LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEXUS OF RIVERSIDE, 3150 ADAMS ST, RIVERSIDE, CA 92504) AND WAS INFORMED THAT THE REMEDY WAS ON BACKORDER FOR APPROXIMATELY TWO WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

BRAKE ACTUATOR NEEDS REPLACED. CAR HAS ONLY 65,000 MILES MANY PEOPLE ARE COMPLAINING ABOUT THE ACTUATOR NOT STOPPING THE VEHICLE ACCORDING TO MANUFACTURE STANDARDS. AS WELL I PERSONALLY HAVE ISSUES WHEN AT LOW SPEEDS THE BRAKES MAKE A SQUEAK. WHEN DIAGNOSED AT THE DEALER THE DEALER NOTED THAT THIS IS AN AN ISSUE WITH BRAKE ACTUATOR AND NEEDS REPLACED. WHICH IS A VERY COMMON PROBLEM.

DRIVERS SIDE FRONT SWAY BAR MOUNT ON FRAME BREAKS FREE DUE TO CORROSION FROM A/C CONDENSING WATER DRAIN ABOVE,

TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, THE EMERGENCY BRAKE BECAME INOPERABLE. THE PARKING BRAKE INDICATOR ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO LEXUS OF CLEAR LAKE (18160 GULF FWY IN HOUSTON, TX) WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

VEHICLE WAS STATIONARY AND SAT OVERNIGHT. UPON STARTING CAR SRS LIGHT CAME ON AND WAS DIAGNOSED WITH TROUBLE CODE DTC 1861 THAT RESULTED IN A KNEE SQUIB MALFUNCTION DUE TO A WIRING HARNESS ISSUE. THIS REQUIRES A NEW WIRING HARNESS THAT WILL COST OVER $2500. LEXUS KNOWS THIS IS AN ISSUE AS THEY HAVE ISSUED A TSB FOR IT BUT REFUSES TO ISSUE A RECALL OR DO IT AS A GOODWILL SERVICE. THIS IS A MAJOR SAFETY ISSUE ESPECIALLY DUE TO LEXUS REALIZING THERE IS AN ISSUE BUT REFUSING TO STEP UP AND CORRECT THE ISSUE.

I HAVE A FAMILY OF FIVE AND HAVE NOT BEEN ABLE TO USE MY VEHICLE TO TAKE MY WHOLE FAMILY ANYWHERE FOR ALMOST A YEAR NOW. ANY TIME I HAVE A PASSENGER I HAVE TO ASK THAT THEY SIT IN THE BACK SEAT. THE DEALERSHIP WAS SUPPOSED TO CONTACT ME TO DETERMINE AIRBAG REPLACEMENT DATE AND PROVIDE A LOANER CAR IF THEY COULD NOT REPLACE THE AIRBAG IN A TIMELY MANNER. I HAVE NOT BEEN ABLE TO GET THROUGH TO THE DEALERSHIP AND HAVE NOT RECEIVED A RETURN CALL. I FEEL I HAVE BEEN PATIENT BUT THIS HAS BECOME A BURDEN ON ME AND MY FAMILY AND I WOULD LIKE THE AIRBAG TO BE FIXED AS SOON AS POSSIBLE SO I CAN USE MY VEHICLE AS A FAMILY CAR AS INTENDED.

THE VEHICLE ENGINE'S HAS ABNORMAL NOISE AT IDLE AND GRINDING NOISE DUE TO THE FAILURE OF VACUUM REGULATOR VALVES, IT COST THE VEHICLE LOSING POWER AT ANYTIME WHICH CAN RESULT DRIVERS GET INTO AN ACCIDENT. A RECALL SHOULD BE ISSUES DUE TO HIGH NUMBERS OF FAILURES OF THE COMPONENTS.

THE STEERING COLUMN RATTLES WHENEVER YOU GO OVER A BUMP. IT SHAKES AND MAKES A LOUDER CLINGING NOISE ON THE HIGHWAY. THIS IS A DAILY OCCURENCE. THE MANUFACTURER ACKNOWLEDGED ISSUE BUT CLAIMS IT HAS BEEN FIXED ONCE. SAME PROBLEM REOCCURS AGAIN. CLEARLY A DEFFECTIVE PART. MANUFACTURER OFFERED A REPLACEMANT PART BUT REFUSE TO BE RESPONSIBLE FOR INSTALLATION COST. I OFFERED TO COVER HALF OF THE INSTALLATION COST. MANUFACTURER REFUSED MY OFFER. SENT AN APPEAL LETTER OF RECONSIDERATION TWICE BUT WAS REJECTED. I STRONGLY BELIEVE THIS IS A MANUFACTURING / DEFECTIVE PART PROBLEM. REGARDLESS OF HOW OLD OR HOW MANY MILES THE VEHICLE HAS. IF SOMETHING IS FIXED ONCE AND SAME PROBLEM REOCCURS AGAIN, THEN IT'S NOT FIXED. CONCERN OF MY FAMILY SAFETY AND VERY DISTURBED ABOUT THE MANUFACTURERS ATTITUDE. PLEASE KINDLY HELP.

THE REACTION OF THE VEHICLE TO THE GAS PEDAL IS EXTREMELY TOUCHY AT LOW SPEEDS. IT IS SO TOUCHY, THAT IF YOU HIT A POT HOLE OR BUMP IN THE ROAD, IT IS DIFFICULT TO KEEP YOUR LEG STILL ENOUGH TO NOT FLUCTUATE THE GAS PEDAL AND SEND THE CAR LUNGING FORWARD.. THIS IS A HUGE SAFETY CONCERN WHEN DRIVING IN PARKING LOTS OR AREAS WHERE THERE ARE PEDESTRIANS, AS THE VEHICLE WILL LUNGE FORWARD AT THE SMALLEST MOVEMENT OF THE GAS PEDAL. THIS HAS BEEN AN ISSUE SINCE THE DAY OF PURCHASE. STILL AN ISSUE AT 2,000 MILES.

THE VEHICLE EXPERIENCES A DANGEROUS ACCELERATION DELAY AT CERTAIN SPEEDS. THIS IS NOT A MINOR DELAY, BUT ONE THAT IS LARGE ENOUGH TO CAUSE AN ACCIDENT. WHEN PULLING ONTO AN INTERSTATE RAMP OR PASSING ANOTHER VEHICLE, THIS PROBLEM BECOMES A HUGE SAFETY CONCERN. YOU NEVER REALLY KNOW WHEN IT WILL HAPPEN, SO THERE IS NO CONFIDENCE IN THE REACTION OF THE VEHICLE. I CURRENTLY HAVE 2000 MILES ON THIS AND IT HAS BEEN A PROBLEM SINCE DAY ONE. IT SEEMS TO BE GETTING WORSE.