LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2009 LEXUS ES350
    - MOUNT HOLLY, NC

    TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 LEXUS RX330
    - CLARK¿S SUMMIT, PA

    BACKING UP MY SPARE TIRE FELL RIGHT ON THE GROUND I THOUGHT I HIT SOMEONE LOOKS LIKE THE CABLE ROTTED I WAS LUCKY WAS ON MY WAY TO GO ON HIGHWAY WITH MY GRAND DAUGHTER AND IF IT HAPPENED ON HIGHWAY SOMEONE COULD OF CAUSED A MAJOR ACCIDENT

    Source: NHTSA WEB SITE
  • 2017 LEXUS ES350
    - CAMPBELL, CA

    THE PRE-COLLISION SYSTEM DOES NOT WORK PROPERLY. THE CAR REAR ENDED THE VEHICLE IN FRONT OF IT WITHOUT WARNING AND BRAKE ASSIST BY PRE-COLLISION SYSTEM AS LEXUS CLAIMED. IT RESULTED IN AN ACCIDENT. LEXUS HAS PERFORMED THE INVESTIGATION AND EXTRACTED DATA FROM EDR. THEY CONCLUDED NO DEFECT FOUND. I STILL BELIEVE THAT THE CAR PRE-COLLISION SYSTEM DID NOT WORK AT ALL AND WAS NOT ABLE TO PREVENT THE COLLISION AS EXPECTED.

    Source: NHTSA WEB SITE
  • 2007 LEXUS ES350
    - LEESBURG, GA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BUTLER LEXUS, 3960 RIVERSIDE DR, MACON, GA 31210) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2013 LEXUS CT
    - SAN JACINTO, CA

    VIOLENT SHUDDER/SHAKING OF THE ENGINE. WHEN THE CT200H IS STATIONARY OR IN MOTION THE ENGINE PERIODICALLY SHAKES VIOLENTLY SOMETIMES UP TO 30 SECONDS THEN IT GOES AWAY. IT HAPPENED ON COLD OR HOT STARTS. THE EGR HAS BEEN CLEANED FROM CARBON BUILD UP, HAS NEW SPARK PLUGS AND COILS ARE GOOD. I HAVE LATELY BEEN NOTICING COOLANT LOSS. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. CHECK ENGINE LIGHT FINALLY CAME ON WITH CODE P0301 "CYLINDER 1 MISFIRE."

    Source: NHTSA WEB SITE
  • 2007 LEXUS IS 250
    - JACKSONVILLE, NC

    MY VEHICLE IS ONE OF THE MODELS AFFECTED BY THE STICKY 'MELTING' DASHBOARD ISSUE MADE KNOWN TO THE PUBLIC A FEW YEARS AGO. WHEN DRIVING DURING THE DAY, SUNLIGHT CREATES A BLINDING REFLECTION ONTO THE WINDSHIELD'MAKING IT IMPOSSIBLE TO SEE WHAT'S IN FRONT OF YOU. THIS PROBLEM ALMOST RESULTED IN AN AUTO ACCIDENT FOR ME TWO WEEKS AGO WHILE DRIVING THROUGH AN INTERSECTION.

    Source: NHTSA WEB SITE
  • 2006 LEXUS IS 250
    - LOS ANGELES, CA

    TOYOTA/LEXUS IN EARLY 2015 STATED IT WOULD EXTEND ITS WARRANTY FOR THE CONSOLES (FRONT AND SIDES) OF CERTAIN MODELS INCLUDING LEXUS IS 250 BECAUSE THEY ARE STICKY AND MELTING AND DISINTEGRATING/CRUMBLING. WE STARTING 2018 SOON MAKING IT 3 YEARS OF WAITING FOR THESE TO BE REPLACED. WE RECEIVE A BRICK WALL FROM DEALERS AND CORPORATE LEXUS WHEN WE ASK ABOUT IT--ALWAYS SOME GENERAL RESPONSE ABOUT BACK UP ORDERS AND TRYING AND ETC. IT SEEMS MAYBE US CONSUMERS COULD USE THE ASSISTANCE OF NHTSA TO OVERSEE THIS PROCESS AND ENSURE WE RECEIVE SAFE CONSOLES IN A TIMELY WAY. I AM EXTREMELY CONCERNED ABOUT THE STATE OF THE SIDE CONSOLES. THE FRONT HAS BEEN REPLACED BUT WAITING GOING ON 3 YEARS FOR SIDE PANELS. THANK YOU. *TR

    Source: NHTSA WEB SITE
  • 2002 LEXUS RX300
    - NORWOOD, MA

    I ENTERED PARKING LOT AND PULLED INTO PARKING SPOT WITH MY FOOT ON BRAKE BARELY GOING. I WAS ALMOST ALL THE WAY INTO SPOT WHEN MY CAR LUNGED UP WITH EXTREMELY HIGH RPMS. I WENT INTO SMALL TREE, DROVE OVER ANOTHER CAR, CAR FLIPPED ON SIDE, THEN FLIPPED OVER ON ROOF AND INTO ANOTHER PARKED CAR. ENGINE OVERTOOK THE BRAKES. I AM ORIGINAL OWNER WITH CAR EXTREMELY WELL MAINTAINED BY LEXUS. I HAVE NEVER HEARD OR FELT THIS CAR LIKE THIS BEFORE.

    Source: NHTSA WEB SITE
  • 2006 LEXUS IS 350
    - CLEARWATER, FL

    LACK OF VISIBILITY DUE TO THE AMOUNT OF VIBRATION OF THE REAR VIEW MIRROR WHILE CAR IS MOVING, EVEN WORSE WHEN THE RADIO IS ON.

    Source: NHTSA WEB SITE
  • 2011 LEXUS ES350
    - CHULA VISTA, CA

    TAKATA RECALL - HAVE CALLED THE DEALER THREE DIFFERENT TIMES AND SAYS PARTS AREN'T AVAILABLE

    Source: NHTSA WEB SITE