LEXUS Complaints

AS I WAS TRYING TO PARK MY VEHICLE, IT ACCELERATED AND HIT A BUILDING THEN WENT BACKWARDS. I MANAGED TO KEEP THE CAR FROM REVERSING INTO THE STREET BUT THE BRAKES DID NOT WORK AND CAR DID NOT SLOW DOWN. IT HIT THE BUILDING A SECOND TIME. I PUT THE CAR IN PARK AND IT STOPPED. NONE OF THE AIRBAGS INFLATED AND THE CAR WAS TOTALED. TOYOTA TOOK NO BLAME FOR THE ACCIDENT AND I'M LEFT WITHOUT A VEHICLE. THIS CAR IS IN A GROUP OF RECALLED CARS, LEXUS DOES NOT HAVE RECORDS OF EVER RECALLING THIS TRUCK

MELTING DASHBOARD PROBLEM WHICH AFFECTS VISIBILITY. I CALLED LEXUS HEADQUARTERS IN AUGUST 2017 AND REPORTED THE PROBLEM. I TOOK THE CAR IN TO LEXUS DEALER AND THEY TOOK PICTURES WHICH THEY SAID THEY WOULD SUBMIT SOMEWHERE. AFTER MANY MONTHS, I CALLED HEADQUARTERS AGAIN. I GOT A CALL FROM THEM ON 1/29/2018 STATING THAT MY CAR IS NO LONGER UNDER WARRANTY. THEY WANT ME TO PAY TO REPLACE DASHBOARD. MANY OTHER LEXUS MODELS HAVE BEEN RECALLED FOR THIS SAME PROBLEM. HOWEVER, THEY INDICATED MY MODEL WAS NOT UNDER RECALL. SINCE MY CAR ALSO HAVE THE DEFECTED MATERIAL THAT WAS USED IN THOSE OTHER MODELS, I BELIEVE LEXUS SHOULD BE HELD RESPONSIBLE FOR REPLACING THE DASHBOARD. THE ES350 SHOULD ALSO BE UNDER RECALL BECAUSE THE PROBLEM EXISTS IN THIS MODEL. PLEASE CONTACT ME TO ADVISE.

TURNING LEFT INTO NEIGHBORHOOD AND STRUCK REAR PASSENGER SIDE PANEL BEHIND THE TIRE (BUMPER AREA). I WAS GOING APPROX 10-15 MPH, OTHER VEHICLE (CAMRY) WAS GOING 40 MPH. CAR ROLLED TWICE. I BELIEVE THIS IS DUE TO A KNOWN ISSUE WITH THIS MODEL LEANING TO THE RIGHT, WHICH CAUSES AN INCREASED ROLLOVER RISK ON LEFT HAND TURNS. IT SEEMS THAT LEXUS IS AWARE, BUT HAS NOT ADDRESSED THE ISSUE. HAPPY TO PROVIDE PHOTOS OR ADDITIONAL DOCUMENTATION IF NEEDED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF WINTER PARK, 305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS TOWED TO A LOCAL DEALER (METRO LEXUS, 13600 BROOKPARK RD, CLEVELAND, OH 44135) WHERE IT WAS DIAGNOSED THAT THE COOLING PIPE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 1801240854. THE FAILURE MILEAGE WAS 129,827.

WHILE DRIVING THE CAR ON THE HIGHWAY AND AROUND TOWN THE BRAKE MALFUNCTION MESSAGE COMES ON AND THE BRAKE LIGHT ILLUMINATES ALONG WITH THE ABS LIGHT AND THE VEHICLE STABILITY CONTROL LIGHT AND THE TRACTION CONTROL LIGHT. DIAGNOSTIC TROUBLE CODE C1428 IS STORED IN THE VEHICLE SELF-DIAGNOSTIC SYSTEM. THIS HAS HAPPENED ABOUT SIX TIMES IN THE LAST TWO MONTHS.

EXPLODING SUNROOF ON NEW CAR, I WAS LEAVING FOR WORK AROUND 6:30 AM JANUARY 2018 TO GO TO WORK. AS I WAS STARTING MY CAR AND PUTTING THE CAR IN REVERSE I HEARD A LOUD SHATTER. I IMMEDIATELY AND CAREFULLY OPENED THE VISOR BETWEEN ME AND THE SUNROOF IT WAS COMPLETELY SHATTERED. SMALL FRAGMENTS OF GLASS WERE POURING INTO MY CAR. I WAS NOT EVEN DRIVING AT A HIGH SPEED SO THERE WAS NO POSSIBLE WAY A ROCK OR ANOTHER OBJECT CAME INTO CONTACT WITH THE WINDOW. THE CAR STILL HAS PAPER TAGS ON THE VEHICLE. I CALLED MY INSURANCE AND HAD TO FILE A CLAIM. COST WAS $1200 TO REPAIR AT THE LEXUS DEALERSHIP. I JUST DROPED IT OFF TODAY. NOBODY COULD GIVE ME ANY ANSWERED. APPARENTLY I AM NOT THE ONLY ONE, SINCE I HAVE FOUND THIS PAGE THERE ARE 3 MORE SUNROOF EXPLOSIONS OUT OF THE TOTAL OF 29 COMPLAINTS AS OF NOW. I AS WELL FILED A POLICE FOR INSURANCE PURPOSES.

DASHBOARD/COVER CRACKS OVER THE (1) ODOMETER ASSEMBLY AND (2) GLOVE COMPARTMENTS. THESE MAY AFFECT THE AIR BAGS IN THOSE AREAS. I BOUGHT THIS USED AT AROUND 95000 MILES ON JANUARY 20, 2018 FROM INFINITY BERMAN LA SALLE ST CHICAGO ILLINOIS. I READ THERE WERE PREVIOUS REPORTS ON DASHBOARD FOR EARLIER GX470 BUT THIS IS NOT COVERED. CARFAX REPORT FOR THIS VIN DOES NOT HAVE REPORTED ACCIDENT OR DAMAGE.

DUE TO THE COOL WEATHER IN HOUSTON, TEXAS. THE SUNROOF GLASS IS CRACKED. I NOTICED IT AFTER THE WEATHER IS GETTING WARMER & WHILE I AM DRIVING IT , I OPENED THE SUNROOF WINDOW THE GLASS BROKEN OF TO PIECES. THIS IS UNSAFE, THE DEALER SAID IT'S NOT DEFECTED, I KNOW THE ANSWERED AHEAD ALREADY.

I EXPERIENCED UNUSUAL REAR TIRE WEAR. I TAKE MY LEXUS IN FOR SERVICE AT THE LEXUS DEALER EVERY 5000 MILES. I PURCHASED THE CAR AT 32,000 MILES. WHEN I WENT IN FOR MY 45,000 MILE SERVICE THIS WEEK, I WAS TOLD I NEEDED 2 NEW REAR TIRES. THEY WERE WORN EXCESSIVELY ON THE INSIDE TREAD AND THE INSIDE WALL HAD METAL THREADS SHOWING. YES I ALWAYS KEEP MY TIRES PROPERLY INFLATED. OF COURSE I PURCHASED NEW TIRES AND HAD AN ALIGNMENT DONE. I WAS TOLD BY THE LEXUS DEALER AND BY ANOTHER CAR REPAIR SHOP THAT THERE WAS NOTHING THAT I COULD DO TO PREVENT THE TIRES FROM WEARING OUT EVERY 15,000 MILES EVEN WITH A YEARLY ALIGNMENT. THEY BOTH TOLD ME THE FRONT AND REAR TIRES ARE DIFFERENT SIZES AND THEREFORE CANNOT BE ROTATED AND IT WAS SOMETHING ABOUT HOW LEXUS HAS THIS CAR SET UP, SOMETHING WITH THE LOWER CONTROL ARMS OR SOMETHING.I WENT ONLINE TO SOME LEXUS OWNERS FORUMS AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THE LEXUS IS MODELS. FROM A SAFETY STANDPOINT I AM CONCERNED THAT THE TIRES WORE SO QUICKLY FROM MY 40,000 TO 45,000 MILE SERVICE AND HAD I NOT TOOK IT IN TO THE DEALER WHEN I DID, I MAY HAVE A SERIOUS BLOWOUT OR SOMETHING. ALSO I AM WONDERING WHY THE DEALER WHO DID MY SERVICE DID NOT NOTICE UNUSUAL TIRE WEAR AT 40,000 MILES.