LEXUS Complaints

I PURCHASED LEXUS LS460 AWD 2016 IN 01/2017. FEW MONTHS AGO THE NOISE LEVEL IN THE CABIN BECAME TOO LOUD EVEN TO HEAR THE RADIO. I TOOK THE CAR TO THE LEXUS DEALER WHO SOLD THE CAR TO ME FOR CHECK UP. I ASKED THEM TO USE A DECBEL METER TO READ THE NOISE LEVEL. INSTEAD THEY SENT A TECHNICIAN TO DRIVE THE CAR AND HE SAID THAT THE NOISE WAS COMING FROM TIRES. IF THAT WAS THE CASE I ASKED THEM TO CHANGE ALL THE TIRES (I AGREED TO PAY). BUT THEY REFUSED TO CHANGE FOR SOME FLIMSY REASON TO HELP ME TO SAVE MONEY. I FIGURED OUT THAT TIRES WERE NOT THE CAUSE AND SOMETHING ELSE COULD BE THE REA SON THEY DID NOT WANT TO DISCLOSE OR EXPOSE. IN THE MEANTIME THE CAR STARTED STALLING WHILE DRIVING 2 MONTHS AGO AND I IGNORED IT THINGKING MY NEW SHOES WERE CAUSING IT. THEN DAY BEOFE YESTERDAY WHILE I WAS CLIMBING A STEEP SLOPE IN CAPITOL HEIGHTS THE CAR STALLED AND I WAS TO FORCED TO PRESS THE ACCELERATOR WITH ALL MY STRENGTH TO PUSH IT FORWARD AND IT SLOWLY CLIMBED THE SLOPE. I WAS CONCERNED TO THE EXTENT I FEARED THAT IT COULD SLIDE BACKWARDS CAUSING MAJOR ACCIDENT. I COMPLAINRD TO LEXUS AND THEY SENT ME TO ANOTHER DEALER. AGAIN NO DECIBEL METER WAS USED ANDTHE MECHANIC SAW EVERYTHING NORMAL AND THE DIAGNOSTIC TESTS REVEALED NOTHING. NOW I UNDERSTAND THAT THE ENGINE IN LS460 HAS STALLING PROBLEMS AND POSSIBLY UNDER RECALL FOR FIXING THE VALVE IN THE ENGINE. THE CAR HAS ONLY 43K MILES AND ASKED LEXUS TO REPLACE THE VEHICLE. BUT LEXUS REFUSED WITHOUT ANY REASONABLE EXPLANATION. THE VEFICLE WAS ON A CITY STREET IN CAPITOL HEIGHTS WHILW TAKING A RIGHT TURN TO A STEEP SLOPE STREET.WHEN IT STALLED.

THE OIL COOLER LINE DEVELOPED A PIN HOLE LEAK IN IT IN WHICH IN A MATTER OF MINUTES THE CAR WAS COMPLETELY OUT OF OIL IN WHICH THE ENGINE STARTED MAKING GRINDING NOISES UNTIL I STOPPED THE CAR. THIS HAPPENED ON MY 2008 LEXUS AND LOOKING INTO THE ISSUE, LEXUS CHANGED THE DESIGN OF THE PART IN 2011 AFTER CONCERNS OF FAILURE OF THIS PART. THERE WAS A SECTION OF THE PART THAT WAS A RUBBER HOSE IN BETWEEN TWO METAL LINES. LEXUS CHANGED THIS PART TO MAKE IT ONE WHOLE METAL LINE IN 2011. FOR SOME REASON FROM 2007 TO 2011 THIS PART WAS NOT RECALLED AND STILL HAS THE RUBBER HOSE OIL LINE ON IT. IT COSTED ME SEVERAL HUNDRED DOLLARS TO REPLACE THIS PART AND COULD OF DESTROYED MY ENGINE AS WELL OR AT LEAST LIMITED THE ENGINE LIFE SINCE IT WAS WITHOUT OIL FOR A COUPLE MILES. I'M CONCERNED THAT IT HAPPENED WHILE I WAS DRIVING AND LEAKED OIL ON THE ROAD TO THE POINT OF MY VEHICLE BEING EMPTY AND COULD OF SEIZED UP MY ENGINE AS WELL WHICH BOTH ARE SAFETY CONCERNS AND ENVIRONMENTAL ISSUES. LEXUS OBVIOUSLY KNEW OF THE PART ISSUE TO CHANGE IT'S DESIGN IN 2012 BUT STILL DOESN'T HAVE A RECALL ON IT. NOT SURE IF I'M BUYING ANOTHER LEXUS BECAUSE OF THIS.

TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAKE OR AIR BAG FAILURE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS UNAVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

STRONG GAS ORDER IN CABIN WHEN STARTING CAR AFTER WARM. NO VISIBLE GAS LEAKS, BUT CAN SMELL UNDER HOOD. THERE HAS BEEN RECALLS FOR THIS. REPORT RECEIPT DATE: 2014-10-15 NHTSA CAMPAIGN: 14V647000 MANUFACTURE: TOYOTA MOTOR ENGINEERING & MANUFACTURING THEY SAY THERE ARE NO RECALLS ON MY VEHICLE, LEXUS SAYS THEY COULD NOT SMELL THE GAS FUMES!

MAY 23,2016 MANUFACTURER RECALL NUMBERGLG NHTSA RECALL NUMBER16V340 RECALL STATUSRECALL INCOMPLETE STILL THE LOCAL DEALER IS REFUSING TO FIX THE PROBLEM. I HAVE TO USE MY CAR GOING TO WORK, CITY AND HIGHWAY FROM FRISCO TO MCKINNEY IN TEXAS.

I LIVE IN FORT LAUDERDALE, FLORIDA AND HAVE A LEXUS 2010 IS 350C WITH 56K AND DUE TO THE TAKATA RECALL NHTSA CAMPAIGN NUMBER: 16V340000. I WAS NOT ABLE TO DRIVE THE VEHICLE FOR 356 DAYS, AS I SIGNED AN AFFIDAVIT THAT I WOULD NOT DRIVE MY VEHICLE UNTIL THE AIRBAGS WERE AVAILABLE, AND LEXUS WOULD PROVIDE ALTERNATIVE TRANSPORTATION UNTIL THE AIRBAGS WERE AVAILABLE. NOW THE DASHBOARD HAS STARTED TO DETERIORATE AND IS BECOME STICKY TO THE TOUCH, BELIEVE THIS IS DUE TO NOT BEING ABLE TO USE THE VEHICLE FOR A YEAR. CHECKING THE FORUMS AND NOTICES ONLINE THIS APPEARS TO BE THE SAME ISSUE AS THE "CUSTOMER SUPPORT PROGRAM" - ZE6 - FOR STICKY/MELTING DASHBOARDS FOR THE IS MODELS FROM 2006-2008. HOWEVER THIS ISSUE IS GLOBAL TO ALL IS MODELS NOT JUST THE 2006-2008 MODELS. PLEASE HELP AS THIS IS A HUGE ISSUE IN SOUTH FLORIDA WITH THE EXTREME HEAT AND HUMIDITY, AND IS A SAFETY ISSUE AS THE SUN REFLEX'S FROM THE DASHBOARD AND THE DRIVER COULD HAVE A COLLISION IF NOT FIXED. NOTICED THIS ISSUE ON FRIDAY SEPTEMBER 1, 2017 AFTER DRIVING THE CAR HOME FROM HAVING THE AIRBAGS REPLACED. I WENT TO DUST THE DASHBOARD ONCE HOME AND NOTICED THE DUSTER WOULD NOT SLIDE AS IT ONCE WAS ABLE TO, AND THEN REALIZED THERE WAS AN ISSUE WITH THE DASHBOARD.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074 (713) 995-2600) STATED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE KEY BROKE INTO THE IGNITION, DEALER REFUSED TO ASSIST WITH REPAIR OT NEW KEY EVEN THOUGH I HADN'T HAD IT VERY LONG. THE STERING WHEEL LOCKS., THE TIRES SHAKE, CORDS ALL FALLING FROM UNDER THE CAR, THE ELECTRICAL GOES IN AND OUT INCLUDING WINDOWS AND HEAT. MY SEAT BELTS LOCK ON ME . THIS CAR IS A MESS AND I HAVE TWO CHILDREN 11,5 AND A SENIOR FATHER THAT HAS ALZEIMERS THAT HAVE TO BE TRANSPORTED IN THIS LEMON FAILY. THE DEALERS WONMT HELP THEY MAKE PAYMENT AND REAPIR PROMISES AND NEVER KEEP THEM, I HAD BEEN EXPERIENCING HARDSHIPS AND THEY USED IT AGAINST ME TO JUSTIFY NOT REPAIRING THE CAR. YET THESE ISSUES HAVE BEEN EXISITENT SINCE DAY 1. 11/15/2016

THE CAR HAS VARIOUS ISSUES, ALL OF MY LIGHTS ARE ON THE CAR AND HAVE BEEN SINCE IVE PURCHED THE CAR. ITS SHUT OFF AS IVE BEEN DRIVING SEVERAL TIMES, IT WONT REACH ITS SPEED LIMIT FROM ACCELERATOR, IT KNOCK AND MAKES SOUNDS AND HAD AN ODOR COMING THROUGH VENTS. THE COMPANY ISN'T CONSISTENT WITH REPAIR AND PAYMENT PROMISES AND IS TRYING TO REPO FOR RESALE.