED ME TO SAY NOTHING IS WRONG AND THEY CAN'T FIX THE PROBLEM BECAUSE LEXUS COMPANY SAYS IT'S NORMAL. AT THIS POINT I'M REFUSING TO DRIVE THE CAR, IT'S EXTREMELY DANGEROUS. I HAVE ONLY DRIVEN IT ABOUT 188 MILES SINCE BUYING IT ALMOST 1 MONTH AGO. I CALLED THE DEALER ABOUT MY CONCERN AFTER HAVING THE CAR ONLY 20 DAYS.

VEHICLE UNSAFE TO DRIVE AFTER ABS ACTUATOR MALFUNTIONS AND NOTICE THAT IS UNSAFE TO DRIVE PER CODES FROM THE COMPUTER SPECIFICALLY ALL BRAKE MALFUNCTION LIGHTS AND WARNINGS COME ON ONT THE DISPLAY WARNINGS INDICATE THE VEHICLE IS UNSAFE TO OPERATE AND TO HAVE IT SERVICED IMMEDIATELY .. CALLED LEXUS STATE THEY HAD A RECALL ON IT BUT WILL REFUSE TO REPAIR IF LIGHTS CAME ON AFTER 2016

VEHICLE FAILED TO START WHEN PROPER PROCEDURE WAS FOLLOWED, THAT IS DEPRESSING THE BRAKE AND THEN WHEN GREEN LIGHT ILLUMINATES ON STARTER BUTTON ON DASHBOARD, PRESSING THAT BUTTON. THIS HAS HAPPENED OVER FIFTY TIMES. VEHICLE HAS BEEN INSPECTED AT LOCAL LEXUS DEALERSHIP OVER THE COURSE OF AT LEAST FIVE SEPARATE DAYS. A COMPREHENSIVE SET OF DIAGNOSTIC TESTS WERE PERFORMED AT DEALERSHIP DURING ONE OF THESE INSPECTIONS WHEN CAR FAILED TO START IN THEIR SERVICE DEPARTMENT WHILE TECHNICIAN WAS BEING OVERSEEN BY A DIAGNOSTIC EXPERT FROM THE DEALERSHIP. I WAS TOLD THEY COULD NOT FIND ANY PROBLEM, AND SHOULD CALL AGAIN IF IT SHOULD REOCCUR. THEY SAID THERE WAS NO RECORD OF THIS HAPPENING BEFORE SO THERE WAS NOTHING ELSE THEY COULD DO. DO YOU HAVE RECORD OF THIS HAPPENING WITH EITHER OTHER LEXUS OR ANY VEHICLES SIMILARLY EQUIPPED, AND IF SO ARE THERE ANY REPAIR STEPS THAT CAN BE UNDERTAKEN? MY WIFE AND I ARE VERY NERVOUS ABOUT TRYING TO DRIVE THE VEHICLE, BECAUSE WE NEVER KNOW IF WE WILL BE STRANDED SOMEWHERE AND UNABLE TO GET TO HOME OR SAFETY. THIS HAS HAPPENED WHEN THE VEHICLE WAS PARKED IN OUR GARAGE OR AT A SHOPPING AREA, AND IT WAS NOT IDLING OR RUNNING, BUT IN. THE "OFF" MODE. THESE EVENTS OCCURRED 4/3/2018, 4/4/2018, 10/25/2018 THRU 11/1/2018 THE VEHICLE WAS NOT BEING DRIVEN BETWEEN 5/11/2018 AND 10/13/2018 BECAUSE MY WIFE AND MYSELF WERE LIVING IN ANOTHER LOCATION, AND SAID VEHICLE WAS HOUSED IN A LOCKED GARAGE WITH A BATTERY CHARGER ATTACHED (TRICKLE CHARGER), THAT WAS PURCHASED FROM AN AUTHORIZED LEXUS DEALER. CAR AND CHARGER WERE CHECKED EVERY TWO WEEKS TO MAKE SURE CHARGER WAS WORKING. CHARGER OPERATED PROPERLY DURING THAT ENTIRE TIME SPAN.

THE PRE-COLLISION SYSTEM WAS UNEXPECTEDLY ACTIVATED FOR NO APPARENT REASON. TRAVELLING ON THE INTERSTATE IN LIGHT TRAFFIC ON A CLEAR, SUNNY AFTERNOON, THE CAR BRAKES SUDDENLY ACTIVATED, SEAT BELTS CLINCHED WITH NO WARNING SOUND. THIS HAS HAPPENED TWICE IN THE LAST YEAR (COINCIDENTALLY, IT OCCURRED AT THE SAME AREA ON THE INTERSTATE). THE CAR WAS TAKEN, BOTH TIMES, AFTER THE INCIDENT FOR INSPECTION AT THE DEALER. THE SERVICE DEPARTMENT WAS NOT ABLE TO REPLICATE THE ISSUE OR FIND ANY PROBLEMS. FOR ME, THIS IS A SERIOUS SAFETY CONCERN. SUDDEN UNEXPECTED SEVERE BRAKING COULD RESULT IN A MAJOR REAR-END COLLISION.

TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND AS THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER ABOUT 7 SECONDS THE BRAKES FUNCTIONED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER ATLANTIC LEXUS OF 110 (2090 BROADHOLLOW RD, FARMINGDALE, NY 11735 (516)-795-7600) WHERE A DIAGNOSTIC TEST WAS PERFORMED AND DETERMINED THAT THE BRAKE ACTUATOR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WARRANTIES HAD EXPIRED. THE FAILURE MILEAGE WAS 200,000.