LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 LEXUS ES- ISSAQUAH, WA
"TAKATA RECALL", AFTER CONTACTING LOCAL LEXUS DEALERSHIP I MADE AN APPOINTMENT ON 9/8/2017 TO HAVE REPAIRS MADE, I WAS TOLD NO REMEDY AVAILABLE PER THE LOCAL LEXUS DEALERSHIP (LEXUS OF BELLEVUE). IT IS NOW 12/19/2017 AND STILL NO REPAIRS OR REMEDY FROM LEXUS.
Source: NHTSA WEB SITE -
2017 LEXUS RC F- MURRIETA, CA
THERE ARE OBSTRUCTIONS IN THE ACCELERATOR PEDAL AREA. MY HUSBAND WEARS A SIZE 12 SHOE. WHEN HE PRESSES DOWN ON THE PEDAL TO ACCELERATE QUICKLY, THE RIGHT SIDE OF HIS SHOE ENCOUNTERS AN OBSTRUCTION. HE MOVES HIS FOOT OVER TO THE LEFT A LITTLE AND CAN GET THE PEDAL DOWN BUT THEN THE TIP OF HIS TOE GETS CAUGHT IN A BOLT OR SOMETHING ABOVE THE TOP OF THE PEDAL. WE HAVE CONTACTED LEXUS AND THEY ARE UNWILLING TO DO ANYTHING. THIS IS A SERIOUS SAFETY CONCERN!!!
Source: NHTSA WEB SITE -
2002 LEXUS ES300- KNOXVILLE, TN
I REPLACED THE BATTERY ON MY LEXUS AND IT WOULD NO LONGER IDLE YOU TAKE YOUR FOOT OFF THE ACCELERATOR AND THE ENGINE DIES.. THE COMPUTER LOST THE IDLE PARAMETERS THIS IS DANGEROUS AS I TURNED LEFT OFF ONE ROAD TO ANOTHER TOOK MY FOOT FROM ACCELARATOR TO BRAKE ENGINE DIED AND I LOST POWER STEERING ALMOST WRECKED MOST MECHANICS ARE AWARE OF THIS DEFECT LEXUS REFUSED TO ADMIT IT GOOGLE IT ALL OVER INTERNET
Source: NHTSA WEB SITE -
2009 LEXUS ES350- HEMPSTEAD, NY
TAKATA RECALL I RECEIVED RECALL NOTICE IN THE PAST AND WAS TOLD I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE. NOW DEALER TELLS ME THERE IS NO RECALL. DEALER IS LEXUS OF ROCKVILLE CENTRE NY
Source: NHTSA WEB SITE -
2006 LEXUS IS 350- LIBERAL, KS
TAKATA RECALL.... I AM FILING THIS COMPLAINT FOR THE INTERIOR DASH AND DOOR PANELS HAVING A MELTING EFFECT. THEY ARE NOW COATED IN A STICKY RESIDUE. THE DASH CAUSING VISIBILITY PROBLEMS DUE TO THE SHINY PLASTIC MELTING. I'M GUESSING THAT THE HEAT WAS A FACTOR IN CAUSING THIS TO MELT. MAKING IT VERY UNSAFE WHEN DRIVING ON THE HIGHWAY.
Source: NHTSA WEB SITE -
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2010 LEXUS HS 250 HYBRID- OAKLAND PARK, FL
TL* THE CONTACT OWNS A 2010 LEXUS H250SH (NA). WHILE DRIVING UNKNOWN SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (JM LEXUS, 5353 W SAMPLE RD, MARGATE, FL 33071, 954-972-2000) WHERE IT WAS DIAGNOSED THAT THE BATTERY INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JM LEXUS AGAIN WHERE IT WAS DIAGNOSED THAT THE HYBRID BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT DECLINED TO PAY THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 LEXUS ES- ORLANDO, FL
THE LEXUS DEALERSHIP IS UNABLE TO ACQUIRE A REPLACEMENT AIR BAG FOR MY CAR. I HAVE BEEN TOLD NOT TO CARRY PASSENGERS IN THE FRONT SEAT, WHICH IS IMPOSSIBLE THEREFORE A RISK TO MY FAMILY.
Source: NHTSA WEB SITE -
2006 LEXUS LX- SEATAC, WA
THE RECALL AIR BAG OVER 8 MONTHS AND THE DEALER STILL NOT ABLE TO GET THE REPLACEMENT PART FOR THE RECALL MODULE AIR BAG TO REPLACE FOR MY CAR. THE DEALER IS THE LEXUS OF TACOMA WASHINGTON
Source: NHTSA WEB SITE -
2010 LEXUS HS 250 HYBRID- SEATAC, WA
RECALL NO. 17V-619 AND 16V-596. THIS IS AN URGENT RECALL BUT THE DEALER NOT ABLE TO GET THE REPLACEMENT PARTS TO FIX MY CAR UNTIL THE NEXT 30 DAYS. AND DIDN'T OFFER ME A LOANER CAR DUE TO THIS WILL BE A SAFETY ISSUE IF I STILL DRIVE THIS CAR.
Source: NHTSA WEB SITE -
2012 LEXUS ES350- STUART, FL
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TREASURE COAST LEXUS IN FORT PIERCE, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE