LEXUS Complaints

AT 1800 MILES, VEHICLE STARTED TO HESITATE WHEN PRESSING ON GAS PEDAL. WHEN ACCELERATING FROM STOP, VEHICLE IS HESITATING AND STUDDERING VERY BADLY. THIS IS AFFECTING ACCELERATING AND CAUSING A SEVERE SAFETY ISSUE WHILE DRIVING. WHILE AT HIGHWAY SPEEDS, VEHICLE CONSTANTLY IS LUNGING HESITATING WHEN TRYING TO MERGE INTO TRAFFIC. THIS HAS ALMOST CAUSED 3 ACCIDENTS AS IN STOP AND GO TRAFFIC, WHEN PRESSING ON GAS TO ACCELERATE, CAR IS SHUDDERING AND NOT FINDING RIGHT GEAR. DO NOT FEEL SAFE IN CAR. FEELS LIKE CAR IS GOING TO STALL OUT !!

DASHBOARD HAS DEVELOPED CRACKS IN 2017 AND AM TOLD THERE WAS A RECALL. CONTACTED LEXUS AND WAS TOLD THAT THE RECALL HAS ENDED. I NEVER RECEIVED NOTIFICATION OF RECALL. LEXUS IS REFUSING TO HONOR THE RECALL.

INFORMED BY DEALER SERVICE DEPARTMENT OF LEAK IN RACK AND PINION SYSTEM. NEEDS REPLACED. QUOTE APPROX 1800.00.

I AM WAITING ON THE FRONT AND REAR INTERIOR DOOR PANELS RECALLS FOR CRACKED AND MELTED AS RESULT OF HEAT OR HUMIDITY.

AIRBAG HAS PARTIALLY OPENED AND I AM AFRAID IT WILL EXPLODE AT ANY GIVEN MOMENT.

TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO HESITATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER (BELL LEXUS NORTH SCOTTSDALE, 18555 N. SCOTTSDALE, SCOTTSDALE, AZ 85255) WHERE IT WAS DIAGNOSED THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE CONTACT TOOK THE VEHICLE BACK TO THE UNKNOWN LOCAL DEALER AND WAS INFORMED THAT THE FAILURE COULD NOT BE REPAIRED. THE VEHICLE WAS BEING SERVICED AS A LEMON LAW VEHICLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE FAILURE COULD NOT BE REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500.

I RECEIVED A RECALL NOTICE WITH INSTRUCTIONS TO CONTACT THE DEALER. I HAVE CALLED THE DEALER 5 OR 6 TIMES OVER THE PAST 2 MONTHS, AND EACH TIME THEY TELL ME NO ONE IS AVAILABLE TO TALK TO ME AND THEY SEND ME TO VOICE MAIL TO LEAVE A MESSAGE. I HAVE DONE THAT BUT NO ONE HAS EVER CALLED ME BACK ABOUT THIS. THE DEALER IS PLAZA LEXUS IN CREVE COUER, MISSOURI.

I WAS DRIVING MY 2016 LEXUS RX 350 EXITING THE HIGHWAY WHEN I HEARD A LOUD BOOM. IT WAS LOUD LIKE A SHOTGUN. WE DIDN'T SEE OR FEEL ANYTHING HIT THE CAR, BUT THE NOISE WAS LOUD AND SCARY. SINCE THERE WAS NO OBVIOUS EVIDENCE OF ANYTHING, I CAREFULLY OPENED MY VISOR FOR MY SUNROOF TO SEE THAT MY SUNROOF HAD SHATTERED. IT JUST EXPLODED. NOTHING HIT IT OR FELL ON IT. THE SUNROOF WAS CONVEX LIKE IT EXPLODED AND NOT CONCAVE LIKE SOMETHING HAD FALLEN ON IT.

THE REAR BUMPER HAS A PLASTIC COVER AND THE PAINT BUBBLED AND BEGAN TO PEEL FROM UNDER THIS PLASTIC MOLDING AS IF WATER WAS BEHIND IT. THE REAR BUMPER NOW HAS PEELING PAINT.

THE 2010 HS250H REAR LOWER SUSPENSION ARM RECALL FLAW THE SAFETY RECALL WORK CAUSED NON-RECOVERABLE DAMAGES TO THE REAR TIRES OF MY 2010 HS250H. TORONTO LEXUS TOLD ME THAT THE DAMAGES TO THE TIRES WEREREAR DUE TO MISALIGNMENT BY WESTSIDE LEXUS. LEXUS USA ONLY REIMBURSED ME A SMALL PORTION OF THE TOTAL COST (REDO OF RECALL WORK + 4 NEW TIRES). NEITHER LEXUS USA NOR WESTSIDE LEXUS WOULD PAY FOR THE DAMAGES ON THE TIRES. THE STORY: I PURCHASE THE LEXUS 2010 H250H FROM WESTSIDE LEXUS HOUSTON IN 2010. ON APRIL 10, 2015, WESTSIDE LEXUS DID A RECALL WORK ON THE REAR SUSPENSION ARMS (REAR TIE RODS). AT THE SAME TIME, I HAD WESTDISE LEXUS INSTALLED 4 NEW DUNLOP 225/45ZR18 TIRES. FEB. 2017 I MOVED BACK TO CANADA. ON THE LONG WEEKEND OF AUG. 2017, I WAS DRIVING ON HIGHWAY NEAR TORONTO. ONE OF REAR TIRE SUDDENLY BURST OUT. I SENT THE CAR TO A LEXUS SERVICE CENTER IN TORONTO FOR REPAIR. THE TECHNICIAN TOLD ME THAT THE TIRE WAS NOT REPAIRABLE. THERE WAS UNEVEN WEAR-OUT ON THE INNER EDGES OF BOTH REAR TIRES. TORONTO LEXUS TOLD ME THAT THE UNEVEN WEAR OF TIRES WAS DUE TO MISALIGNMENT OF TIRES BY WESTSIDE LEXUS. AND IT WAS ALSO RELATED TO THE REAR SUSPENSION ARMS RECALL WORK. SINCE EPOXY WAS APPLIED TO THE REAR TIE RODS, THOSE RODS WERE NO LONGER ADJUSTABLE. TORONTO LEXUS HAD TO REDO THE RECALL WORK AND REPLACE ALL 4 TIRES. TORONTO LEXUS CHARGED ME TOTAL $1762.82. THE TECHNICIAN ALSO HAD GIVEN ME A REPORT OF THE MISALIGNMENT BY WESTSIDE LEXUS.