LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2011 LEXUS CT HYBRID- LAS VEGAS, NV
MY ENGINE, WHEN IN USE, BURNS OIL. IT WILL BURN ABOUT 5 QUARTS OVER THE TIME BETWEEN OIL CHANGES. I HAVE CONTACTED LEXUS ABOUT THIS ISSUE, AND ALTHOUGH THEY (AND TOYOTA) HAVE A SERVICE BULLETIN REGARDING THE 2ZR-FXE ENGINE (THE SAME ONE FOUND IN MY CAR AND VARIOUS PRIUS MODELS) THEY'VE TOLD ME THAT THIS IS A VERY RARE ISSUE. THIS IS THE SECOND ENGINE I HAVE HAD IN THIS VEHICLE THAT HAS EXPERIENCED THIS PROBLEM. THIS SEEMS TO BE POSSIBLY RELATED TO THE SAME ENGINEERING MISTAKE THAT LED TO THE TOYOTA TSB DESCRIBING NEARLY THE SAME ISSUES OF OIL BURNING/CONSUMPTION OF THE 2AZ-FE ENGINES.
Source: NHTSA WEB SITE -
2009 LEXUS ES350- TOLEDO, OH
FAULTY AIRBAG HARNESS WIRRING. DEAR SIR OR MADAM, THIS IS TO REPORT THAT 2007-2012 IS 250, IS 350 AND ES 350 HAS FAULTY AIRBAG WIRING HARNESS WHICH DISABLES THE AIRBAGS. CLUBLEXUS.COM HAS RECEIVED HUNDREDS OF COMPLAINTS REGARDING THIS. THE REPAIRS WILL ONLY BE DONE OR CORRECT IF THE VEHICLE IS UNDER 6 YEARS OLD OR 70,000 MILES, WHICHEVER COMES FIRST. FEW THOUSAND CUSTOMERS HAVE CARS LESS THAN 70,000 MILES BUY BEYOND 72 MONTHS BUT LEXUS REFUSES TO RECTIFY THIS TSB WARNING UNDER THE WARRANTY. IT IS NOT OUR FAULTS THAT THE VEHICLES HAVE BEEN DRIVEN LESS THAN 70,000 MILES IN 6 YEARS. THE COST TO REPAIR THIS IS IN THE UPWARDS OF 4000$. THIS IS RIDICULOUS ON THE PART OF LEXUS AND NHTSA. THE AIRBAG WIRING SHOULD BE INCLUDED IN THE RECALLS ALONG WITH THE TAKATA RECALLS AS THEY ARE CONNECTED BUT LEXUS REFUSES TO AGREE TO THE CONSUMER COMPLAINTS AND HAVE DARED MANY CUSTOMERS TO CHALLENGE NHTSA TO GET IT COVERED UNDER RECALL. PLEASE HELP THOUSANDS OF LEXUS DRIVERS AND THEIR FAMILIES FROM THIS FATAL TSB FAULT WHICH LEXUS REFUSES TO FIX. FURTHER, LEXUS STATED THAT "IF THE FAULT IS COVERED BY THE RECALL, IT WILL BE FIXED WITHOUT FAIL". SO FAR LEXUS WANTS TO GET RICHER BY CHARGING CONSUMERS $4000.00 FOR A PART THAT THEY INSTALLED TO BIG WITH. PLEASE CHECK THE CLUBLEXUS.COM FORUM REGARDING THE AIRBAG LIGHTS COMING ON AND THE REACTION THAT LEXUS HAS SUBMITTED TO ITS CUSTOMERS. THEY ARE WILLING TO PUT THEIR CUSTOMERS AND THEIR FAMILIES LIVES IN DANGER JUST BECAUSE NHTSA DID NOT TELL THEM TO INCLUDE AIRBAG HARNESS WIRING IN THE TAKATA RECALL, EVEN IF THE VEHICLES ARE BEYOND WARRANTY REPAIRS. PLEASE HELP US IN THESE DIRE AND UNSAFE CIRCUMSTANCES. THANK YOU
Source: NHTSA WEB SITE -
2006 LEXUS ES330- BRAMPTON, NY
THE CAR WAS REVERSED AND DRIVEN FORWARD, SUDDENLY ACCELERATED FORWARD. APPLYING BRAKES WERE NOT HELPING AS ACCELERATION STILL CONTINUED. THERE IS NO FLOOR MAT ON THE DRIVER SEAT SIDE TO BLAME IT ON FOR GAS PEDAL GETTING STUCK TO THE MAT.. THE GAS AND BRAKE PEDALS WERE ADJUSTED TO THE HIGHEST LEVEL FROM THE FLOOR. HAPPENED A WEEK AGO AND HAPPENED AGAIN ON 17/02/2018. FIRST TIME THE VEHICLE WAS ON FOUR LANE CITY STREET. SECOND TIME ON TWO LANE CITY STREET. IT CAN HAPPEN ANY TIME ANY WHERE. I ASKED THE DEALER. NO RECALL YET I SEE LOT OF PEOPLE HAVING THIS PROBLEM ON THIS SITE. HTTPS://WWW.VEHICLEHISTORY.COM/LEXUS/ES-330/2006
Source: NHTSA WEB SITE -
2008 LEXUS LS460- SIMPSONVILLE, SC
BRAKE ACTUATOR FAILURE IS A KNOWN ISSUE BY LEXUS AND LEXUS SAYS THEY WILL NOT REPLACE MINE. ITS A SAFETY ISSUE AND SHOULD BEEN A RECALL INSTEAD OF 'WARRANTY ENHANCEMENT' WITH LIMITATIONS TO GET LEXUS OUT OF FIXING SOMETHING THEY KNOW IS FAULTY AND A SAFETY ISSUE.
Source: NHTSA WEB SITE -
2004 LEXUS RX330- HUNTINGTON BEACH, CA
I HAVE BEEN WAITING FOR OVER 2 YEARS NOW FOR THE DASHBOARD REPLACEMENT RECALL AND WOULD LIKE TO SELL THE CAR BUT THE DASHBOARD IS CRACKING AND UNSIGHTLY.
Source: NHTSA WEB SITE -
-
2008 LEXUS IS 250- SAN JOSE, CA
A LATENT DEFECT IN THE DASHBOARD AND SIDE DOOR PANELS MELT OR DEGRADE UPON PROLONGED EXPOSURE RESULTING IN A STICKY, REFLECTIVE GOO THAT REDUCES VISIBILITY. THE INCREASED GLARE HAS BECOME A SAFETY ISSUE. LEXUS HAS REFUSED MY CLAIM AND WILL NOT REPAIR MY VEHICLE.
Source: NHTSA WEB SITE -
2009 LEXUS LS460L- SPRING HILL, FL
ALL BRAKE LIGHTS ON DASH BOARD ARE LIT AND I'M ADVISE TO STOP DRIVING CAR AND CALL DEALER. A TECH FRIEND OF MINE CHECKED THE SYSTEM AND IT HAS FAULT CODE, C1391, WHICH IS A DEFECTIVE BRAKE ACCUMULATOR/ACTUATOR
Source: NHTSA WEB SITE -
2007 LEXUS ES350- DENVER, NC
DASHBOARD IS VERY STICKY AND SHINY. A VOLUNTARY WARRANTY SERVICE RECALL WAS ISSUED. THE CONDITION PRODUCES A GLARE ON THE WINDSHIELD WHICH IS VERY DANGEROUS. WARRANTY EXTENSION REIMBURSEMENT OFFER EXPIRED IN MAY 2017. MY CAR HAS BEEN GARAGED FOR 2 1/2 YEARS. RECEIVED SERVICE NOTE AND JUST SET IT ASIDE AS CAR WAS GARAGED. RECENTLY RELICENSED VEHICLE AND IMMEDIATELY ON FIRST BRIGHT DAY WAS REMINDED OF THE ISSUE. LEXUS SAYS OFFER EXPIRED, PERIOD. I CAN CERTAINLY PAY FOR THE REPLACEMENT ($1500). I CONTEND THIS IS AN ONGOING SAFETY ISSUE AND SHOULD HAVE BEEN A RECALL. I CONTEND LEXUS/TOYOTA AVOIDED A SAFETY RECALL BY PREEMPTIVELY ISSUING A SERVICE/WARRANTY NOTICE. HOW MANY ES350'S ARE OUT THERE WITH DANGEROUS GLARE ON THE WINDSHIELD? THIS IS NOT A COSMETIC ISSUE. IT'S A SAFETY ISSUE. NUMBER POL14-03 REPLACEMENT BULLETIN NUMBER: 12-17 NHTSA ITEM NUMBER 10091863 DATE 2015-12-17 COMPONENT STRUCTURE DATE ADDED 2017-02-15 SUMMARY WPB: BACKGROUND: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/ OR STICKY/ MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. IN MID-DECEMBER, 2014 LEXUS ANNOUNCED THE REIMBURSEMENT PHASE OF THIS WARRANTY ENHANCEMENT
Source: NHTSA WEB SITE -
2011 LEXUS RX350- UNION, NJ
TL* THE CONTACT OWNED A 2011 LEXUS RX350. WHILE PULLING INTO A PARKING LOT, THE VEHICLE ACCELERATED TO 50 MPH. AS A RESULT, THE VEHICLE CRASHED INTO A WALL AND REVERSED AT 50 MPH. THE CONTACT SWITCHED THE GEAR BACK INTO DRIVE AND THE VEHICLE ACCELERATED AGAIN, WHICH CAUSED THE VEHICLE TO CRASH INTO THE WALL AGAIN. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,557. *LN UPDATED 10/1/18*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 LEXUS RX HYBRID- GERMANTOWN, TN
I HAVING BEEN HAVING INTERMITTENT PROBLEMS STARTING MY CAR THAT ARE BECOMING WORSE. THE PROBLEM STARTED SEVERAL MONTHS AGO, MID-2017. THE DEALERSHIP HASN'T BEEN ABLE TO DEFINITIVELY DIAGNOSE A PROBLEM, BUT SAID THEY ADJUSTED THE BRAKE SENSOR. THE PROBLEM IS THAT THE CAR APPEARS TO START, BUT IT DOESN'T ALLOW YOU TO SHIFT INTO GEAR, AND APPEARS TO NOT BE ACTUALLY STARTED BUT IN AUXILIARY MODE WITH NO ACTIVE ENGINE ENGAGEMENT. IF THIS IS A BRAKE SENSOR PROBLEM, COULD IT TURN IN TO SOMETHING WORSE THAN BEING STUCK AWAY FROM HOME BECAUSE THE CAR WON'T START? THE PROBLEM HAPPENS WHEN THE CAR IS PARKED AND YOU TRY TO START IT.
Source: NHTSA WEB SITE