LEXUS Complaints

KEEP ON WAITING FOR DEALER TO FIX AIRBAG RECALL ISSUE. DANGEROUS TO DRIVE AUTO WITH PASSENGER IN FRONT SEAT. DEALER HAS NO IDEA AS TO WHEN THE AUTO WILL BE ABLE TO BE REPAIR.

2010 LEXUS ES350. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS

WHEN DRIVING AT LEAST 3 MIN THE FRONT HEAD LIGHTS GOES OUT.DONT MATTER HOW MANY TIMES YOU GET IT FIX

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD BEGAN TO MELT. THE GLARE FROM THE MELTING DASHBOARD CREATED A GLARE ON THE WINDSHIELD THAT INTERFERED WITH THE DRIVER'S VISION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JM LEXUS, 5350 W SAMPLE RD, MARGATE, FL 33073, (954) 972-2200) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 31,100.

HYBRID ENGINE NOT FULLY WORKING , ESTIMATED MPG 40 MPG CAR IS ONLY GETTING NOW 22.5 AND IS GETTING WORSE. MY WIFE HAD THE SAME PROBLEM WITH HER LEXUS HYBRID AND THE DEALER DENIED PROBLEM FOR 3 MONTHS UNTIL THEY SENT A SERVICEMAN FROM CALIFORNIA TO FIX PROBLEM .

THE VEHICLE LEANS TO THE RIGHT (PASSENGER SIDE) ABOUT 1 1/4 COMPARED TO LEFT SIDE SINCE DAY 1 AFTER PURCHASE. I CONTACTED 3 LEXUS DEALERS AND WAS TOLD "IT IS WITHIN SPECS". THIS IS A KNOWN ISSUE ON GX 460 MODELS BUT LEXUS REFUSES TO ADMIT IT. THEY REFUSE TO REPAIR IT. THE VEHICLE HAS EXTREME BODY ROLL TO THE RIGHT DURING LEFT TURNS AND FEELS A LOT MORE STABLE DURING RIGHT TURNS. THIS IS A MAJOR SAFETY CONCERN. I CONTACTED THE LEXUS CORPORATE OFFICE AND WAS TOLD THAT THIS IS A "CHARACTERISTIC OF THE VEHICLE" AND THEY WILL NOT REPAIR IT. I WAS LIED BY A SERVICE FOREMAN THAT THE VEHICLE WAS DESIGNED THIS WAY. I DID A LOT OF RESEARCH ON THIS ISSUE AND BASED ON SEVERAL TECHNICAL DOCUMENTS IT IS CAUSED BY IMBALANCE BETWEEN THE 2 CYLINDERS ON THE KDSS. PROPER PROCEDURE IS TO BLEED AND RE-FILL THE KDSS SYSTEM BUT LEXUS REFUSES TO DO IT. I WAS TOLD BY A SERVICE MANAGER THAT THIS IS AN EXPENSIVE AND LENGTHY PROCEDURE AND DEALERS AVOID DOING IT. THE VEHICLE HAS ABOUT 10,000 MILES NOT AND IT FEELS EXTREMELY UNSAFE TO DRIVE. I SEE AT LEAST 1 LEXUS GX460 EVERY 1-2 DAYS ON THE ROAD THAT LEANS TO THE RIGHT. I TALKED WITH MULTIPLE OWNERS WHO DIDN'T EVEN NOTICE IT BUT TOTALLY AGREED THAT THEIR VEHICLE WAS LEANING AND FEELS DIFFERENT DURING LEFT TURNS COMPARED TO RIGHT TURNS. THIS IS A MAJOR ISSUE ON MANY TOYOTA VEHICLES EQUIPPED WITH KDSS. THE GX 460 IS SOLD IN THE REST OF THE WORLD AS THE TOYOTA LANDCRUISER PRADO AND THEY ALSO HAVE THE SAME ISSUE. IS IS AN ONGOING PROBLEM SINCE 2007 WHEN THE KDSS WAS INTRODUCED ON THE LEXUS GX 470 AND LATER INSTALLED IN THE 4RUNNERS AND TOYOTA LANDCRUISERS 200. WORST PART IS THAT LEXUS IN NOT WILLING TO HELP AND MOST DEALERS DON'T EVEN KNOW HOW TO REPAIR IT. THEY SIMPLY SAY: "YOUR VEHICLE IS WITHIN SPECS". THIS IS A MAJOR, MAJOR SAFETY ISSUE. FOR A VEHICLE WITH SUCH HIGH CENTER OF GRAVITY, LEANING ON ONE SIDE CAN CAUSE THE VEHICLE TO ROLL OVER !

ON JANUARY 2ND, 2018, MY DAUGHTER WAS ON HER WAY TO WORK WHEN SHE CALLED ME AT APPROXIMATELY 5:40AM STATING HER DRIVER'S SIDE CAR DOOR CAME WIDE OPEN WHILE DRIVING ON ROUTE 59. BEFORE SHE LEFT, ALL DOORS WERE LOCKED AND EVERYTHING WAS NORMAL. ON THE SAME DAY EVENING WE WENT TO LEXUS DEALERSHIP. HOWEVER, AFTER A LONG WAIT, THEY INFORMED US THAT IT WAS QUITE BUSY AND WE SHOULD MAKE AN APPOINTMENT FOR 2 DAYS LATER. THEY LET US LEAVE THE DEALERSHIP WITHOUT INVESTIGATING THE MATTER ALTHOUGH THEY KNEW THE SERIOUS PROBLEM. ON JANUARY 4TH, WE WENT TO THE DEALERSHIP. THEY COULD NOT FIND THE CAUSE OF THE ISSUE AND THEY DID LUBRICATION ON THE HINGES. THEY MENTIONED IT MAY BE DUE TO THE COLD WEATHER. WE WERE IN BLIND TRUST AND LEFT THE DEALERSHIP THINKING THE PROBLEM HAS BEEN LOOKED AT AND SOLVED. ON JANUARY 10TH, 2018, IT HAPPENED AGAIN. THIS TIME WHILE SHE WAS STARTING HER DRIVE FROM WORK TO HOME IN THE PARKING LOT. AGAIN, WITH ALL DOORS LOCKED AND NO WARNINGS. SUBSEQUENTLY WE WENT TO LEXUS OF NAPERVILLE DEALERSHIP ON JANUARY 12TH. THIS TIME WE WERE VERY FIRM AND WE REFUSED TO DRIVE THE VEHICLE. THE DEALERSHIP HAS KEPT THE CAR AND WE HAVE BEEN GIVEN THE LOANER VEHICLE.

I WAS DRIVING IN HEAVY TRAFFIC (STOP AND GO); I WAS FULLY STOPPED WITH MY FOOT ON THE BRAKE - I EASED OFF THE BRAKE TO SLOWLY ROLL FORWARD - ABSOLUTELY DID NOT PLACE MY FOOT ON OR ANYWHERE NEAR THE GAS PEDAL - AS I EASED OFF BRAKE, I FELT A STRONG "SURGE" FROM THE FRONT OF THE CAR- THE CAR ACCELERATED AND I SLAMMED IN TO A TRUCK THAT WAS DIRECTLY IN FRONT OF ME- I LOOKED AT THE DASHBOARD AS THIS WAS HAPPENING AND THE "CHECK ENGINE" LIGHT AND THE "TRACTION" LIGHT WERE BOTH ON - I TRIED TO BRAKE BUT THE BRAKE PEDAL WAS HARD - I WAS STOPPED DUE TO THE IMPACT OF HITTING THE TRUCK-- I AM ATTACHING THE EDR REPORT AS RETRIEVED BY A COMPANY LEXUS CONTRACTS WITH

CAR WAS TRAVELING AT ABOUT 60 MILES PER HOUR ON A FLAT ROAD AT 5:30 PM WHEN A LOUD BANG WAS HEARD. WE NOTICED THAT THE SUNROOF HAS COMPLETELY SHATTERED, BUT STAYED INTACT. SMALL SHARDS OF OF GLASS FELL INSIDE. THE TEMPERATURE WAS 55 DEGREES FAHRENHEIT OUTSIDE AND 69 INSIDE. WE CLOSED THE COVER SO NO GLASS WOULD FALL INSIDE. THE SUNROOF DOES NOT LOOK LIKE ANYTHING HIT IT AND THE VEHICLE IS STORED IN THE GARAGE.

TL* THE CONTACT OWNED A 2013 LEXUS GS 350. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COST OF THE REPAIR WAS MORE THAN THE COST OF THE VEHICLE; THEREFORE, THE VEHICLE WAS DEEMED DESTROYED. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION THE FOLLOWING DAY. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 49,800.