LEXUS Complaints

S10 DIRECT REPLY - LETTER FROM RE ENCLOSING DOCUMENTS REGARDING CONCERNS ABOUT THE LEXUS SYSTEM AND PROBLEMS COMPUTER MONITORING SYSTEM. *LD THE CONSUMER STATED THE MONITORING SYSTEM SEND EMAILS OF THE VEHICLE BEING UNLOCKED EVEN THOUGHT THE VEHICLE WAS LOCKED. THE VEHICLE REPORTS THAT THE DRIVER NEEDED TO TAKE A REST FOR NO APPARENT REASON, BY DISPLAYING A CUP OF COFFEE. THE CONSUMER REQUESTED THE SYSTEM BE DISCONNECTED AS IT MAY REPORT FALSE INFORMATION TO THE INSURANCE COMPANY. *JS

TL* THE CONTACT OWNS A 2008 LEXUS RX400 HYBRID. WHILE DRIVING UNKNOWN SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO FULLY DEPRESS. ADDITIONALLY, THERE WAS AN ABNORMAL POPPING NOISE. ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 239,995.

THE FRONT SEATS IN THE 2017 LEXUS NX MODELS ARE FIXED AND SLANTING FORWARD TO A VERY UNCOMFORTABLE ANGLE, THIS PICTURE IS FROM AN ADD ON THE LEXUS SIGHT. IT IS VERY UNCOMFORTABLE AND MANY PEOPLE HAVE COMPLAINTS ONLINE. THIS SEAT POSITION PROMOTES POOR POSTURE AND FATIGUE WHEN DRIVING MORE THAN 30 MINUTES. THE CANADIAN MODELS OF SAME CAR BUT HAVE ADJUSTABLE HEAD RESTS, FOR THE US OWNERS THIS IS $700 PER HEAD REST BUT NOT AVAILABLE TO US RESIDENTS. LEXUS WILL NOT DO ANYTHING AND THE CORPORATE OFFICE ONLY CALLS YOU BACK TO SAY THERE IS NOTHING THEY CAN DO OR WILL DO. I THINK IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED DUE TO THIS BAD NECK POSITION....IF YOU ARE IN A REAR END COLLISION IN THIS VEHICLE I CAN ONLY ASSUME YOU WILL HAVE A NECK INJURY AND POSSIBLE PARALYSIS. SOMETHING MUST ME DONE. ON LINE OTHERS COMPLAINING OF THIS SAME ISSUE ARE TAKING THE REAR HEAD RESTS AND INSTALLING THEM ON THE FRONT SEATS BECAUSE OF THIS PROBLEM. I AM NOT SURE THIS IS A SAFE ALTERNATIVE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF CHATTANOOGA, 5800 LEE HWY, CHATTANOOGA, TN 37421, (423) 499-9095) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

DRIVER'S SIDE AIR BAG LIGHT STAYS ON, FLASHES, OR IS OFF INTERMITTENTLY. I HAVE TAKEN IT TO A MECHANIC AND BEEN TOLD THAT THE CONNECTOR WAS LOOSE AND THEY ZIP-TIED THE WIRING IN PLACE. THEY SAID IF THAT DOESN'T WORK THAT NEW SUPPORT ASSEMBLY FOR THE AIRBAG WILL NEED TO BE INSTALLED. THAT WOULD BE OVER $2,000, WHICH SEEMS LIKE A PRETTY EGREGIOUS AMOUNT TO FIX A LOOSE WIRE FOR A CRITICAL SAFETY ITEM.

VEHICLE DOOR LOCKS AREN'T WORKING PROPERLY. ISSUE CAUSES VEHICLE THE ABILITY TO LOCK WITH KEY FOB INSIDE AND DOORS NOT TO LOCK UPON EXITING VEHICLE.

CAR RUNS GREAT UNTIL CHECK ENGINE LIGHT COMES ON FOLLOWED BY VSC AND THEN BRAKE LIGHT. WHEN THOSE LIGHTS COME ON IT RUNS ROUGH AND BRAKES MAKE GEAR NOISE UNDER DRIVER'S SIDE HOOD AREA. BRAKE IS VERY SLUGGISH AND ALMOST NON EXISTENT WHEN IT FAILS. LET IT SET, CLEAR FAULT AND RUNS FINE UNTIL WARM AGAIN. HAVE HAD ALL BRAKES CHECKED AND IN GOOD CONDITION BY MECHANIC TODAY AND PROBLEM PERSISTS. APPEARS TO BE AN ECU OR OTHER ELECTRICAL AND NOT MECHANICAL PROBLEM. IS EXTREMELY DANGEROUS AND SHOULD BE ADDRESSED BY MANUFACTURER.

THIS SUV DASH BOARD LIGHTS COME ON WHEN YOU DRIVING. CHECK ENGINE,VSC,ABS,TRACK OFF AND ANOTHER ON AB SYMBOL LIKE A U DOWN WHERR THE HOT AND COLD. IVE SAW WATER COMING FROM THE MUFFLER.

CAR IS UNSAFE AS YOU NEVER KNOW HOW IT WILL REACT WHEN YOU PRESS THE GAS PEDAL. OFTEN TIMES YOU PRESS IT TO ACCELERATE A LITTLE AND IT'S LIKE YOU LET OFF THE GAS ENTIRELY. YOU THEN HAVE TO AGGRESSIVELY PRESS THE PEDAL DOWN TO WHICH IT REACTS WILDLY. SOMETIMES YOU BARELY TOUCH THE PEDAL AND IT TAKES OFF BUT MOST TIMES YOU GET LITTLE TO NO RESPONSE. ACCELERATION DOES NOT REACT LINEAR IN CONJUNCTION WITH THE GAS PEDAL. THIS ISSUE ONLY EXISTS AS THE CAR LEARNS YOUR DRIVING. CAR DRIVES FINE WHEN THIS LEARNING IS CLEARED FROM COMPUTER MEMORY. LEXUS SAYS THIS IS NORMAL BUT HOW CAN ROLLING OUT INTO TRAFFIC AND WAITING TO GET HIT BE NORMAL? THEY WON'T RELEASE OR UPDATE THE PROGRAMMING BECAUSE THIS WOULD THEN AFFECT THE MPG NUMBER THEY ARE CLAIMING. TO BE CLEAR, GENTLY START TO PULL OUT TO MERGE INTO TRAFFIC, PRESS GAS PEDAL TO GET OUT OF THE WAY OF CARS COMING AT YOU AND NO REACTION FROM CAR. BIG DEAD SPOT IN THE PEDAL RANGE . NOW CARS ARE CLOSING IN SO YOU HAVE TO STOMP THE GAS TO SAVE YOURSELF. HAPPENS CONTINUOUS ONCE CAR LEARNS YOUR DRIVING. THIS IS ALL IN THE NORMAL MODE DEFAULT SETTINGS FOR POWERTRAIN.

THE SKID CONTROL SIGN APPEARS ON THE DASHBOARD EVEN WHEN THE VEHICLE IS STATIONARY AND VEHICLE SKIDS WHEN YOU NEGOTIATE SHARP CURVES ABOVE 100KM/HR THE CAR DOES NOT PULL WELL AND CAN HARDLY ACCELERATE ABOVE 120 KM/HR. THE CHECK ENGINE SIGN AND 4LO SIGNS SHOW ON THE DASHBOARD. VEHICLE NOW IN GHANA