LEXUS Complaints

REPEATED ISSUES WITH FAULTY DOOR LOCK ACTUATORS ON LEXUS CT AND TOYOTA PRIUS MODELS, RESULTING IN UNLOCKED DOORS AT TIMES WHEN LOCKED WOULD BE DESIRED. IN THIS PARTICULAR LEXUS CT, THE FIRST DOOR LOCK ACTUATOR STOPPED WORKING AT 36,000 MILES EXACTLY; DRIVER'S DOOR. THE SECOND STOPPED WORKING AT 39,000 MILES; DRIVER-SIDE REAR DOOR. THE THIRD STOPPED WORKING AT 39,500 MILES; PASSENGER- SIDE REAR DOOR. PROBLEMS OCCUR AS CAR IS STATIONARY BUT BEING PUT INTO GEAR; THEN PERSIST AS DRIVER IS IN TRANSIT. (FOR INSTANCE, IF THE DOOR DOESN'T LOCK, IT REMAINS UNLOCKED AS DRIVER IS AT STOP LIGHT.) SAME PROBLEMS ON A 2010 MODEL YEAR TOYOTA PRIUS, WHICH IS BUILT ON SAME OR SIMILAR PLATFORM AS LEXUS CT. REPLACED SIX DOOR-LOCK ACTUATORS IN 5 YEARS ON THIS 4-DOOR CAR.

THE VEHICLE WAS APPROACHING A STOPLIGHT AND BEFORE COMING TO A COMPLETE STOP, SMOKE EMERGED FROM UNDERNEATH THE CAR. WITHIN A MINUTE THE CAR CAUGHT FIRE WHICH COMPLETELY BURNED THE ENGINE AND THE FIRE SPREAD INTO THE CABIN. PRIOR TO THIS INCIDENT, WE HAVE NEVER EXPERIENCED ANY MINOR OR MAJOR ISSUES WITH THE VEHICLE. THIS VEHICLE ALSO UNDERWENT REGULAR MAINTENANCE PRIOR TO INCIDENT.

THE TRANSMISSION HAS THREE SETTINGS. IN ANY OF THEM, START UP OFTEN RESULTS IN ERRATIC SHIFTING, ROUGH ACCELERATION AND SOMETIMES ABRUPT LURCHING FORWARD. THIS HAS RESULTED IN ALARMING SHIFTING AND ACCELERATION. THE SHIFTING FROM ONE GEAR TO THE NEXR IS NOT SMOOTH NOR CONTRIBUTES TO SAFE START-UP IN MY OPINION - AND I AM OVER 80 AND HAVE DRIVEN MANY CARS AND TRUCKS - WORST SHIFTING IN MY EXPERIENCE AND IS DANGEROUS. DEALER SAYS IS NORMAL.

TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SIDE TIRE FRACTURED AND THE CONTROL ARM ASSOCIATED WITH THE SUSPENSION ARM FRACTURED NEAR THE WHEEL BEARING. THE FRONT DRIVER'S SIDE WHEEL WAS PULLING THE VEHICLE TO THE LEFT INTO ONCOMING TRAFFIC. AS A RESULT, THE CONTACT STRUCK A CURB. AS THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT, THE VEHICLE STILL ENDED UP ON THE CURB. THE CONTACT PULLED THE TENDONS IN HER RIGHT ARM TRYING TO STEER THE VEHICLE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO LEXUS OF WESTMINSTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683, 1-888-413-1939) WHERE IT WAS DETERMINED THAT THEY WOULD INVESTIGATE THE CRASH DATA CONCERNING THE EDR BOX. THE MANUFACTURER WAS NOTIFIED TO ESCALATE THE MATTER AND INDICATED THAT THEY WOULD FOLLOW-UP. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V415000 (STEERING). THERE WERE THREE TSBS ON THE WHEELS AND 3 TSBS ON THE TIRES. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

MY COMPLAINT IS NOT ABOUT THE AIRBAG BUT RATHER ABOUT THE DASHBOARD PROTECTING THE AIRBAG! LEXUS IS AWARE OF CRACKING DASHBOARDS IN THE RX SINCE THEY ISSUED AN EXTENDED WARRANTY TO REPLACE THESE DASHBOARDS THAT EXPIRED 05/31/2017! MY DASHBOARD DID NOT START CRACKING UNTIL APRIL 2018 AND HAS NOW STARTED CRACKING IN 5 DIFFERENT LOCATIONS IN JUST THE LAST MONTH, THREE OF WHICH ARE IN PROXIMITY TO THE PASSENGER AIRBAG. WHEN I TOOK THE CAR TO MY MECHANIC FOR AN ESTIMATE TO REPLACE THE AIRBAG HE MENTIONED THE SAFETY ISSUE WITH THE DASHBOARD DEVELOPING CRACKS IN THE AREA THAT PROTECTS THE AIRBAG. HE SAID IT WAS A SAFETY ISSUE AND RECOMMENDED THAT I CONTACT NHTSA WITH A COMPLAINT ABOUT THIS POTENTIAL SAFETY ISSUE. I PURCHASED THIS 2005 MODEL IN DEC 2004 AND IT HAS BEEN GARAGE KEPT THE WHOLE TIME SO THESE CRACKS ARE AGE RELATED NOT WEATHER RELATED.

2013 LEXUS LS460. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE WHICH RESULTED IN AN ACCIDENT. *LD THE CONSUMER STATED UPON ATTEMPTING TO PARK, THE BRAKE PEDAL WAS RELEASED AND THE VEHICLE SUDDENLY LUNGED FORWARD. APPLYING THE BRAKES DID NOT STOP THE VEHICLE. THE VEHICLE WAS PUT IN NEUTRAL THEN REVERSE. THE AIRBAGS DID NOT DEPLOY. THE VEHICLE CRASHED INTO A WALL. THE MANUFACTURER WAS NOTIFIED AND HAD THE VEHICLE INSPECTED. THE INSPECTION STATED THE ACCELERATOR WAS PEDAL WAS FULLY DEPRESSED PRIOR TO THE IMPACT. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. *JS

TAKATA RECALL , STICKY DASH BOARD AND DOOR PANELS THE STICKY DASHBOARD IS CAUSING LOTS OF GLARE THAT IS A SAFETY CONCERN AND FUMES

TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS AND GAUGES ILLUMINATED ON THE INSTRUMENT CLUSTER AND DISPLAY PANEL. THE DEALER (LEXUS OF PALM BEACH, 5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417, (561) 291-6004) INSPECTED THE VEHICLE, CLEARED THE CODES, AND INDICATED THAT THE BRAKE ACTUATOR ASSEMBLY NEEDED TO BE REPLACED. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE HAD BEEN INCLUDED IN A TEN YEAR WARRANTY; HOWEVER, DUE TO A STATUTE TIMEFRAME, THE VEHICLE WAS CURRENTLY EXCLUDED. THE MANUFACTURER SUGGESTED REPLACING THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

DRIVER SIDE FRONT WINDOW HAS A WHISTLING NOISE THAT IS A HAZARD DUE TO THE DB LEVEL AT 55 MPH. I HAVE SPOKEN SEVERAL TIMES WITH CLEAR LAKE LEXUS AND THEY HAVE NOT OFFERED A SOLUTION. THIS APPEARS TO BE A VERY COMMON ISSUE WITH THE 2008 LEXUS 460 (LEXUS TALK). THERE APPEARS TO BE A FIX BY INSTALLING A TRIANGLE BETWEEN THE MIRROR AND DOOR.

MY 2014 LEXUS ES 350 HAS LESS THEN 4000 MILES ON THE VEHICLE AND THE STEERING HAS MALFUNCTIONED TWICE AND I AM NOW UNABLE TO DRIVE THE CAR AS IT IS PART OF THE ELECTRICAL SYSTEM WHICH CONTINUALLY FREEZES UP MAKING IT INOPERABLE. I PURCHASED THE CAR 2 MONTHS AGO AND AS IT WAS CERTIFIED BY LEXUS THIS SHOULD NOT HAVE HAPPENED.THIS IS A POTENTIALLY VERY DANGEROUS SITUATION. FORTUNATELY I WAS IN MY PARKING LOT BOTH TIMES THIS OCCURRED AND NOT ON THE HIGHWAY.