LEXUS Complaints

TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE DRIVING, THE INSTRUMENT PANEL TURNED RED AND WENT BLANK. THE CONTACT HEARD THREE BEEPS AND THE INSTRUMENT PANEL TURNED BLACK. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE OCCURRED NUMEROUS TIMES IN THE PAST YEAR. THE VEHICLE WAS TAKEN TO LEXUS OF WATERTOWN (330 ARSENAL ST, WATERTOWN, MA 02472), BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,100. THE CONSUMER STATED THE SEAT HEATER,FLOOR VENTS, CUP HOLDER, AND THE REAR SPEAKERS DID NOT PROPERLY OPERATE. THE DISPLAY BETWEEN THE TACHOMETER AND SPEEDOMETER WAS BLANK. *JS

I HAVE FOR YEARS EXPERIENCED A CHALLENGE WITH THE CHECK ENGINE LIGHT ILLUMINATING. I HAVE TRIED FOR YEARS TO GET THESE LIGHTS TO REMAIN OFF, BUT WITH EVERY REPAIR, IT COMES BACK ON. I BASICALLY RIDE WITH THESE LIGHTS ON ALMOST ALWAYS FOR YEARS. I HAVE PAID TO HAVE IT REPAIRED ON SEVERAL OCCASIONS. I FOUND A WEEK OR TWO AGO, A LETTER FROM LEXUS CONCERNING THIS CHECK ENGINE LIGHT, AND I WONDER CAN I STILL HAVE MY VEHICLE CHECKED OUT FOR THIS ABNORMALITY. THANK YOU FOR YOUR TIME.

IN ORDER TO START THE CAR, THE BRAKE MUST BE PRESSED. HOWEVER, IF THE CAR SITS WITHOUT USE FOR SEVERAL DAYS, THE BRAKE PEDAL CANNOT BE PRESSED DOWN AND THE CAR WILL NOT START. A WARNING LIGHT INDICATES THAT "BRAKE POWER IS LOW, STOP IN A SAFE PLACE". ATTACHED IS A PICTURE OF THE WARNING LIGHT. THE CAR CAN GENERALLY BE SUBSEQUENTLY STARTED BY EITHER WAITING SEVERAL MINUTES OR EXERTING A LOT OF PRESSURE ON THE BRAKE PEDAL, AND THE WARNING LIGHT DISAPPEARS. I'VE HAD MANY CONVERSATIONS WITH LEXUS SERVICE AND LEXUS CORPORATE OFFICE. THEY'VE SAID THAT THIS CONDITION EXISTS WITH "EVERY 2016-2018 RX 350" AND IS NOT UNIQUE TO MY CAR. THEY'VE ALSO SAID THIS CONDITION CANNOT BE REPAIRED, DESPITE THE FACT THAT THE WARNING LIGHT INDICATES IT IS DANGEROUS TO DRIVE THE CAR. LEXUS CONFIRMED THAT DESPITE THE FACT THE CONDITION OCCURS AFTER THE CAR HAS SAT FOR A PERIOD OF TIME, IT IS NOT A BATTERY ISSUE AND LIKELY OCCURS BECAUSE OF PRESSURE LOST IN THE BRAKE SYSTEM. ALTHOUGH I QUESTION LEXUS' STATEMENTS THAT THIS CONDITION EXISTS WITH EVERY CAR, IT IS DISCONCERTING THAT THEY CANNOT OR WILL NOT FIX A CONDITION THAT MAY BE DANGEROUS TO CONTINUE DRIVING, AS INDICATED BY THE CAR'S WARNING LIGHT. THIS CONDITION OCCURS REGULARLY.

IN MAY 2017 I REPLACED REAR BRAKES BUT THE "SQUAWK" NOISE WHEN RELEASING THE BRAKE PEDAL PERSISTED. ON 6-8-17 I RETURNED TO LEXUS WH DEALER (CUSTOMER # 171829) AND THE TECH REQUESTED A TEST RIDE. AT THE CURB, I ENGAGED BRAKE, AND TECH SAW THE ABS BRAKE LIGHT. HE IMMEDIATELY DIAGNOSED THE BRAKE ACTUATOR UNIT. MILEAGE IN/PUT ON INVOICE 207972 (ATTACHED) VERIFIES THE CAR NEVER WENT ON TEST RIDE FOR DIAGNOSIS. SCOTT AT LEXUS CUST CARE CLAIMED THERE WAS NO WARRANTY RECALL AT THAT TIME AND ADVISED ME TO CONSIDER THE LEXUS WH SERVICE MGR OFFER TO REPAIR FOR $5000 LESS $1200 GOOD FAITH DISCOUNT. I INQUIRED IF THIS WAS A SAFETY ISSUE AND WAS TOLD NO BY TECHNICIAN IT WAS JUST A NOISE. SEVERAL MONTHS LATER, PROBLEM WORSENED SO I RESEARCHED ISSUE AND DISCOVERED SERVICE BULLETIN ISSUED APRIL 2016 FOR BRAKE ACTUATOR. ON DEC 11 2017 ENGAGED LEXUS CUST CARE AGAIN AND ERIC YOUNG, AGENT, CHECKED MY VIN AND ADVISED MY CAR WAS INCLUDED ON THE SB. HE ALSO NOTED THE LEXUS DEALER CLAIMED IN JUNE 2017 THE CAR DID NOT FAIL YET THEY TRIED TO CHARGE ME $5000 FOR A REPAIR. WHEN I REQUESTED NOTES OR TANGIBLE PROOF TO TAKE TO THE DEALER, ERIC CALLED TO SET APPT AT DEALER FOR ME AND I DROPPED MY CAR ON 12-11-17 ON 12-12-17 THE LEXUS SERVICE MGR NOW CLAIMED THE CAR DID NOT QUALIFY FOR SB REPAIR BECAUSE NO CODES OR LIGHTS ON DASHBOARD. DEALER FAILED TO ACKNOWLEDGE THE BATTERY REPLACEMENT IN OCT 2017 WHICH WOULD HAVE ERASED CODES. LEXUS SERVICE MGR NEW REPAIR QUOTE IS $3900 LESS $1200 = $2700 + TAX. (AGAIN NO INVOICE PROVIDED) I REFUSED TO RETRIEVE MY CAR UNTIL CORP AND/OR DEALERS PUT THEIR DECISION TO DENY MY CLAIM IN WRITING. LEXUS SUPERVISOR CLAIMS THEY DO NOT PUT PROPRIETARY INFORMATION IN WRITING AND WOULD ONLY PROVIDE ATTACHED EMAIL. NO INVOICE PROVIDED BY DEALER I BELIEVE MY VEHICLE IS COVERED UNDER WARRANTY POLICY BULLETIN 16-01 AKA WARRANTY ENHANCEMENT PROGRAM - ZLG

I AM IN FEAR OF MY LIFE AND ANY OTHERS PASSENGERS I MAY HAVE RIDING IN MY CAR. I THINK SMELLING FUEL FROM INSIDE MY CAR AND IT'S VERY NOTICEABLE AFTER I HAVE DROVE FROM 1 LOCATION TO THE NEXT. I DID HAVE ALL MY RECALLS COMPLETED BY LOCAL DEALERSHIP INCLUDING THE FUEL DELIVERY PIPES. HOWEVER THERE IS ALSO 3 SEPARATE ISSUES FOR THIS RECALL . THE RECALL LETTER STATES DO NOT DRIVE YOUR VEHICLE IF YOU SMELL FUEL AND CONTACT YOUR LEXUS DEALERSHIP IMMEDIATELY. I DID CONTACT MY DEALERSHIP & THEY SAID THEY DON'T SMELL FUEL.I SMELL IT AND MY PASSENGERS SMELL FUEL BUT THE SMELL OF GAS OCCURS MOST OF THE TIME I DRIVEN FROM 1 ANOTHER AND WHEN I TOOK IT TO LEXUS AND IT HAD IT CHECKED IT SAT ALL NIGHT AND OF COURSE THEY WON'T SMELL IT THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE RECALL REPAIR.*JS

TAKATA RECALL - MY CAR IS SUPPOSEDLY AFFECTED BY THE RECALL, BUT THE RECALL WILL NOT ACTUALLY SHOW UP IN THE SYSTEM- IT SOUNDS LIKE IT ONLY HAPPENS IN 2019 - WHICH IS GREATER THAN 6 YEARS AFTER THE CAR WAS PUT IN SERVICE. I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS AND LOSS OF VALUE TO THE CAR. ADDITIONALLY, THE CAR IS CURRENTLY IN PA BUT WILL BE MOVING TO WARMER WEATHER CLIMATE AND THIS WILL CAUSE THE DEGRADATION TO HAPPEN MORE RAPIDLY. LEXUS REPORTS THERE ARE NO ISSUES, WHICH IS NOT TRUE ACCORDING TO THEIR OWN WEBSITE.

WHILE TRAVELING APPROXIMATELY 40 MPH ON A SUNNY DAY (45 DEGREES) THE FRONT PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED. IT WAS ABOUT 2 PM EST. THERE WERE NO CARS AROUND ME OR ANYTHING ABOVE. IT SOUNDED LIKE AN EXPLOSION. I PULLED OVER AND LOOKED AROUND TO SEE WHAT THE NOISE WAS. IT WASN'T UNTIL I LOOKED UP THAT I SAW THE HOLE IN THE SUNROOF. GLASS DID NOT COME DOWN, IT WENT OUT.

TL* THE CONTACT OWNS A 2013 LEXUS RX 350. WHILE DRIVING APPROXIMATELY 70 MPH ON A HIGHWAY, THE SUN ROOF FRACTURED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (GETTEL TOYOTA OF CHARLOTTE COUNTY, 1801 TAMIAMI TRAIL, PUNTA GORDA, FL 33950, (941) 347-6867) REPLACED THE PART. THE CONTACT WAS UNCERTAIN AS TO WHAT CAUSED THE FAILURE AND IF IT WOULD RECUR. THE DEALER AND THE MANUFACTURER STATED THERE WAS NO RECALL SO THE CONTACT WAS ADVISED TO REPLACE THE PART. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. *TT *TR

TAKATA RECALL, THIS IS A HIGH RISK TO THE POTENTIALLY INJURY OF MYSELF AND MY PASSENGERS. TIME FRAME TO RESOLVE THIS HAS BEEN UNACCEPTABLE. AIRBAG LIGHT IS CURRENLTY ON

MY LEXUS 2006 GS300 HAS MISFIRE PROBLEM AT 108355 MILES, WITH ERROR CODES PS300, 301, AND 302. SPOKE WITH DEALERSHIP (LONGO LEXUS), AND THEY TOLD ME THE CUSTOMER SATISFACTORY PROGRAM (CSP) IS ALREADY EXPIRED TO FREE REPAIR BY LEXUS IN 2016. IF LEXUS HAS DEFECTIVE VALVE SPRING THAT CAUSED THE CARBON BUILD UP, THEN THEY SHOULD SEND US THE SAFETY RECALL LETTER, AND I HAVE NEVER RECEIVED ANY. THAT'S VERY IRRESPONSIBLE IN THEIR PART.