LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2008 LEXUS ES350
    - DIX HILLS, NY

    TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (SMITHTOWN ACURA, 780 MIDDLE COUNTRY RD, ST JAMES NY, 11780) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE...UPDATED 10/16/17 *BF UPDATED 10/17/2014*JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2007 LEXUS ES350
    - LOUISVILLE, KY

    TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LEXUS OF LOUISVILLE DEALER (2400 BLANKENBAKER PKWY, LOUISVILLE, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2007 LEXUS ES350
    - DENVILLE, NJ

    TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (LEXUS OF ROUTE 10, 130 NJ-10, WHIPPANY, NJ, 07981) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR, BUT SHOULD BE AVAILABLE THE NEXT MONTH. THE CONTACT WAS TOLD THE SAME INFORMATION A FEW TIMES PREVIOUSLY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS ES350
    - HOLBROOK, NY

    TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF SMITHTOWN, 700 MIDDLE COUNTRY ROAD, ST. JAMES, NY, 631-360-3200) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE...UPDATED 10/16/17 *BF UPDATED 7/20/18*JB

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 1998 LEXUS GS300
    - BROOKVILLE, PA

    I WAS GOING TO GO TO WORK, AN WHEN I STARTED TO PUSH ON THE THOTTHLE/ GAS PEDAL . NOTHING ENGAGED AN THEN ALL OF SUDDEN IT WORKED LIKE IT WAS BACK TO RUNNING NORMAL FOR LIKE 10 SECONDS THEN LOST ALMOST ALL THE POWER AN YOU CAN PUSH THE PADEL TO THE FLOOR ALMOST BEFOR IT WILL EVEN ENGAGE. IT'S MY EVERYDAY DRIVING CAR IT NOT SAFE TO BE DRIVING, WHEN IT'S MALFUNCTIONING IN THE ECU, VSC , CRUISE CONTROL QUIT BECAUSE OF WHAT HAPPENED. THERE A RECALL ON THE VSC FOR THE LEXUS GS 300 FOR HAVING MALFUNCTION PROBLEMS. BUT IT ONLY LET'S THE YOU USE ONLY THE LAST 25 PERCENT OF THE GAS PADEL, IT DON'T DO ANYTHING IN TILL ALMOST TO THE FLOOR. THIS HAPPENED IN BROOKVILLE PENNSYLVANIA, WHEN I WAS TURING LEFT ON TO ROUTE 36 SOUTH. I ALSO HAD TO REPLACE MY THOTTLE BODY BECAUSE WHEN THIS ALL HAPPENED, MY THOTTLE IT WAS STUCK IN WIDE OPEN THOTTLE. IT WAS VERY DANGEROUS IT COULD HAVE EASILY PUT OTHERS CITIZENS AN MY LIFE IN DANGER, WITCH COULD CAUSE SERIOUS INJURIES, OR IN A WORSE CASE DEATH. I'M FILLING OUT THIS FOAM IN REGARDS OF A RECALL, TO FIX OR REPLACE THE ECU, VSC , CRUSE CONTROL .

    Source: NHTSA WEB SITE
  • 2010 LEXUS ES350
    - SANTA ROSA, CA

    2010 ES350 LEXUS. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIR BAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. THE RECALL REPAIR WAS COMPLETED. UPDATED 09/21/2017 *JS

    Source: CONSUMER LETTER
  • 2012 LEXUS ES350
    - DEMOPOLIS, AL

    TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERS (REINHARDT LEXUS, 911 EASTERN BLVD, MONTGOMERY, AL 36117 (334) 270-0605 AND TUSCALOOSA TOYOTA, 3325 SKYLAND BLVD E, TUSCALOOSA, AL 35405 (205) 553-3325) WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2017 LEXUS IS200T
    - SAN FRANCISCO, CA

    TL* THE CONTACT OWNS A 2017 LEXUS IS200T. THE CONTACT STATED THAT THE HEADLAMPS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LEXUS OF SERRAMONTE (700 SERRAMONTE BLVD IN COLMA, CA), BUT THE FAILRE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND RECOMMENDED THE CONTACT FILE FOR THE STATE LEMON LAW. THE FAILURE MILEAGE WAS APPROXIMATELY 320.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS ES350
    - AUBURN, ME

    TAKATA RECALL RECEIVED A RECALL NOTICE BY LEXUS IN JANUARY, 2017 ADVISING ME THAT THAT I SHOULD NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT UNTIL THERE IS A REMEDY. TO DATE, THERE IS NO REMEDY EVEN THOUGH THE ANTICIPATED REMEDY DATE WAS THIS MONTH, SEPTEMBER, 2017. I HAVE NOT BEEN ABLE TO ALLOW A FRONT SEAT PASSENGER IN MY CAR SINCE JANUARY, 2017 AND THIS HAS CAUSED A GREAT INCONVENIENCE FOR MY FAMILY. LENDING MY CAR NOT FULLY USABLE AND THE COSTS ASSOCIATED WITH THAT PROBLEM. MANUFACTURE RECALL # IS H2A AND NHTSA RECALL # 17V006.

    Source: NHTSA WEB SITE
  • 2007 LEXUS ES 350
    - GARDEN GROVE, CA

    VEHICLE HAS ENTIRE MELTING STICKY DASHBOARD ACROSS FROM DRIVER SIDE TOWARD RIGHT OF PASSENGER. PLEASE ADVICE,

    Source: NHTSA WEB SITE