LEXUS Complaints

1.WHEN BACKING OUT OF THE GARAGE, THE BACKUP SENSOR SOMETIMES STARTS BEEPING WHEN THERE IS NOTHING BEHIND THE VEHICLE. 2.DRIVING CAR ON DAN RYAN EXPRESSWAY. PRESSING LEFT SIDE BUTTONS ON STEERING WHEEL, ATTEMPTING TO CHANGE THE SOUND LEVEL, CHANNEL, OR RADIO MODE (FM1,FM2,AM, ETC.). INSTEAD, NOTHING MAY RESPOND, OR RIGHT SIDE BUTTONS RESPOND; I.E., CAR BEGAN DIALING A PHONE NUMBER (USING BLUETOOTH). TOOK CAR TO MY DEALERSHIP, ORLAND PARK LEXUS OF IL ON NOVEMBER 20, 2017. WAS ADVISED THERE IS NOTHING THEY CAN DO BECAUSE NEITHER OF THESE PROBLEMS HAS OCCURRED IN THEIR PRESENCE. I HAD PREVIOUSLY PAID FOR AN ELECTRONICS TESTING CHECK UP JUST BEFORE MY 7 YEAR EXTENDED WARRANTY EXPIRED (NOVEMBER 2017). I INDICATED THESE SAME TYPES OF CONCERNS. THEY HAD NOT KEPT OF RECORD OF THIS, STATING THEY DID NOT SEE ANY OF THE PROBLEMS THEN EITHER, SO THE CHECK-OUT SHEET (BASED ON MY INITIALLY EXPRESSED CONCERNS) WERE REFLECTED ANY WHERE IN THEIR RECORDS. INSTEAD, THEY TOOK OFF THE COST OF THE CAR REVIEW PRICE (WHEN THEY FIXED OTHER THINGS). THUS ERASING ANY RECORD OF MY EXPRESSING CONCERNS RELATED TO THESE ISSUES. THEY ALSO SAID IT MIGHT INDICATE A COMPUTER ISSUE, BUT AS THERE WAS NO PROBLEM WHEN SEEN AT THEIR SHOP, NO RECORD IS BEING KEPT. I ASKED WHAT THE PRICE MIGHT BE TO REPLACE THE COMPUTER. THEY INDICATED NOT KNOWING. I HAVE NO RECORDS TO 'UPLOAD'. I AM CONCERNED THAT IF I HAD PROBLEMS WHILE DRIVING, WHAT IF MY PHONE IS THE NEXT THING TO GO OUT? CHICAGO AREA STREETS ARE NOT THAT SAFE.

ON 9/29/2017 WHILE TURNING LEFT AT NIGHT IN A DARK ROAD ALL INTERIOR AND EXTERIOR LIGHTS WENT OUT. WE CRASHED INTO WALL BESIDE THE CITY STREET AND OUR CAR WAS TOTALED. WE FILED A CLAIM WITH LEXUS AT THAT TIME. A RECALL NOTICE FOR THIS PROBLEM CAME IN DECEMBER. ON DECEMBER 22,2017, LEXUS STATED IN LETTER FROM THEIR LEGAL DEPARTMENT THAT LEXUS HAD NO RESPONSIBILITY. THEY WERE ABLE TO START THE CAR AND TURN ON THE LIGHTS ON NOVEMBER 14, 2017 WHEN AN INSPECTION OF THE VEHICLE WAS MADE. THE URGENT SAFETY RECALL DESCRIBED WHAT WE EXPERIENCED. NO ADEQUATE EXPLANATION FOR THE FAILURE OF OUR ELECTRICAL SYSTEMS

SERIOUS STEERING RACK POWER STEERING FAILURE/LEAKAGE, MECHANIC SAYS COMMON LEXUS AND TOYOTA PRODUCTS AND CAN LEAD TO CATASTROPHIC ACCIDENT BY LOSING STEERING AT HIGH SPEEDS. THANK GOD, NO ACCIDENT YET, JUST FACING $1600 REPAIR. PARTS AND LABOR, ONE YEAR WARRANTY. DO MANY PEOPLE HAVE TO DIE BEFORE THIS IS ADDRESSED??

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE MALFUNCTION WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH BAY LEXUS (24777 CRENSHAW BLVD, TORRANCE, CA 90505, PHONE: (310) 325-9999) AND WAS INFORMED THAT THE REPAIR WOULD BE COMPLETED IN FEBRUARY OF 2018. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 131,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. ALL THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED AND COULD NOT BE DRIVEN. THE CONTACT DID NOT KNOW IF THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THE LEGS, CHEST, AND BACK. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT CALLED LEXUS OF TOWSON (1040 YORK ROAD, TOWSON, MD 21204; 410-769-9400) WHO INFORMED THE CONTACT THAT THEY WERE NOT FAMILIAR WITH THE VEHICLE HAVING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

I HAVE BEEN A LOYAL LEXUS OWNER FOR SEVERAL YEARS AND HAVE METICULOUSLY MAINTAINED MY VEHICLE AT ONLY LEXUS DEALERSHIPS. WHILE OPERATING THE VEHICLE 10 DAYS AGO, THE OIL COOLER HOSE BURST, WHICH COULD HAVE RESULTED IN A MAJOR SAFETY ISSUE (ENGINE FAILURE/SEIZURE WHILE DRIVING) WITH CATASTROPHIC ENGINE FAILURE. LEXUS HAS KNOWN ABOUT THIS ISSUE AND HAS COVERED IT FOR MANY OTHER VEHICLES WITH 150K MILES OR LESS, HENCE THE "ENHANCED WARRANTY" ABOUT WHICH I HAD NO KNOWLEDGE. I HAVE 151K MILES AND THEY REFUSE TO COVER IT OR OFFER ANY KIND OF COMPENSATION FOR THE EXPENSE OF REPLACING THE HOSE. THEY DO NOT DEEM IT A SAFETY ISSUE, WHICH IS ABSURD FOR THE REASON STATED ABOVE. APPARENTLY THERE WAS A WARRANTY "ENHANCEMENT" OFFERED A COUPLE OF YEARS AGO, ABOUT WHICH I WAS NEVER MADE AWARE, BY LEXUS OR BY ANY OF THE TECHNICIANS WHO HAVE SERVICED MY CAR OVER THE YEARS. IF LEXUS OFFERED THIS WARRANTY, THEY CLEARLY KNEW THIS WAS A POTENTIAL ISSUE WITH THIS VEHICLE. NOW THAT THE ISSUE HAS HAPPENED TO MY CAR, THEY WON'T COVER IT, AS I'M "OUT OF WARRANTY" WITH A WARRANTY I NEVER KNEW WAS OFFERED TO ME IN THE FIRST PLACE. I WILL NEVER OWN ANOTHER LEXUS - THEY HAVE LOST MY BUSINESS AND MY TRUST,

TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE AT A YIELD SIGN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, CONCUSSION TO THE HEAD, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO ESKRIDGE LEXUS COLLISION CENTER (12401 N SANTA FE AVE, OKLAHOMA CITY, OK 73114, PHONE: 405-755-7772). THE DEALER FAILED TO DIAGNOSE THE AIR BAG FAILURE AND STATED THAT THEY RESET THE AIR BAG INDICATOR ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT REPAIRED FOR THE AIR BAG FAILURE. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH THEIR LEGAL OFFICE AND NOTHING ELSE COULD BE DONE. THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. *BF CONSUMER STATED NOTHING WAS DONE TO CORRECT THE FAILURE. UPDATED 8/30/18*JB

AUTO ACCIDENT / OTHER DRIVER FAULT- 20 + MILES PER HOUR IN MOTION FRONT END COLLISION/ IMPACT . FRAME DAMAGE TO BOTH SIDES OF SUV. TOTAL 3 PASSENGERS. NO AIRBAGS DEPLOYED ON FRONT DRIVER. NO AIRBAGS DEPLOYED AT ALL.

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEN STOLER LEXUS IN OWINGS MILLS, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

TAKATA RECALL THE MANUFACTURER/DEALER HAS YET TO REPAIR/REPLACE THE FAULTY AIRBAGS. I HAVE BEEN IN A 'LOANER' VEHICLE FOR 10 MONTHS.